Red Level at Gran Melia Palacio de Isora - Adults Only

Hotels
•
Gran Melia Hotels & Resorts
8.6 (173 reviews)
La Costa, s/n , Alcalá , es

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Free
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional staff
Clean and spacious rooms
Great amenities
Cons:
Room availability delays
Overpriced dining options

Categories

Cleanliness
8.15
Rooms were mostly clean but mention of mosquito issues affected the overall cleanliness perception.
Service
9.15
Exceptional staff throughout the hotel, providing friendly and helpful service.
Location
8.65
The hotel is positioned away from touristy areas, contributing to a peaceful stay.
Room Quality
8.65
Spacious rooms with nice sea views, though some delays in availability noted.
Amenities
8.65
Good amenities but lack of a separate bar area noted.
Value for Money
8.65
Pricing is reasonable for the services offered, though some food pricing felt high.
Food and Beverage
8.15
Breakfast and some dining options were excellent, but one bistro was overpriced and underwhelming.
Overall Experience
8.75
Overall a very good experience despite minor issues, such as room readiness and food value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 02:36

Property Description

Luxurious Adults-Only Oceanfront Retreat

Exquisite Accommodations: Indulge in private terraces with stunning ocean or garden views, along with upscale amenities like coffee machines, iPod docks, and free WiFi. Pamper yourself in the lavish bathrooms featuring hydromassage showers and oversized bathtubs.

Exclusive Red Level Access: Enjoy a private area within the complex with a dedicated lounge offering complimentary tea, coffee, and poolside bar service. Take advantage of the diverse dining options, 8 bars, infinity pool, sun terrace, and tennis courts available to Red Level guests.

Ideal Location and Accessibility: With direct beach access, proximity to a national park, and a short drive from the airport, this upscale retreat offers convenience and luxury in one package.

Book now for an unforgettable adults-only escape at The Red Level at Gran Melia Palacio de Isora!

Important information:

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that all guests at this hotel must be 16 years old or older.

Guests with half-board reservations may choose 3 à la carte courses in the restaurant of their choice. The package includes all 7 restaurants.

Please note the published rates for stays on 24 December and 31 December include a mandatory fee for the buffet gala dinner held on those evenings at the Pangea Restaurant.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Pets are allowed, 80€ per dog/day with a maximum of 2 per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 173 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.65
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
S
Steven • couple • nl
10
Heerlijke verwenweek in de zon
Pros:

De tuin was prachtig! Hotel ligt aan de zee met wandelpad tussen de tuinen en de zee .
Mooie kamer met jacuzzi en uitzicht op zee

Cons:

De diners in de verschillende restaurants werden wel erg verstoord door gillende babies en huilende peuters.
Misschien een ‘grote mensen ‘ tijd instellen?

2026-02-11 • via Nuitee
H
Halldór • solo_traveller • is
10
2026-01-19 • via Nuitee
V
Valentin • couple • fr
10
2026-01-13 • via Nuitee
M
Mathias • couple • de
9
2026-01-06 • via Nuitee
A
Astrid • solo_traveller • ch
10
2026-01-06 • via Nuitee
I
Iris • extended_group • il
9
Pros:

מלון מצוין רמה גבוהה צוות אדיב רק מרוחק מעיירות תוססות בדרום

Cons:

מרוחק מעיירות תוססות בדרום

2025-12-29 • via Nuitee
C
Cristina • couple • es
8
2025-12-13 • via Nuitee
R
Rob • couple • ca
6
I stayed in the most expensive villa offered. As a 5 star hotel it should be put to a 3. Villa was great and butler serv
Cons:

Room service was a ZERO

SPA was a ZERO

2025-12-11 • via Nuitee
N
Noda • solo_traveller • gb
6
2025-12-08 • via Nuitee
M
mary Jane • family_with_children • gb
9
Fabulous place!
Pros:

Exceptional staff

Cons:

Nothing

2025-11-28 • via Nuitee
R
Rebecca • couple • gb
10
A really beautiful hotel and amazing experience
Pros:

Complimentary drinks and tapas, great view of the sea, spotlessly clean and very friendly, helpful staff

Cons:

Despite stating our early arrival time of midday, we still had to wait until after 3pm to get into our room. In a 5* establishment I would have thought that housekeeping could have been asked to prioritise our room as we were already there and it doesn’t take 3 hours to prepare a room.

2025-11-19 • via Nuitee
D
Dietmar • couple • de
3
2025-11-14 • via Nuitee
I
Inna • solo_traveller • es
10
Pros:

me gustó la estancia en el hotel ! La habitación estaba limpia y acogedora, y el personal era amable y atento.
Cabe señalar por separado, "gerente, Dean fue muy educado y profesional gracias especiales"
¡Seguro que volveré aquí otra vez!

2025-11-01 • via Nuitee
G
Grant • couple • gb
10
2025-10-23 • via Nuitee
D
Donal • couple • ie
9
Staff excellent, facilities great and clean, needs to have a separate bar area in Redlevel area
Pros:

Excellent staff

Cons:

Redlevel didn’t have a separate bar area…had to go to main hotel

2025-10-19 • via Nuitee
I
Inna • couple • de
10
2025-10-13 • via Nuitee
A
Antonio • couple • es
9
Boda Hindú fantástica
Pros:

Instalaciones y desayuno en red level

Cons:

Nada

2025-10-05 • via Nuitee
M
Menachem • couple • il
9
Pros:

Great staff and service
Wonderful facility
Exceptional breakfast
Large room with sea view balcony

Cons:

Dinner at french bistro not up to par with hotel standard and is way overpriced
Somehow during at least two nites mosquites invaded the room

2025-10-01 • via Nuitee
L
Luke • family_with_children • gb
8
Welcoming, warm and worth the wait.
Pros:

The standard of the hotel was excellent. The RED level experience was truly remarkable from the start. We were greeted with such a welcoming atmosphere, checking in was straightforward and we were looked after while our room was being prepared. The REF level area pool was very quiet, peaceful and friendly. The sun beds were very comfortable and we enjoyed the sea view from the pool. The food in the Asian restaurant was excellent, Italian restaurant was ok and the main dining area was my favourite with the amount of choice.

Cons:

There could have been more shops on-site. One of the lifts were broken, meaning it wouldn’t come to the floor, doors didn’t open and the lights didn’t come on.

The entertainment at night was one of the best I’ve seen, it’s just a shame you can’t see much of it. The stage would benefit from being extended, maybe above the water in from over the current one.

As a gym fanatic, I enjoy a good workout every morning, even when I am holiday. The gym was well equipped, clean and inviting. The issues I had was there were no TVs to watch on the wall to compensate the lack of windows. The treadmill next to me was broken, it took ages to fix and caused a little disruption amongst those in the gym.

2025-09-30 • via Nuitee
F
Fragkiskos • couple • ch
10
Pros:

Excellent hotel complex far from the suffocating tourist area. Absolute respect for the customer with great quality in the services. Polite and helpful staff. First time at the red level, second at Melian and with the best impressions

2025-09-07 • via Nuitee