Serena Beach Resort & Spa

Hotels
8.7 (268 reviews)
Shanzu , Mombasa , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Good food
Cons:
Need for room updates
Noise from neighboring resorts
Limited variety in breakfast

Categories

Cleanliness
8.84
Reviews indicated that the resort was clean.
Service
9.31
Multiple reviews highlighted the friendly and professional staff.
Location
9.35
The proximity to the beach and other attractions was well noted.
Room Quality
7.8
Concerns were raised about room updates and size.
Amenities
8.83
Amenities like the spa and pool were positively mentioned.
Value for Money
8.29
Some reviews suggest that the hotel is expensive for its current condition.
Food and Beverage
8.84
The food received positive feedback, though variety could be improved.
Overall Experience
8.31
Guests expressed overall satisfaction but mentioned areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:55

Property Description

Luxurious Beachfront Location
Located on the stunning white sandy beach of Shanzu, Serena Beach Hotel & Spa offers breathtaking views of the Indian Ocean. Indulge in beachside dining and relax by the outdoor pool in lush tropical gardens.

Elegant Swahili-Style Rooms
Experience comfort in spacious, air-conditioned rooms adorned with Swahili-style décor and cozy mosquito net-covered beds. Enjoy modern amenities like a TV, minibar, and a private bathroom in each room.

Dining and Leisure Experiences
Savor a variety of cuisines at indoor and outdoor restaurants and bars, some featuring live music. Unwind with room service or a cocktail on your private balcony. Start your day with breakfast in the garden terrace.

Immerse yourself in outdoor activities like volleyball, windsurfing, and yachting. Complete your day with a relaxing massage at Maisha Spa. Benefit from free Wi-Fi, parking, and airport shuttle services for a seamless stay.

Ready to experience a luxurious beach retreat? Book your stay at Serena Beach Hotel & Spa now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 268 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.31
D
Dawn • extended_group • au
8
Beautiful hotel, staff friendly and rooms comfortable and clean
Pros:

Meals were ok, plenty of choice but probably need a few more western options - juice was odd at breakfast time . ?location, comfort and staff were all excellent

Cons:

just the meals really, they needed more western options

2026-02-13 • via Nuitee
H
Hena • couple • us
7
Beautifully hotel, room Ok , bathroom horrible
Pros:

The property is beautiful, ocean breeze make you want to sleep in the gardens .. very relaxing

Cons:

The bathrooms are horrible
I checked into one room and that bathroom was bad!!! The staff was helpful and gave us another room. Again, room was ok . Bathroom was again horrible .

2026-02-12 • via Nuitee
E
Eunice • couple • ke
9
2026-02-10 • via Nuitee
H
H • family_with_children • pk
10
Pros:

The pool and the beach are superb. Breakfast is also great.

Cons:

It is old but nicely kept.

2026-02-09 • via Nuitee
A
Ariam • solo_traveller • it
5
I am
Pros:

Location was good

Cons:

The hotel need rennovation. There was strong music in the evening passed mid-night. The answer given was first
It’s for next door hotel (lie) another person saying the clients like music. Anyways the standard has gone down and not very clean.

2026-02-09 • via Nuitee
U
Uwe • couple • de
9
Überraschend tolles Hotel in Mombasa
Pros:

Das Hotel ist ja sehr alt, nach der Renovierung jedoch in einem sehr guten Zustand, viel besser als erwartet. Alle sind äußerst freundlich, die Anlage sehr schön, das Frühstück vielfältig. Am Hotel und der Anlage nichts auszusetzen

Cons:

Strand etwas ungepflegt und eher klein.

2026-01-31 • via Nuitee
W
Wang • family_with_children • cn
10
2026-01-29 • via Nuitee
E
Eva • family_with_children • se
10
Fantastiskt fin vistelse
Pros:

Fantastiskt poolområde, god mat med stor variation, väldigt trevlig och serviceinriktad personal, vackert hotellområde och fina rum. Trevlig underhållning eftersom det var jul

Cons:

Tidvatten och offentlig strand så man använde enbart poolområdet. Men var ändå tillgängligt och lugnt.

2026-01-23 • via Nuitee
S
Seoyeon • couple • ke
10
2026-01-21 • via Nuitee
P
Phyllis • solo_traveller • za
9
Pros:

very accommodating friendly staff. great hospitality.

2026-01-20 • via Nuitee
B
Beldina Mary • solo_traveller • ke
10
2026-01-19 • via Nuitee
R
Robert • couple • gb
9
Pros:

very good, good choice of food

2026-01-19 • via Nuitee
S
Safari • solo_traveller • at
9
2026-01-19 • via Nuitee
G
Grace • family_with_children • ke
7
2026-01-16 • via Nuitee
U
Usman Abdulmannan • couple • ng
8
2026-01-10 • via Nuitee
B
Ben • couple • za
10
2026-01-09 • via Nuitee
C
Carolyn • couple • gb
8
2026-01-05 • via Nuitee
J
Jörg • solo_traveller • de
8
Sehr schönes Hotel mit tollem Strand, vielfältigen Restaurants und freundlichem Personal.
Pros:

Sehr schönes Hotel mit einem sehr schönen weißen Sand Strand und sehr abwechslungsreichen Restaurants.
Das Personal ist sehr freundlich und hilfsbereit.

Cons:

-

2025-12-28 • via Nuitee
S
Sebastian • family_with_children • be
10
Great
Pros:

Confortable, Good Location, Clean, Amenities for children, Beachfront, Ice cream selection.

2025-12-28 • via Nuitee
N
Niall • couple • ae
8
Really good, will consider staying there again
Pros:

It’s look and feel and old world charm and the staff

Cons:

Lack of eating options

2025-12-27 • via Nuitee