Hotel Indigo West Chester - Downtown by IHG

Hotels
•
Hotel Indigo
9.1 (107 reviews)
39 E. Gay Street , West Chester , us

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Children allowed

Review Highlights

Pros:
Great location
Attentive staff
Excellent food
Cons:
Noisy room near the elevator
Limited amenities
Misled about breakfast offerings

Categories

Cleanliness
9.55
Room was immaculately clean with excellent housekeeping.
Service
9.99
Staff were exceptionally attentive and welcoming, providing a warm experience.
Location
9.56
Great location with convenient access to the surrounding area.
Room Quality
8.51
Rooms were large and mostly comfortable; some room layouts could be better.
Amenities
8.04
Minimal amenities available; some improvements needed on offerings.
Value for Money
8
Overall value felt off due to pricing not matching amenities.
Food and Beverage
9.55
Dining experience at the Seafood Kitchen was phenomenal.
Overall Experience
9.62
Pleasant stay with excellent dining and service, despite some room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:08

Property Description

Convenient Location
Explore nearby attractions such as Philadelphia Zoo and University of Pennsylvania.

Modern Amenities
Enjoy contemporary design and comforts such as free Wi-Fi and flat-screen TVs.

Easy Accessibility
Located just a short distance from New Castle Airport for seamless travel.

To reserve your stay, book now at Hotel Indigo West Chester - Downtown, an IHG Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.1
Based on 107 reviews
Cleanliness: 9.55
Service: 9.99
Location: 9.56
Room Quality: 8.51
Amenities: 8.04
Value for Money: 8
Food and Beverage: 9.55
Overall Experience: 9.62
G
Greg • solo_traveller • us
10
2026-05-09 • via Nuitee
Y
Yvonne • couple • us
9
Overall, I was pleased, and I would stay again.
Pros:

We went out for breakfast.

Cons:

The food in the restaurant wasn't good. I had the crab cake. It was overseasoned. The grilled asparagus tasted burnt, and the potatoes were so, so, and it's hard to mess up roasted potatoes.

My husband had the scallops, and he loved his dinner.

2026-04-28 • via Nuitee
A
Albana • family_with_children • us
10
2026-04-23 • via Nuitee
C
Carin • solo_traveller • us
10
2026-04-20 • via Nuitee
S
stefanie • solo_traveller • be
10
2026-04-15 • via Nuitee
P
paolo • couple • us
10
2026-04-14 • via Nuitee
• couple • us
9
2026-04-13 • via Nuitee
D
Denise • couple • us
10
Short but great! Will come back again
Pros:

Hotel was beautiful and great location and onsite amenities!

Cons:

N/A

2026-03-27 • via Nuitee
P
Papa • couple • us
10
A West Chester gem
Pros:

Tastefully decorated hotel with amazing staff, delicious restaurant and a perfect hideaway speak easy bar. The hotel is in the heart of the action!

2026-03-27 • via Nuitee
L
Laurie • family_with_children • us
10
2026-03-23 • via Nuitee
M
Marian • couple • us
10
First time in a hotel like this and it was worth every bit
Pros:

I like everything the easy access to food and a good time all in one place .

Cons:

There was nothing I didn’t like at all

2026-01-27 • via Nuitee
Y
Yael • family_with_children • us
7
Pros:

New, clean, large rooms

Cons:

We booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled. Paid extra $$ for no reason

2026-01-19 • via Nuitee
L
Laurie • solo_traveller • us
10
Pros:

Bed was so comfortable and room had great air that could be adjusted. Stop at the speak easy!

2026-01-19 • via Nuitee
J
Jake • solo_traveller • us
9
2026-01-19 • via Nuitee
D
David • couple • us
8
2026-01-09 • via Nuitee
S
Samantha • couple • us
10
Pros:

Pet friendly, and the entire staff was lovely with my dog. He was so happy here and it will make this a no brainer to come back to when in West Chester. WC seafood kitchen was phenomenal as well!

2025-12-29 • via Nuitee
D
Dillon • couple • us
8
Pros:

The rooms were large.

Cons:

The bed was like a brick

2025-12-29 • via Nuitee
G
Garvin • couple • us
10
Perfection
Pros:

Perfect

Cons:

Nothing

2025-12-27 • via Nuitee
S
Sekai Emilia • family_with_children • us
10
Pros:

Loved the location. Staff made us feel at home. Parking was very close and convenient.

2025-12-21 • via Nuitee
R
Robert • couple • us
10
2025-12-20 • via Nuitee