Hotel Lestelle - self check-in

Hotels
6.3 (253 reviews)
3 Hirschenplatz , Luzern , CH

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Lift / Elevator
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Lockers
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Review Highlights

Pros:
Good location
Easy check-in process
Cons:
Unclean rooms
Inconsistent amenities

Categories

Cleanliness
4.3
Several reviews reported issues with cleanliness, including hair in the bedding and general unclean conditions.
Service
8.8
Despite issues with check-in, there were reports of friendly staff, leading to a generally positive sentiment.
Location
9.3
The location was frequently praised for being central and convenient.
Room Quality
5.8
Many reviews mentioned uncomfortable beds and awkward room layouts.
Amenities
5.8
Mixed feedback on amenities; mentions of missing coffee machines and poor selection.
Value for Money
5.8
Several guests felt that the accommodations did not reflect good value given the dirty conditions and issues experienced.
Food and Beverage
3.8
Reviews commented on lack of breakfast options and missing in-room coffee, leading to dissatisfaction.
Overall Experience
6.8
Overall experience was mixed, with both positive aspects and significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Convenient Location
Hotel Lestelle - self check-in is ideally located in Luzern, just steps away from popular attractions such as KKL Culture and Convention Centre, Chapel Bridge, and Lion Monument. With easy access to Lucerne Station and the city centre, guests can explore the area effortlessly.

Modern Amenities
Each guest room at our 3-star hotel is equipped with a flat-screen TV, safety deposit box, and a private bathroom for your comfort. Enjoy a restful night's sleep with our quality bed linen and hairdryer provided in every unit.

Culinary Delights
Indulge in a culinary experience at our on-site restaurant offering a variety of Japanese and Korean cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available upon request.

Experience comfort, convenience, and delicious dining at Hotel Lestelle - self check-in.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.3
Based on 253 reviews
Cleanliness: 4.3
Service: 8.8
Location: 9.3
Room Quality: 5.8
Amenities: 5.8
Value for Money: 5.8
Food and Beverage: 3.8
Overall Experience: 6.8
C
Carol • extended_group • au
7
We loved Lucerne, but would not choose this hotel again.
Pros:

The location was great! Close to everything!

Cons:

The room was very small and stuffy. No air conditioning and there was one very small desk fan that rattled and didn’t help with sleeping. We booked months in advance and our room was one that wasn’t shown in photos, and the window opened directly onto the building next door only 1 metre away, which made it dark and no natural light. Other rooms had views but not ours.
The bathroom walls were painted dark brown and had water marks or mold coming through, and needs a good clean, however everything else in the bathroom and room were clean.
There were 2 coffee cups but no water glasses in the room. I think it’s a great location but for us, the photos on the website were deceptive.

2026-09-17 • via Nuitee
K
Kristopher • solo_traveller • de
6
2026-09-16 • via Nuitee
M
Marie-Pierre • extended_group • ch
8
Pros:

le style des chambres. Très joli et confortable.

Cons:

L'absence de personnes et le check in automatisé n'est pas agréable. Pas de petit déjeuner possible. Il faisait très chaud dans la chambre. Une chambre très peu adaptée à une personne de grande taille.

2026-09-10 • via Nuitee
L
Luca • solo_traveller • it
5
2026-09-10 • via Nuitee
I
Ilka • solo_traveller • ch
3
Nicht empfehlenswert
Cons:

Die Bezeichnung "EinzelZIMMER" ist für diese enge Dachkammer (die Fotos sind vermutlich mit Weitwinkel erstellt worden) alles andere als angebracht. Ausser im Bad kann man nur direkt hinter der Eingangstür aufrecht stehen, Tresor und Kühlschrank erreicht man lediglich kriechend, man muss selbst im Liegen aufpassen, sich nicht den Kopf an Balken zu stossen. Die Matratze ist komplett durchgelegen und müsste dringend erneuert werden. Lieber etwas mehr Geld für ein richtiges Zimmer ausgeben!

2026-08-30 • via Nuitee
A
Alwin • solo_traveller • ch
8
2026-08-29 • via Nuitee
A
Adriana • couple • co
10
Excelente opción en lucerna.
Pros:

Ubicación, comodidad, vistas

Cons:

La máquina de café no funcionaba y al no haber personal no es fácil solucionarlo

2026-08-28 • via Nuitee
Özlem • solo_traveller • tr
5
Konumu dışında tavsiye etmem.
Pros:

Konumunu beğendim.

Cons:

Temizlik iyi değildi. Odada kıyafet askısı bile yoktu. 2 tane azıcık şampuan konmuş.

2026-08-24 • via Nuitee
M
Martina • couple • ie
7
Great location. Confortable bed. Helpful staff!
Pros:

Great location. Good shower.

Cons:

No air conditioning

2026-08-22 • via Nuitee
J
Jeanette • solo_traveller • ch
10
2026-08-21 • via Nuitee
J
Julien • solo_traveller • us
4
Mediocre, would not recommend for more than one night.
Pros:

It was close to shopping areas in Lucerne.

Cons:

It was not very clean when we got there, needed a vacuum & the towels smelled weird. One of the windows was broken and covered with tape, the shower door hinges were not drilled in, and it’s not very quiet.

2026-08-20 • via Nuitee
M
Markus • solo_traveller • de
8
Pros:

Super Lage.

Cons:

Alles in Ordnung.

2026-08-18 • via Nuitee
C
Caroline • solo_traveller • at
10
2026-08-17 • via Nuitee
G
Gabriele • solo_traveller • de
7
Ok
Pros:

Lage, Preis-Leistung

2026-08-17 • via Nuitee
K
Konopka • solo_traveller • de
5
Pros:

Mir hat am besten die Lage des Hotels gefallen. Sie ist perfekt, um die Stadt zu erkunden.

Cons:

Kein Personal vor Ort. Man kann niemanden etwas fragen. Nicht ersichtlich, dass es sich um ein Dachgeschosszimmer handelt, dementsprechend sehr heiss ohne Klimaanlage. Die Badezimmertür geht nicht zu.

2026-08-10 • via Nuitee
C
Chirag • solo_traveller • in
7
Okay for the cost.
Pros:

Self Checkin and Checkout and the location.

Cons:

Too small and initial staircase with big luggage is hastle.

2026-08-07 • via Nuitee
B
Bjørg • extended_group • dk
6
2026-08-05 • via Nuitee
C
Corinne • extended_group • ch
6
Pros:

L'emplacement est idéal.

Cons:

Le self cheek in ne fonctionnait pas, il a fallu parlementé longuement pour avoir une clé alors que le justificatif de payement était présent.

2026-08-05 • via Nuitee
R
Ricardo Perrini • solo_traveller • ch
6
Cons:

hatte wieder ein Problem beim Check-in vor Ort. Die Maschine hat sich aufgehängt und ich musste den Support anrufen.

2026-08-04 • via Nuitee
Z
Zaviridinova • couple • kg
9
На одну ночь все было хорошо, благодарю
Pros:

Местоположение очень удобное.

Cons:

Номер оказался довольно тесным, а окно выходило в очень узкое пространство между зданиями. Из-за этого было некомфортно и даже немного страшно оставлять окно открытым. Также были проблемы с розетками.

2026-07-24 • via Nuitee