Hotel Indigo West Chester - Downtown by IHG

Hotels
•
Hotel Indigo
9.3 (94 reviews)
39 E. Gay Street , West Chester , US
+1 484-630-2880

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Business center
Pets allowed
Express check-in/check-out
Meeting/banquet facilities
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location (frequently mentioned)
Friendly and attentive staff (multiple positive mentions)
Clean, stylish and well-appointed rooms
Boutique vibe with concierge-like attention
Nice small gym and on-site restaurant
Cons:
Noisy hard floors (can hear guests walking)
Breakfast voucher limited — not a full included breakfast
Limited towels and few Nespresso pods in rooms
Some guests noted uncomfortable bed
Accessibility concern: step-over tub instead of roll-in shower
No free parking/microwave for the price according to some guests

Categories

Cleanliness
9.6
Multiple reviewers explicitly called the property clean and comfortable; general praise for tidy, stylish rooms.
Service
10
Consistent compliments for staff and front desk (named staff praised), concierge-style attention and respectful service throughout stays.
Location
10
Repeatedly noted as a great/very good location in many reviews — a clear strong point for the hotel.
Room Quality
8.6
Rooms described as well appointed and spacious, but some negatives: uncomfortable bed for one guest, hard floors causing noise, and limited towels.
Amenities
8.8
Good small gym and attached restaurant; boutique amenities noted, but guests requested more towels, additional Nespresso pods, microwave and parking options.
Value for Money
8.4
Several guests felt price was high for what was offered (complaints about lack of free breakfast, parking, and in-room microwave), lowering perceived value.
Food and Beverage
9.4
On-site café/restaurant and the voucher option were appreciated, but several reviewers noted the voucher did not cover fuller breakfast items and offerings sold out early.
Overall Experience
9.6
Overall very positive stays noted (many would return, several 'amazing' experiences), with minor service/amenity gripes not overshadowing the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Convenient Location
Explore nearby attractions such as Philadelphia Zoo and University of Pennsylvania.

Modern Amenities
Enjoy contemporary design and comforts such as free Wi-Fi and flat-screen TVs.

Easy Accessibility
Located just a short distance from New Castle Airport for seamless travel.

To reserve your stay, book now at Hotel Indigo West Chester - Downtown, an IHG Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 94 reviews
Cleanliness: 9.6
Service: 10
Location: 10
Room Quality: 8.6
Amenities: 8.8
Value for Money: 8.4
Food and Beverage: 9.4
Overall Experience: 9.6
B
Blair • solo_traveller • us
7
2026-11-03 • via Nuitee
C
Caroline • extended_group • us
6
I would try somewhere else. Not worth the $
Pros:

Good location, nice staff

Cons:

Floors have no carpet so all you can hear is people walking and noise all night long

2026-10-10 • via Nuitee
M
Michael • extended_group • us
9
2026-10-07 • via Nuitee
I
Izabella • couple • us
10
2026-09-19 • via Nuitee
M
Marcelo • family_with_children • us
9
2026-09-15 • via Nuitee
A
Ann • couple • us
9
Expected very nice experience- it exceeded our expectations!
Pros:

We were very impressed w this hotel Indigo! Staff was great - front desk and grab and go staff.
The room was well appointed and nice amount of space in the room.

Cons:

Would appreciate a better price - we’d like to stay more often.

2026-09-13 • via Nuitee
R
Robert • couple • us
10
2026-09-11 • via Nuitee
O
Owen • couple • ie
9
Excellent hotel in great location.
Pros:

Good location

2026-09-10 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Pros:

Everything

2026-09-07 • via Nuitee
S
Shane • extended_group • us
10
Pros:

Location

2026-08-31 • via Nuitee
J
Jill • family_with_children • us
10
Hotel Indigo was a peaceful respite in a bustling location.
Pros:

Location, boutique vibe with concierge type attention

Cons:

More than 2 towels per room would be nice and a few more nespresso pods

2026-08-30 • via Nuitee
J
Joshua • couple • us
10
My stay was amazing, especially because of Josh at the front desk. I enjoyed every moment of my stay at Indigo.
Pros:

All staff were nice and respectful.

Cons:

I have no complaints about the property.

2026-08-25 • via Nuitee
A
Anthony • couple • us
9
2026-08-17 • via Nuitee
R
Rustem • extended_group • ru
10
Pros:

best hotel in west chester

2026-08-14 • via Nuitee
R
Romaine • couple • us
7
2026-08-08 • via Nuitee
U
Ukiah • solo_traveller • us
10
Will visit again next time I’m in the area
Pros:

Nice and clean great location

2026-07-06 • via Nuitee
D
Dianne • family_with_children • us
10
2026-07-01 • via Nuitee
E
Elizabeth • family_with_children • us
9
2026-06-28 • via Nuitee
Y
Yawger • couple • us
10
Pros:

very convenient and clean!

Cons:

bed was uncomfortable

2026-06-28 • via Nuitee
G
Gared • family_with_children • us
10
2026-06-22 • via Nuitee