Sky hotel - Rooms & Free laundry - 50m to Royal Palace

Staff: not professional, not proper grooming.
Cleanliness: poorer than guest house, wall dirt, mattress… very old.
Entrance: shock at night, not safe.
No parking.
Loss and found: I forgot a charger and I asked once, she said will check and second time, seen and no reply my message.
At night the water cut off, I called to the hot line and the holder pressed off and no feedback.
In overall, very bad experience and regretted to stay there.

No laundry, false advertising, no WiFi on floors 2-7, mould covering every room, blood/bodily fluids on supposedly fresh bed linen, leaking toilets, AC no where near the bed so it’s boiling to sleep in, walls crumbling to pieces, dirt and mould all over the floors, desks, sinks, shower, picture frames, AC unit - the WORST hotel stay of my entire life

Tout était sale,

when we arrived in our room, the aircon was completely taken off the wall. i went and spoke to reception who told me someone was coming to look at it the next day (too late for us as we were only staying a night!). our room was completely boiling and so we asked if there was anything they could do, ie swap our room, though they said there was nothing they would do for us. we tried to sleep through it, though we were nearly dying of heat and so went back to ask to swap again! once again they denied us (about 10pm) and so we asked for our money back so we could go to an alternative hotel. they denied us this refund saying that it was ‘too late’? despite telling them we were paying for a room with air con, and not being given air con, they wouldn’t give us any of our money back. whilst we were leaving, an elderly man was also in reception complaining of the same thing- he was boiling and his room was uncomfortable, and they would not give him anything to sort it, nor a refund so he could go elsewhere. he had also paid for a room with 2 beds, and only been given room with 1. he was asking what they could do about this, as he needed a second bed, and they said that his room was double booked and they would not give him a refund, or swap his room over. he was very distressed as they had clearly taken his money (and someone else’s) and given him a cheaper room that he did not pay for, though they didn’t seem to care and said there was nothing they could or would do about it. terrible customer service, they knew our air cons were broken but were still happy to rent out a room in 36 degrees knowing if we wanted to leave, they would not refund us. would NOT RECOMMEND!!!!!

Did not stay

Room was dirty and aircon not working. Could not even breathe in the room. Asked to be moved to another room which was a little better but it was not that clean. Aircon smelled of mould and the kettle had thick yellow liquid in it!

Literally, everything from reception, room cleaniess and facility is very poor. Nothing is good about this hotel. The towel is dirty and full of long hair.