THE HEARTS HOTEL - dein Boutique- und Event-Resort

Hotels
8.8 (997 reviews)
18-19 Am Jermerstein , Braunlage , de

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Family rooms
BBQ facilities
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Excellent food
Cons:
Limited room storage
Cleanliness issues
High restaurant prices

Categories

Cleanliness
8.3
There's a mention of unpleasant odor in the room, indicating a cleanliness issue.
Service
9.3
The staff is consistently mentioned as friendly and helpful in multiple reviews.
Location
9.3
Multiple reviews highlight the excellent location for nature and a perfect getaway.
Room Quality
8.3
Room quality is decent but noted to lack storage for longer stays, some minor issues mentioned.
Amenities
8.8
Amenities mentioned positively, but some limitations noted, especially regarding sauna facilities.
Value for Money
8.3
Some reviews indicate high prices for restaurant offerings could offset perceived value.
Food and Beverage
9.3
Food quality highly praised, but some concerns regarding portion sizes.
Overall Experience
8.8
General sentiment is very positive with plans for returning, though minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 22:09

Property Description

Luxurious Accommodation and Wellness Facilities:
Indulge in a stay at THE HEARTS HOTEL - dein Boutique- und Event-Resort, offering elegantly furnished rooms with modern amenities, including a fitness center, sauna, and ski storage for your convenience.

Culinary Delights and Dining Options:
Savor a delightful culinary experience with a variety of breakfast choices from buffet to vegetarian options. The on-site restaurant serves a delectable array of German, local, and European cuisine, with special dietary requests catered to.

Convenient Business and Leisure Services:
Whether you're here for work or leisure, take advantage of our business center, sun terrace, and bike rental services. Unwind in the garden or shared lounge, and explore the nearby Harz National Park and cultural attractions. Book now for a memorable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 10 and older are allowed.
    Children from 10 years old to 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 997 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 8.8
T
Timea • couple • de
10
Pros:

The staff were amazing and always kind. The Hotel is beautiful and in a great location. Breakfast was great

Cons:

-

2026-03-28 • via Nuitee
A
Astrid • couple • de
9
2026-03-27 • via Nuitee
A
Alexander • extended_group • de
8
2026-03-26 • via Nuitee
K
Kathrin • couple • de
9
2026-03-23 • via Nuitee
B
Beatrice • solo_traveller • de
9
2026-03-19 • via Nuitee
S
Susann • couple • de
8
Pros:

Es war sehr gemütlich

Cons:

Das Personal war oft sehr kurz angebunden und wirkte dadurch sehr Verhalten.

2026-03-11 • via Nuitee
S
Susanne • couple • de
8
2026-03-09 • via Nuitee
C
Christopher • solo_traveller • de
8
2026-02-23 • via Nuitee
F
Frank • solo_traveller • de
5
Evtl nochmal, aber nicht zu dem Preis!
Pros:

Die Lage war schön. Das Frühstück war auch sehr gut, man musste nur etwas suchen.

Cons:

Mehr Schein als sein. Normales Hotel mit überhöhten Preisen. Das hochgelobte Restaurant Leos war abends im Frühstücksraum. Das war auf der Website nicht ersichtlich. Auch hier mehr Schein als Sein. Die Saunalandschaft verfügt über viel zu wenig Liegen und der Ruheraum ist mehr ein Unruheraum

2026-02-23 • via Nuitee
C
Claudia • couple • de
9
2026-02-22 • via Nuitee
M
Melanie • couple • de
10
Pros:

Eine wunderbare Atmosphäre.

2026-02-08 • via Nuitee
A
Andrea • couple • de
10
Wunderbar
2026-01-28 • via Nuitee
K
Kathrin • couple • de
10
2026-01-27 • via Nuitee
A
Anett • couple • de
9
2026-01-27 • via Nuitee
P
Patrick • couple • ch
10
2026-01-27 • via Nuitee
S
Sebastian • couple • de
10
2026-01-24 • via Nuitee
A
Anna-Katharina • couple • de
8
Erholsamer, kurzer Winterurlaub
Pros:

Gemütliches Hotel, mit toller Einrichtung und schönem Spa, hochwertiges Frühstücksbuffett

Cons:

Waschbecken im Hotelraum, nicht im Bad war ungünstig, kein Skikeller

2026-01-23 • via Nuitee
G
Gerald • solo_traveller • de
9
2026-01-23 • via Nuitee
K
Kim • family_with_children • dk
9
Friendly, Easy going staff - superb breakfast - very nice sauna and relax area.
2026-01-22 • via Nuitee
S
Sabine • couple • de
8
2026-01-22 • via Nuitee