Serena Beach Resort & Spa

Hotels
8.7 (353 reviews)
Shanzu , Mombasa , KE

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Good food
Cons:
Need for room updates
Noise from neighboring resorts
Limited variety in breakfast

Categories

Cleanliness
8.84
Reviews indicated that the resort was clean.
Service
9.31
Multiple reviews highlighted the friendly and professional staff.
Location
9.35
The proximity to the beach and other attractions was well noted.
Room Quality
7.8
Concerns were raised about room updates and size.
Amenities
8.83
Amenities like the spa and pool were positively mentioned.
Value for Money
8.29
Some reviews suggest that the hotel is expensive for its current condition.
Food and Beverage
8.84
The food received positive feedback, though variety could be improved.
Overall Experience
8.31
Guests expressed overall satisfaction but mentioned areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:55

Property Description

Luxurious Beachfront Location
Located on the stunning white sandy beach of Shanzu, Serena Beach Hotel & Spa offers breathtaking views of the Indian Ocean. Indulge in beachside dining and relax by the outdoor pool in lush tropical gardens.

Elegant Swahili-Style Rooms
Experience comfort in spacious, air-conditioned rooms adorned with Swahili-style décor and cozy mosquito net-covered beds. Enjoy modern amenities like a TV, minibar, and a private bathroom in each room.

Dining and Leisure Experiences
Savor a variety of cuisines at indoor and outdoor restaurants and bars, some featuring live music. Unwind with room service or a cocktail on your private balcony. Start your day with breakfast in the garden terrace.

Immerse yourself in outdoor activities like volleyball, windsurfing, and yachting. Complete your day with a relaxing massage at Maisha Spa. Benefit from free Wi-Fi, parking, and airport shuttle services for a seamless stay.

Ready to experience a luxurious beach retreat? Book your stay at Serena Beach Hotel & Spa now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 353 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.31
R
Raymond • couple • us
9
tropical getaway
Pros:

Very nice hotel & the grounds were also, staff very friendly & always smiling.

2026-09-18 • via Nuitee
S
Samuel • couple • ug
7
Pros:

Great location and facilities are clean and well maintained

2026-09-10 • via Nuitee
I
Ian • family_with_children • gb
9
Cons:

The beaches south of Mombasa appear better.

2026-09-10 • via Nuitee
D
Dolat • extended_group • pk
8
2026-09-09 • via Nuitee
F
Francis • couple • us
9
Was there for my spouse birthday and everything exceeded our expection we wld come here again
Pros:

The only big problem was that everything was on point.

Cons:

Was in room 314 and there's was loud noise coming from the neighboring resort all day long.

2026-09-07 • via Nuitee
N
ndunge • solo_traveller • ke
9
2026-09-06 • via Nuitee
S
SALVADOR • extended_group • es
10
Pros:

El personal , las instalaciones, todo muy correcto. Doris y Peter M fueron muy amables.

2026-09-06 • via Nuitee
A
Anthony • couple • ke
9
2026-09-05 • via Nuitee
D
Daphine • family_with_children • ug
5
Pros:

The location was good

Cons:

Very dated rooms and food was really average

2026-09-03 • via Nuitee
K
Keith • solo_traveller • ie
10
Pros:

Architecture. Buffet breakfast. Conference facilities. Beachfront

2026-08-31 • via Nuitee
L
Lucy • couple • ke
8
Good
Pros:

A good relaxing place by the beach

Cons:

Too far from town

2026-08-31 • via Nuitee
E
Edoardo • couple • fr
10
Pros:

La gentillesse de et la disponibilité du personnel

Cons:

Parfait, seulement peut-être un peu répétitif la nourriture

2026-08-30 • via Nuitee
V
Vincent M • solo_traveller • ke
8
2026-08-25 • via Nuitee
D
Daisy • couple • ca
10
I’ll definitely be back to Serena beach resort and spa
Pros:

Gorgeous place, calm and relaxing.

Cons:

It was a bit confusing to find my room but got it after a few walks.

2026-08-24 • via Nuitee
J
James • solo_traveller • rw
10
Pros:

The food is sumptous ,the open sand beach walks and the friendly staff and support services like taxis.

Cons:

A few days of rain made it impossible to enjoy beach days out

2026-08-23 • via Nuitee
R
Rudy • couple • be
9
Top locatie met top personeel aan een correcte prijs
Pros:

Het personeel is top, echt stuk voor stuk toppers, dikke pluim aan het management

Cons:

Eigenlijk niks aan te merken

2026-08-20 • via Nuitee
D
David • solo_traveller • gb
6
Won't give it a 5 star
Pros:

It is close to the beach and the pool area is nice.
Food is a buffet with a wide selection

Cons:

When we arrived we where out in a room near a running generator which was loud, we did change rooms which was quieter and nearer the pool area.
We stay in the amboseli serena and the tsavo West serena which were very much better and less expensive definitely have inflated prices at this hotel.

2026-08-18 • via Nuitee
L
Leander • solo_traveller • de
8
Ein schöner Aufenthalt, es lohnt sich, aber die Zimmer entsprechen nicht mehr dem Standard denn das Hotel angibt
Pros:

Toller Service, alles sind sehr aufmerksam und höflich. Es ist grundsätzlich eine schöne Anlage, aber jedenfalls mein Zimmer ist völlig veraltet, es ist kein Standard mehr für das Geld.

Cons:

Bin fast das Thema, dass ich hatte, entspricht nicht mehr eine Mutter Anstand. Es müsste überholt werden. Die Anlage wirkt insgesamt sehr in die Jahre gekommen.

2026-08-16 • via Nuitee
P
Pauline • couple • ke
5
Pros:

Breakfast was good, Didn't like the location

Cons:

A little crowded and the à la carte restaurant is not nice

2026-08-16 • via Nuitee
N
Nzuki • family_with_children • ke
10
Pros:

Everything was excellent. Good food, warm staff and a wholesome environment. Keep the standards going and I am sure to come back. The managers quite courteous and patient with each and everyone. Congrats

2026-08-16 • via Nuitee