The Silk Boutique Hotel & Spa - Old Quarter City Center

Hotels
8.7 (1757 reviews)
15E Phố Hàng Cân , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Small rooms
Limited breakfast options

Categories

Cleanliness
8.05
Mixed opinions on cleanliness; some stated rooms were well cleaned, but others noted issues with old and humid conditions.
Service
9.55
Many positives about staff being helpful and accommodating throughout various reviews.
Location
9.55
Excellent location highlighted by multiple guests, central and convenient for exploring.
Room Quality
7.55
Several reviews pointed out that the rooms were small, old, or lacking in amenities like windows.
Amenities
9.05
General positivity about amenities, though some limited choices were noted in the breakfast options.
Value for Money
8.55
Value assessed as fair for location and service but impacted by issues with room quality.
Food and Beverage
8.05
Food options had mixed reviews, with some enjoying the service and others finding choices limited.
Overall Experience
9.25
Overall positive experiences, though with noted drawbacks, ensuring a generally favorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:59

Property Description

Luxurious Amenities
Experience comfort and style in our air-conditioned rooms with top-notch amenities including a coffee machine, fridge, and flat-screen TV.

Convenient Services
Enjoy the convenience of concierge services, tour desk, and room service available 24/7 for a hassle-free stay.

Prime Location
Explore nearby attractions like Hoan Kiem Lake and Hanoi Old City Gate while enjoying city views from select rooms.

Book now at The Silk Boutique Hotel & Spa for a memorable stay in Hanoi amidst luxury and convenience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 1757 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 7.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.25
V
Vishnuraj • couple • in
10
Pros:

The property is well located and staffs are very hospitable. Jenny is good and caring

2026-08-08 • via Nuitee
S
Sofia • solo_traveller • pt
5
Pros:

The location was central, but chaotic

Cons:

We got to the room and the AC was off, the room was 40°C inside, and as they only gave us 1 key whenever we got to the room it was the same..
The sheets looked like they werent changed and the cleanliness was not the best.
The breakfast was a bit poor and with not many options

2026-08-07 • via Nuitee
E
etienne • family_with_children • fr
8
2026-08-07 • via Nuitee
T
teresa • solo_traveller • it
7
Pros:

Ottima location con un buon rapporto qualità prezzo, lo staff di una gentilezza assurda. L'unica cosa è che la mia camera non aveva la finestra ma per il resto è stato tutto perfetto.

2026-08-07 • via Nuitee
E
Evangeline • extended_group • gb
10
Pros:

The hotel is clean and good food the staff is very pleasant to us the room is very clean as will … we have a comfortable and good stay .. thank u so much for a good service its a recommended hotel to stay in vietnam..

Cons:

The room is very clean and very comfortable they have a good service..

2026-08-06 • via Nuitee
P
PANAGIOTIS • couple • gr
8
Value for money
Pros:

Very good location! Staff was excellent. Not the cleanest rooms but clean enough to be ok. Breakfast was very simplistic. Value for money option!

2026-08-05 • via Nuitee
S
Salil Ranjan • extended_group • in
10
2026-08-05 • via Nuitee
Y
yfat • solo_traveller • il
4
Pros:

מיקום

Cons:

מלוכלך ישן הכל מקולף. לא מומלץ

2026-08-03 • via Nuitee
C
Caroline • family_with_children • fr
10
Pros:

L'accueil, la gentillesse du personnel, la chambre et le petit déjeuner.
Ils ont gardé nos valises pendant la durée de notre excursion... C'était vraiment très gentil.

Cons:

Rien

2026-08-02 • via Nuitee
H
Hieu • couple • cz
10
Tuyệt vời 🙌
Pros:

Gần phố cổ Hà Nội
Gần những điểm tham quan trong thành phố

2026-07-25 • via Nuitee
H
huyen • couple • vn
8
Ổn
Pros:

Gần phố cổ

Cons:

Phòng khá nhỏ

2026-07-24 • via Nuitee
M
Mehdi • couple • ma
1
2026-07-24 • via Nuitee
R
Rosangela Tesoriero • solo_traveller • it
10
Pros:

The position was excellent.
Jenny was super helpful and they kept my suitcase while I went to Danang

Cons:

Nothing

2026-07-24 • via Nuitee
D
dominic • solo_traveller • ie
10
Pros:

The hotel is in a very good area everything walking distance

Cons:

Only thing and it not that i didn't like was the breakfast needed more western

2026-07-24 • via Nuitee
A
Abdulrhman • couple • sa
4
للاسف اقامة سيئة وتعامل اسوا . لن تتكرر
Pros:

لاشي

Cons:

تعامل سيء من الموظفين البنات ، تاخير في التشيك إن ( حجزت عشر غرف وعند وصولنا الساعه 1:30 ظهرا اخذوا منا كل شخص 100 الف عشان وصول مبكر مع ان الغرف فاضية ، الافطار متواضع بل فوق المتواضع

2026-07-23 • via Nuitee
A
Abdulrhman • solo_traveller • sa
1
2026-07-23 • via Nuitee
N
Nghiep • couple • vn
10
2026-07-22 • via Nuitee
T
Trung • family_with_children • vi
2
Tôi sẽ không quay lại sử dụng khách sạn này,
Cons:

Cơ sở vật chật và dịch vụ không tương xứng với giá. Phòng ngủ hôi, nóng (điều hòa 21 độ chỉ mát ít), phòng cũ và không được bảo trì thường xuyên, các khu vực công cộng rất lộn xộn các đồ đạc của khách sạn. Tôi check in muộn (sau 23.30) và có gọi điện trước đó để báo cho nhân viên biết giờ đến, tuy nhiên không ai nhấc máy, nhắn tin cũng không nhân viên nào trả lời. Lúc đến check in nhân viên còn đưa tờ khai của khách khác. Nhân viên đưa khách lên phòng ko giới thiệu khách có những benefit gì trong phòng và cũng ko set up chai nước - tiêu chuẩn thông thường của khách sạn. Sau đó tôi có đọc thông tin ghi trong phòng miễn phí 1 chai nước, đây là một tiêu chuẩn rất thấp, đặt phòng tính phí cho 3 người mà chỉ miễn phí 1 chai nước. Khi gia đình tôi đi thang máy lúc xuống nhân viên cũng không đợi khách ra ngoài hết mà đã vội chen vào. Khi gia đình chúng tôi xuống ăn sáng, nhân viên cũng không tới bàn hỏi muốn được phục vụ gì, tôi quan sát thấy bàn bên cạnh có phục vụ trứng, đây là món không bày ra tại khu vực quầy ăn nên tôi đoán chắc hẳn nhân viên sẽ hỏi từng bàn về đồ ăn mong muốn của khách. Tôi đảnh giá rất thấp cơ sở vật chất lẫn dịch vụ của khách sạn như vậy.

2026-07-21 • via Nuitee
P
Philippe • extended_group • ch
10
2026-07-18 • via Nuitee
P
patrick • solo_traveller • fr
10
Pros:

Fruenly staff , great value, great location

2026-07-18 • via Nuitee