Cape Town Heritage Hotel & Spa

Esperienza assolutamente inaccettabile.

Al nostro arrivo ci è stata assegnata una prima camera che si presentava sporca, con numerose zanzare all’interno e lenzuola evidentemente non pulite. Abbiamo immediatamente segnalato la situazione alla reception, ritenendola non conforme a standard minimi di igiene.

Siamo stati quindi spostati in una seconda camera, che purtroppo si è rivelata in condizioni ancora peggiori. Il bagno era visibilmente sporco, con il WC che presentava evidenti residui e segni di mancata pulizia. Anche qui la presenza di zanzare era significativa.

Il letto non era stato rifatto con biancheria pulita: lenzuola e federe apparivano usate, con una macchia di sangue visibile sulle lenzuola. Le tende erano vecchie e sporche, l’ambiente emanava un cattivo odore e in generale la stanza risultava trascurata, datata e in condizioni igieniche terribili.

Inoltre, i giorni successivi abbiamo notato segni sulla nostra pelle di punture di insetti, probabilmente bed bugs.

Una situazione del genere è inaccettabile per qualsiasi struttura ricettiva. Esperienza estremamente negativa.

Moldy walls with a clear moisture issue . Mosquitoes everywhere everytime , I could hear the noise from people walking upstairs, ugly ill-fitted curtains . The room looked like nothing on the website.

Needs some work. I was in room 6 ceiling needs work, big bowl on top of wardrobe for drips
Wardrobe damp throughout.

The TV didn't work and had to utilize my phone to relax. Very disappointing

The shower-head was broken.
The towels were old and scruffy.

Not applicable

We were in one of the downstairs rooms. There was a "smell" in the room, and the hotel was super noisy. The person in the room above us woke us up every night. When they would walk in their room, our chandelier was making noise..

Not very clean and getting access is difficulty as you get no key and there isn’t always someone at reception so you have to wait long to get in and it’s not safe, especially at night.

The staff was so unprofessional. Receptionist was sleeping on the kitchen floor. The room had a leakage in the roof and a bucket to catch the water. Shocking breakfast too.

I didn’t realise I would be woken with the call to prayer every morning at 4am (repeated throughout the day). Also the lower floor rooms are street level and people can see in your window (they are very close to street).

The room was cleaned twice in over 10 days. Was eventually told this was because I didn’t leave them my key (this is a first for me in all my times stating in a hotel).

There were times I had to wait for 10-20 mins at the door for someone to buzz me in. This is a lot for a place with 24 hour staff coverage.

Being downstairs you can hear any conversations from the front desk extremely audibly. This was sometimes very very loud indeed. One night there were people being loud at 1am to about 4am downstairs by the front desk - no one that works there said anything at all.

Also I’m not sure any part of this hotel is actually a spa!