Serena Beach Resort & Spa

Hotels
8.7 (297 reviews)
Shanzu , Mombasa , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Good food
Cons:
Need for room updates
Noise from neighboring resorts
Limited variety in breakfast

Categories

Cleanliness
8.84
Reviews indicated that the resort was clean.
Service
9.31
Multiple reviews highlighted the friendly and professional staff.
Location
9.35
The proximity to the beach and other attractions was well noted.
Room Quality
7.8
Concerns were raised about room updates and size.
Amenities
8.83
Amenities like the spa and pool were positively mentioned.
Value for Money
8.29
Some reviews suggest that the hotel is expensive for its current condition.
Food and Beverage
8.84
The food received positive feedback, though variety could be improved.
Overall Experience
8.31
Guests expressed overall satisfaction but mentioned areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:55

Property Description

Luxurious Beachfront Location
Located on the stunning white sandy beach of Shanzu, Serena Beach Hotel & Spa offers breathtaking views of the Indian Ocean. Indulge in beachside dining and relax by the outdoor pool in lush tropical gardens.

Elegant Swahili-Style Rooms
Experience comfort in spacious, air-conditioned rooms adorned with Swahili-style décor and cozy mosquito net-covered beds. Enjoy modern amenities like a TV, minibar, and a private bathroom in each room.

Dining and Leisure Experiences
Savor a variety of cuisines at indoor and outdoor restaurants and bars, some featuring live music. Unwind with room service or a cocktail on your private balcony. Start your day with breakfast in the garden terrace.

Immerse yourself in outdoor activities like volleyball, windsurfing, and yachting. Complete your day with a relaxing massage at Maisha Spa. Benefit from free Wi-Fi, parking, and airport shuttle services for a seamless stay.

Ready to experience a luxurious beach retreat? Book your stay at Serena Beach Hotel & Spa now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 297 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.31
K
Krzysztof • solo_traveller • pl
5
Amazing staff, everyone in fantastic uniform
Pros:

I love staff
Appreciate Souf Chef and Egg Station Chef which made for me Hollandaise sauce

Cons:

They started extremely good and all went well till I received tge bill which was overcharged
I didn’t like as well Whisky Sour which I expected to have as per international standards and taste was completely different

2026-05-23 • via Nuitee
A
Angela • solo_traveller • au
8
Pros:

Romano at reception welcomed us with a smile, even though our room was not ready when we checked in, he made sure we were comfortable while we waited and never stopped smiling and being polite. Felix at the bar was also amazing and made delicious cocktails for us. Cecilia and Jane at the restaurant were exceptional hosts! Nothing was ever too hard for them and also serviced with a smile.

Cons:

The food in the restaurant was below average. There was no buffet options our entire stay even though we had paid half board and had been looking forward to buffet.

2026-05-20 • via Nuitee
J
JOHNNY • extended_group • fr
8
Pros:

Everything

Cons:

Nothing

2026-05-20 • via Nuitee
C
Calvin • couple • ke
10
Super relaxing holiday, would absolutely recommend!
Pros:

Very clean and scenic

2026-05-20 • via Nuitee
S
Steve Rogers • solo_traveller • ke
10
Pros:

Guest relations was so good
Nice and fresh food, balanced diet.
Smooth check in
No pressure on check out

2026-05-18 • via Nuitee
V
Victoriah • solo_traveller • ke
7
2026-05-17 • via Nuitee
S
Suzette • solo_traveller • de
9
2026-05-16 • via Nuitee
E
Esther • couple • ke
8
2026-05-16 • via Nuitee
K
Kaba • family_with_children • ae
10
2026-05-15 • via Nuitee
L
Leonard • solo_traveller • gb
10
2026-05-15 • via Nuitee
D
DEEPAK KUMAR GUPTA • couple • in
8
Pros:

GREAT RESORT. greatly marred by a certain staff member, EXCEPTIONALLY CLEAN ROOMS. OLD ARCHITECTURE BUT VERY WELL MAINTAINED. NICE LADY AT SWITCHBOARD, GOOD TEAM AT RECEPTION, GOOD PICK UP AND DROP SERVICE PROVIDED BY THE HOTEL. QUALITY OF FOOD IS EXCELLENT. Breakfast is very good with great views of the sea and great ambiance.

Cons:

1. When the hotel knows...I am arriving by hotel cab, and the reception knows...Whatever I do, they are not going to give me an upgrade, so what is the harm in switching on the AC and making the room cool and comfortable for the guest's arrival? 2. The hotel should place pedestal fans in the rooms, the silent types. Why not? knowing fully well that AC is far away from the bed. 3. I visited as a transit point only. This was fully communicated in advance, with me arriving late and leaving the next day for Malindi Airport. The food ordered on arrival was delayed beyond tolerable limits...spoiled my night's sleep. The Duty Manager was called and apologized. The front office sort of apologized, but to me it felt like slapping a person nicely and then saying sorry. To add to it, I canceled the food order by calling reception after one hour and twenty minutes and put a do-not-disturb notice, but the senior gentleman with poor eyesight was still knocking at the door and ignored it. My audio conversation with the hotel staff is available if management disputes what I am stating.

2026-05-14 • via Nuitee
J
John • solo_traveller • ke
10
Pros:

Food and Food

Cons:

No

2026-05-11 • via Nuitee
I
Irene • solo_traveller • ke
8
Excellent stay
Pros:

Check in process was smooth. Staff were friendly. My room was good - clean, spacious.
Big TV with a good selection of channels

The spa was exceptional - clean, airy, quiet, serene. The staff are professional. Had an excellent massage.
Appreciated the Swahili theme of the hotel.

Cons:

The ocean is quiet close to the hotel wall perimeter fence.
Even with the rainy days, it was an excellent stay.
There are two sides of the hotel - old and new; I experienced the old area.

2026-05-10 • via Nuitee
K
Kiya • couple • et
10
2026-05-08 • via Nuitee
Y
Yvonne Sillitoe • solo_traveller • zm
9
Paraxial
Pros:

A beautiful paradise settings. Luxurious gardens.. Lots of security and friendly staff. Had the best massage ever at the spa. Breakfast was exceptiobal was sad to.leave..

Cons:

The sea food restaurant was great but the house restaurant a bit disappointing

2026-05-07 • via Nuitee
C
Christoph • couple • ch
10
Sehr erholsamer Aufenthalt
Pros:

Sehr gemütliches Ressort am Strand mit kleinen Gebäuden (kein riesiger Hotelklotz) und einer sehr angenehmen Parkanlage. Super freundliches Personal, absolut leckeres Essen und eine sehr erholsame Atmosphäre. Komme gerne wieder!

2026-05-04 • via Nuitee
L
Lejda • solo_traveller • at
7
Nice hotel, especially outdoor areas!
Pros:

Very nice property near to the beach.

Cons:

Lots of monkeys running around :p

2026-05-04 • via Nuitee
F
Fabio Alex • solo_traveller • it
8
Pros:

Staff is amazing and always ready to support with great smiles and happiness

Cons:

The room windows and general condition quite old need a renovation.
But overall clean.
Ac too noisy even at min speed.

2026-05-03 • via Nuitee
A
Andrew • solo_traveller • ke
10
2026-05-02 • via Nuitee
J
Jackline • family_with_children • ae
10
2026-04-28 • via Nuitee