XCELSIOR HOTEL AND SPA by ROH

Hotels
7.3 (33 reviews)
Keating Road , Shillong , in

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
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Review Highlights

Cons:
Room service
Food quality
No intercom
Poor wifi facility
Limited TV channels
No shampoo/soap in bathroom

Categories

Cleanliness
4.59
Poor cleanliness as noted in the absence of basic toiletries.
Service
9.99
Standard service quality for this hotel tier.
Location
10
Standard quality for this hotel tier.
Room Quality
6.55
Room quality is lacking, especially due to poor wifi and limited TV channels.
Amenities
6.58
Amenities are inadequate, with notable deficiencies like no intercom.
Value for Money
7.54
Considering the issues, the value for money is below expectations.
Food and Beverage
5.59
Food quality is poor based on available options.
Overall Experience
7.58
Overall experience was below average due to several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 17:31

Property Description

Luxurious Accommodation
Experience comfort and luxury in our air-conditioned rooms with free WiFi, a seating area, and a flat-screen TV.

Dining Experience
Indulge in delicious Indian cuisine at our on-site restaurant and enjoy a buffet or continental breakfast during your stay.

Relaxation and Convenience
Unwind in our garden, or keep your valuables secure in the safety deposit box provided in each room. Free private parking is also available for guests' convenience.

Book your stay at XCELSIOR HOTEL AND SPA by ROHat Shillong and enjoy a blend of comfort and convenience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location