48 Collection Hotel by Eco Nest

Das Waschbecken im Badezimmer (zi 603) ist ausgerissen, es waren im Bad dunkle lange haare zu finden (definitiv nicht von uns;)
Obwohl wir explizit Ankunft zw 13-14 Uhr auf Anfrage gemeldet haben, wurden dann bei Ankunft um kurz nach 13 Uhr nochmal 100.000 Dong Aufpreis pro Stunde vor 14 Uhr veranschlagt. Es wäre fair gewesen, dass zumindest mitzuteilen.

Ens hagués agradat que ens haguessin netejat l'habitació en 5 dies. Vam haver d'anar personalment a demanar el paper de water i que ens canviessin les tovalloles.

The address wasn't the one mentioned here on booking so we walked a bit more with our lugguge until we contected them to tell us where to go. It's only like a block or two away but still, it was someting that we could have avoid.

They changed the location of my accommodation at less than 24 hours notice; too late for me to find somewhere else. The "upgraded" room I was given as compensation was in very poor condition, see photos. I had to have an argument to get another room which was only marginally better. The Reception staff are inexperienced / untrained. Whilst I was out getting breakfast, the housekeeper cleared my room thinking I had left - 2 nights before I was due to check out! I was fortunate I arrived back before my belongings were disposed of. I regret that I booked this hotel and wouldn't stay there again if they paid me.
I just noticed that they are still listing their address as 65 Nam Nam Ngu. This is a lie, they no longer have that property.

The staff, the property was nothing as showed in the images

Totally uncleaned

Old rooms and extremely uncomfortable mattresses. The staff was completely absent, but the guy at the front desk was always kind despite the various issues with the property.

No water pressure, and minimal hot water

Fue una terrible experiencia, me cancelaron a ultimo minuto cuando ya estaba en la puerta de hotel me dijeron que no me podian recibir por un problema.