Hotel Lestelle - self check-in

Hotels
6.3 (253 reviews)
3 Hirschenplatz , Luzern , CH

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Lift / Elevator
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Lockers
See all facilities

Review Highlights

Pros:
Good location
Easy check-in process
Cons:
Unclean rooms
Inconsistent amenities

Categories

Cleanliness
4.3
Several reviews reported issues with cleanliness, including hair in the bedding and general unclean conditions.
Service
8.8
Despite issues with check-in, there were reports of friendly staff, leading to a generally positive sentiment.
Location
9.3
The location was frequently praised for being central and convenient.
Room Quality
5.8
Many reviews mentioned uncomfortable beds and awkward room layouts.
Amenities
5.8
Mixed feedback on amenities; mentions of missing coffee machines and poor selection.
Value for Money
5.8
Several guests felt that the accommodations did not reflect good value given the dirty conditions and issues experienced.
Food and Beverage
3.8
Reviews commented on lack of breakfast options and missing in-room coffee, leading to dissatisfaction.
Overall Experience
6.8
Overall experience was mixed, with both positive aspects and significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Convenient Location
Hotel Lestelle - self check-in is ideally located in Luzern, just steps away from popular attractions such as KKL Culture and Convention Centre, Chapel Bridge, and Lion Monument. With easy access to Lucerne Station and the city centre, guests can explore the area effortlessly.

Modern Amenities
Each guest room at our 3-star hotel is equipped with a flat-screen TV, safety deposit box, and a private bathroom for your comfort. Enjoy a restful night's sleep with our quality bed linen and hairdryer provided in every unit.

Culinary Delights
Indulge in a culinary experience at our on-site restaurant offering a variety of Japanese and Korean cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available upon request.

Experience comfort, convenience, and delicious dining at Hotel Lestelle - self check-in.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.3
Based on 253 reviews
Cleanliness: 4.3
Service: 8.8
Location: 9.3
Room Quality: 5.8
Amenities: 5.8
Value for Money: 5.8
Food and Beverage: 3.8
Overall Experience: 6.8
M
Maud • solo_traveller • nl
7
2026-11-06 • via Nuitee
J
James • solo_traveller • gb
10
Very good indeed
Pros:

Fantastic position. Very clean. Nice vibe. Helpful staff via Whatsapp.

2026-11-04 • via Nuitee
Z
Zeynep Bahar • solo_traveller • ch
1
Go somewhere else - Very Bad Value for money
Pros:

There was nothing that I liked about this hotel except the location

Cons:

First of all, you do nor reserve "1" room, you reserve "1/2" room, because the the volume is eaten by the huge Attic, You can not access 90% of the floor space without bowing your head. There is no wardrobe in the room. I had to stay with my clothes in my luggage, like a nomad - which is not what you are expecting from a hotel. There was not also enough hangers to hang the clothes, there was only "1". In order to check-in, you have to pay the full money, which I believe is a trap, because I wanted to get out of there immediately after seeing the room. The staff at the end of the number can not properly speak neither English, nor French nor Italian. He was neither friendly, nor could help with any thing.

2026-11-01 • via Nuitee
R
Rosa Maria • solo_traveller • ch
7
Agréablement surprise
Pros:

La situation géographique parfaite. Rapport qualité prix excellent.

Cons:

L'odeur dans la chambre et le bruit lors des déplacements des autres hôtes.

2026-10-31 • via Nuitee
S
Sophia • solo_traveller • at
8
Alles super simple und fein.
Pros:

Das sie nah am Bahnhof war

Cons:

Sieht auf den Bildern größer aus. War jetzt für eine Nacht nicht schlimm… aber für mehrere Tage stelle ich mir das schwierig vor.

2026-10-24 • via Nuitee
Y
Yanlu • couple • de
7
2026-10-22 • via Nuitee
K
Kateryna • solo_traveller • ua
10
Pros:

Наше перебування було ідеальним у всіх відношеннях. Готель розташований у чудовому місці на мальовничій вулиці. Наша кімната була в задній частині і дуже тиха. Також менеджер готелю був абсолютно чарівним.
Паркуватися на готельній парковці було надзвичайно легко та за дуже вигідною ціною.

2026-10-18 • via Nuitee
M
Maria Dolors • solo_traveller • fr
10
2026-10-12 • via Nuitee
M
Misseroni • solo_traveller • ch
8
Pros:

Il a pa de personel..m ait bien dormi merci

2026-10-11 • via Nuitee
G
Graciela • solo_traveller • uy
10
2026-10-09 • via Nuitee
C
Carol • extended_group • au
7
We loved Lucerne, but would not choose this hotel again.
Pros:

The location was great! Close to everything!

Cons:

The room was very small and stuffy. No air conditioning and there was one very small desk fan that rattled and didn’t help with sleeping. We booked months in advance and our room was one that wasn’t shown in photos, and the window opened directly onto the building next door only 1 metre away, which made it dark and no natural light. Other rooms had views but not ours.
The bathroom walls were painted dark brown and had water marks or mold coming through, and needs a good clean, however everything else in the bathroom and room were clean.
There were 2 coffee cups but no water glasses in the room. I think it’s a great location but for us, the photos on the website were deceptive.

2026-09-17 • via Nuitee
K
Kristopher • solo_traveller • de
6
2026-09-16 • via Nuitee
L
Luca • solo_traveller • it
5
2026-09-10 • via Nuitee
M
Marie-Pierre • extended_group • ch
8
Pros:

le style des chambres. Très joli et confortable.

Cons:

L'absence de personnes et le check in automatisé n'est pas agréable. Pas de petit déjeuner possible. Il faisait très chaud dans la chambre. Une chambre très peu adaptée à une personne de grande taille.

2026-09-10 • via Nuitee
I
Ilka • solo_traveller • ch
3
Nicht empfehlenswert
Cons:

Die Bezeichnung "EinzelZIMMER" ist für diese enge Dachkammer (die Fotos sind vermutlich mit Weitwinkel erstellt worden) alles andere als angebracht. Ausser im Bad kann man nur direkt hinter der Eingangstür aufrecht stehen, Tresor und Kühlschrank erreicht man lediglich kriechend, man muss selbst im Liegen aufpassen, sich nicht den Kopf an Balken zu stossen. Die Matratze ist komplett durchgelegen und müsste dringend erneuert werden. Lieber etwas mehr Geld für ein richtiges Zimmer ausgeben!

2026-08-30 • via Nuitee
A
Alwin • solo_traveller • ch
8
2026-08-29 • via Nuitee
A
Adriana • couple • co
10
Excelente opción en lucerna.
Pros:

Ubicación, comodidad, vistas

Cons:

La máquina de café no funcionaba y al no haber personal no es fácil solucionarlo

2026-08-28 • via Nuitee
Özlem • solo_traveller • tr
5
Konumu dışında tavsiye etmem.
Pros:

Konumunu beğendim.

Cons:

Temizlik iyi değildi. Odada kıyafet askısı bile yoktu. 2 tane azıcık şampuan konmuş.

2026-08-24 • via Nuitee
M
Martina • couple • ie
7
Great location. Confortable bed. Helpful staff!
Pros:

Great location. Good shower.

Cons:

No air conditioning

2026-08-22 • via Nuitee
J
Jeanette • solo_traveller • ch
10
2026-08-21 • via Nuitee