Ciqala Suites Hotel - San Juan

Hotels
8.2 (731 reviews)
Avenida Fernandez Junco 752 , San Juan , PR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Noisy rooms
Overpriced

Categories

Cleanliness
7.09
Multiple reviews mentioned dustiness, unclean rooms, and a general lack of hygiene.
Service
9.56
Positive mentions of staff kindness and assistance in several reviews.
Location
9.6
Location received positive feedback, being near the beach and well-positioned.
Room Quality
7.55
Mixed reviews reported issues with noise, outdated installations, and some comfort complaints.
Amenities
7.58
Amenities like breakfast and pool received mixed reviews, with some issues noted.
Value for Money
8.04
Various reviews described the hotel as overpriced for the quality received.
Food and Beverage
7.59
Breakfast quality was criticized; some enjoyed it while others found it lacking.
Overall Experience
8.56
General sentiment was positive despite several specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:41

Property Description

Luxurious Downtown Retreat

Stylish Interiors and Modern Amenities

Indulge in the fully equipped kitchen with a sleek stainless steel design, 3 bedrooms, 2 bathrooms, spacious living/dining area, and 4 HD TVs in the non-smoking Ciqala Luxury Suites.

Relaxation and Entertainment

Unwind in the hot tub, savor the rooftop pool bar's panoramic views of San Juan, and start your day with a delicious complimentary breakfast.

Prime Location for Exploration

Conveniently situated near major attractions, including the Fine Arts Museum and San Juan's historic district, the Ciqala Luxury Suites offer free parking and a complimentary beach shuttle for your convenience.

Book now for an unforgettable stay at Ciqala Luxury Suites - San Juan!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 731 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
R
Rivera Collazo • family_with_children • pr
9
Gracias
Pros:

El trato del personal de recepción fue excelente y los desayunos súper ricos

Cons:

El restaurante arriba

2026-10-17 • via Nuitee
L
Lucksanavadee • family_with_children • us
7
2026-10-17 • via Nuitee
M
Milena • family_with_children • co
9
Recomendado,
Pros:

La atención del administrador ya que tuvimos un inconveniente con el sofá cama, pero se pudo resolver, muy gentil y consciente de la situación

Cons:

La atención de la persona de la recepción al llegar, poco amable y no le interesó el inconveniente con el sofacama, no brindó solución

2026-10-16 • via Nuitee
W
William • couple • us
10
Excelente
Pros:

Todo

2026-10-13 • via Nuitee
A
Armando • couple • pr
10
2026-10-13 • via Nuitee
Y
yucel • couple • us
9
Pros:

Merkezde olması ve kahvaltının odaya gelmesi

2026-10-12 • via Nuitee
R
Rivera • solo_traveller • pr
6
Escapada
Pros:

Empleados super atentos
Apartamento completamente equipado

Cons:

Muy ruidoso el vecindario
Apartamento justamente a lado del elevador
No tienen acústico o nivelador de sonidos.
No recomendaría para descansar
Si recomiendo para jangueo en la hermosa isla del encanto PR

2026-10-11 • via Nuitee
I
Irving • solo_traveller • pr
8
Pros:

The rooftop bar and restaurant. The location.

Cons:

An employee at the front desk treated me like if I was not a guest. I believed that he confused my kindness as a weakness because I went to him to ask some questions with a humble smile on my face. But this guy started treating me disrespectful, unprofessional and with a cocky attitude. He got lucky that I didn't wanted to make a big deal about it.

2026-10-07 • via Nuitee
E
Evelyn • solo_traveller • pr
7
Aceptable
Pros:

Habitación grande y cama bastante cómoda. Estacionamiento gratuito aunque el bajo techo muy incómodo

Cons:

Ubicación por la actividad en sus alrededores. Servicios en la habitación incompletos. Los utensilios limitados a dos tazas, tenedor y cuchillos. Tienes que pedir todo en recepción incluyendo el café diario y dependiendo de quien esté te dan las cosas a cuenta gotas. Esto daña la experiencia del concepto de estudio si no tienes ni siquiera vasos porqué supuestamente los clientes los rompen ni cucharas para comer un cereal.

2026-10-07 • via Nuitee
L
lucrecia • extended_group • us
7
Pros:

Elevator didn't work I hated the breakfast disgusting threw all our food away parking in building to tight i booked here because parking and breakfast was included

Cons:

I liked the rooftop the hotel was close to everything

2026-09-16 • via Nuitee
G
giovana • couple • br
9
cafe da manha tendo que pedir todos os dias, e os itens poucas opções
Pros:

localizacao cama banho

Cons:

cafe da manha

2026-09-16 • via Nuitee
L
Luis X • solo_traveller • us
8
2026-09-15 • via Nuitee
D
Dennylesbi • couple • us
10
Muy bueno bonito restaurante y excelente desayuno
Pros:

Muy bueno

2026-09-14 • via Nuitee
R
Ríos • extended_group • pr
10
Excelente
Pros:

Todo

Cons:

Nada

2026-09-12 • via Nuitee
L
Luis • extended_group • us
10
2026-09-12 • via Nuitee
M
marco corrado • extended_group • it
6
2026-09-11 • via Nuitee
M
MikeD876 • solo_traveller • us
7
Pros:

Relatively close to restaurants, shopping areas, entertainment areas, the beach, historical sites, etc. Great location.

The staff were attentive, friendly, and efficient.

The breakfast service was great- healthy, filling, tasty. And having it delivered to the room was a great touch.

Good deal of communication (via text and forms) for everything. Never had to wonder about schedule for things or what was happening with a request.

Cons:

My shower had an issue with the mixer in the shower. I should've reported it but my days were pretty packed and before I knew it, it was time to leave.

My biggest issue was with BOOKING.COM and not the hotel. I've been a loyalist to BOOKING.COM for some time but this particular booking has me reconsidering that. I found the exact room almost $200 cheaper and BOOKING.COM refused to honor the price match provision they have. I had to engage in great deal of back and forth and still, they haven't matched the price seen and screenshotted from Hotels.com. And they just stopped answering my emails. Real awful experience and left me questioning BOOKING.COM's integrity as a platform. Thankfully, the hotel experience trumped an AWFUL booking experience.

2026-09-08 • via Nuitee
B
Barbara • family_with_children • us
10
2026-09-07 • via Nuitee
R
Ramos • couple • us
7
Good place to stay delicious breakfast
Pros:

Big and beautiful room. Clean and had everything i needed

Cons:

The bed was hard as a rock. I did not sleep well. The electric socket exploded and the the hot water pipe in the shower had too much pressure that it shook and made a loud sound

2026-09-07 • via Nuitee
X
Ximena • solo_traveller • us
6
Nice but...
Pros:

Staff was phenomenal, from front desk to housekeeping, everyone was super kind & efficient.

Cons:

We had a suite by the elevators & all day & night they sounded awful. Also people would talk, laugh & it sounded very loud, acoustics. When booking, ask to be as far from the elevators as possible. We got breakfast included & it's room service, that was nice, but the portions are really small; we certainly prefer buffet breakfast. They have 2 parking places, don't park in the one at the hotel, extremely small, park outside at the other parking. Lastly, the bathroom had whirlpool bath, nice, but it was so tall & awkward that my husband had to help me get out each time. The sink had the faucet really short & was difficult to use, took pictures of that. But the staff was wonderful & the room was big & spotless clean, comfortable bed & pillows.

2026-09-07 • via Nuitee