The Chapter - Hyde Park Hotel

Pillows as thin as a slice of bread. We had to ask for many missing things.

Room in the basement with dirty entrance, some missing equipment (bed lamps), no AC

Room could have been bigger as had 3 single beds.
The amount of stairs to get to the room.

The very tired room with either boiling hot water or cold water for the shower, the waste water held in the sink due to poor drainage. The window was kept open with a piece of 3x2 wood and the mattress needed renewing. There was no fridge as described.

They made us climb 5 flights of stairs and carry our bags at the same time. No1 helped us with our bags at all. It was unbelievably hot, to the point where we struggling to stay in the room and continuously sweating, we asked for fans multiple times with no luck. One of the staff said it should be cooler in the morning. Water pressure for the shower was terrible.

The whole place is a desperate need of a good revamp. Not worth the premium price paid even with the prime location.
Old fashioned, stuffy, small room. Bathroom (if you can call it that!) tiny, crammed into one corner of the room. The shower did work but was far too hot & we could not make it cooler.
Walls all scuffed, floor covering a bit loose. A real case of make do & mend everywhere.

The workers were abit of a flirt

Very dated, broken chairs in the room and not very clean.

Extremely run down.

Reception not helpful, they could not even provide an extra pillow. Another family arrived from Singapore and found out their booked room was unavailable and got one down the street (overflow room). Reception is only attendied certain hours. Receptions guys are not customer service oriented. There is construction noise heard throughout the day. Limited emergency evacuation signage.

No kitchenette like we were promised, uncomfortable beds with the worst pillows ever and when we asked for extra pillows they had to go into an empty room and get it from there so we only got one. Our room was five stairs up and there was no lift, the hallway smelled like mold and one of the fans was broken so it was very hot in our room

When we were going to collect our bags after we had checked out the doorbell didn’t work and we stood outside banging on the door for about twenty minutes before some guy (who looked like he just had woken up) opened the door for us. This was around two in the afternoon

Toilet in our room didn’t work and smelt. Water wouldn’t leave bottom of shower until toilet was flushed. Toilet loud.
One bed was ok, the other had a terrible lean on it.
The stairs were scary

We were the 4th floor which had multiple staircases and no lift so that was a struggle with luggage. We randomly got a waft of a sewage smell too which wasn’t great. Our beds felt like they were holding only by a screw. No room to move about and the bathroom was sooo small. Very hot as well even though there was a fan.

The hotel did not have any elevator. We had to climb the narrow stairs to the 4th floor. The rooms were hot during summer months and there was only one small wall fans inside the room, it was very uncomfortable. The small kitchen provided did not have water supply at the sink.