Hotel Indigo West Chester - Downtown by IHG

Hotels
•
Hotel Indigo
9.1 (135 reviews)
39 E. Gay Street , West Chester , us

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Business center
Pets allowed
Express check-in/check-out
Meeting/banquet facilities
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Attentive staff
Excellent food
Cons:
Noisy room near the elevator
Limited amenities
Misled about breakfast offerings

Categories

Cleanliness
9.55
Room was immaculately clean with excellent housekeeping.
Service
9.99
Staff were exceptionally attentive and welcoming, providing a warm experience.
Location
9.56
Great location with convenient access to the surrounding area.
Room Quality
8.51
Rooms were large and mostly comfortable; some room layouts could be better.
Amenities
8.04
Minimal amenities available; some improvements needed on offerings.
Value for Money
8
Overall value felt off due to pricing not matching amenities.
Food and Beverage
9.55
Dining experience at the Seafood Kitchen was phenomenal.
Overall Experience
9.62
Pleasant stay with excellent dining and service, despite some room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:08

Property Description

Convenient Location
Explore nearby attractions such as Philadelphia Zoo and University of Pennsylvania.

Modern Amenities
Enjoy contemporary design and comforts such as free Wi-Fi and flat-screen TVs.

Easy Accessibility
Located just a short distance from New Castle Airport for seamless travel.

To reserve your stay, book now at Hotel Indigo West Chester - Downtown, an IHG Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 135 reviews
Cleanliness: 9.55
Service: 9.99
Location: 9.56
Room Quality: 8.51
Amenities: 8.04
Value for Money: 8
Food and Beverage: 9.55
Overall Experience: 9.62
S
Shane • extended_group • us
10
Pros:

Location

2026-08-31 • via Nuitee
J
Jill • family_with_children • us
10
Hotel Indigo was a peaceful respite in a bustling location.
Pros:

Location, boutique vibe with concierge type attention

Cons:

More than 2 towels per room would be nice and a few more nespresso pods

2026-08-30 • via Nuitee
J
Joshua • couple • us
10
My stay was amazing, especially because of Josh at the front desk. I enjoyed every moment of my stay at Indigo.
Pros:

All staff were nice and respectful.

Cons:

I have no complaints about the property.

2026-08-25 • via Nuitee
A
Anthony • couple • us
9
2026-08-17 • via Nuitee
R
Rustem • extended_group • ru
10
Pros:

best hotel in west chester

2026-08-14 • via Nuitee
R
Romaine • couple • us
7
2026-08-08 • via Nuitee
U
Ukiah • solo_traveller • us
10
Will visit again next time I’m in the area
Pros:

Nice and clean great location

2026-07-06 • via Nuitee
D
Dianne • family_with_children • us
10
2026-07-01 • via Nuitee
Y
Yawger • couple • us
10
Pros:

very convenient and clean!

Cons:

bed was uncomfortable

2026-06-28 • via Nuitee
E
Elizabeth • family_with_children • us
9
2026-06-28 • via Nuitee
G
Gared • family_with_children • us
10
2026-06-22 • via Nuitee
K
Kim • family_with_children • us
8
2026-06-21 • via Nuitee
L
Laura • solo_traveller • nl
10
2026-06-19 • via Nuitee
M
Memunatu • solo_traveller • us
5
Pros:

This review is about booking.com
Booking.com customer service forced me to use booking.com to rebook another hotel reservation after the initial hotel canceled my reservation the same day I was suppose to check in. Booking.com customer service told me to rebook the recommended hotel booking.com send to me, and they will refund the money of the difference between the reservation that was canceled and the new reservation, and also refund my initial reservation amount I paid. They told me to call them after I check out of the hotel. When I checked out on Friday, I called booking.com customer service to made them aware that I checked out of the hotel. The lady I spoke to, told me they will refund the money to my wallet as credit for future use. I told the lady that that was not what I was told when I rebook the day the hotel canceled my reservation. Booking.com customer service told me that they will refund to my credit card the difference between the hotel. They never told me that they will refund it to my booking.com wallet. I also told the customer service that I have a receipt of what I was told when I spoke them. They hung up the call twice without ending the conversation. If I had known I would have never use booking.com to do another reservation. They are scammers and liers. They only care about money, not their customers. I will never use booking.com again.

Cons:

This review is about the hotel.
For the price per night, the hotel should provide free breakfast, microwave in the rooms and free car parking.

2026-06-15 • via Nuitee
J
Jason • family_with_children • us
9
2026-06-10 • via Nuitee
O
Oswaldo • extended_group • mx
10
2026-06-09 • via Nuitee
N
Nancy • couple • us
10
Pretty Great!
Pros:

Great location. Nice vibe!

Cons:

How can a room be handicapped accessible and have a step over tub?

All of the rooms should have a roll-in shower!!!!

2026-06-06 • via Nuitee
K
kayla • couple • us
8
Pleasant comfortable stay
Pros:

Clean, great location.

Cons:

“Breakfast included” is not included. My spouse and I stayed for 2 nights, we each received a $20 voucher to the cafe, which should cover 2 breakfasts.
They had a deal for a regular coffee and breakfast sandwich for $10; any other coffee drink (latte, americano, etc) and a sandwich exceeded $10, and thus the $20 wouldn’t cover 2 meals. Also this is like a coffee shop - sandwiches, and fruit cups or parfaits (which were all sold out at 9am on a Monday morning) are all that are offered. Otherwise it’s pre-packaged bars and snacks.
It should be clearer that it’s not a full breakfast menu if you choose that option at booking, and just the voucher.

2026-06-04 • via Nuitee
S
Slawomir • family_with_children • us
10
2026-05-27 • via Nuitee
Y
Yusuf • solo_traveller • us
10
Pros:

Comfortable and stylish atmosphere

2026-05-27 • via Nuitee