HAKO HOTEL (MOUNT AUSTIN)

Hotels
7.4 (743 reviews)
NO.17-02,17-03,17-04, JALAN AUSTIN HEIGHT 8/3, TAMAN MOUNT AUSTIN, 81100 JOHOR BAHRU, JOHOR , Johor Bahru , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Shared lounge/TV area
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
Smoke alarms
See all facilities

Review Highlights

Pros:
Location
Service
Accessibility
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
5.65
Issues with cleanliness reported, including dust and unclean rooms.
Service
8.65
Overall staff performance was good; some minor issues were noted.
Location
9.65
Excellent location with convenient access to amenities and public places.
Room Quality
6.65
Room quality described as old and lacking soundproofing; issues with the toilet.
Amenities
7.65
Amenities available, but limited choices in breakfast and some cleanliness issues.
Value for Money
6.65
Guests expressed that the stay does not match the price paid.
Food and Beverage
6.65
Limited breakfast options and concerns regarding healthiness of food.
Overall Experience
7.65
Mixed sentiments overall; not entirely disappointing but with several drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:30

Property Description

Convenient Location
Modern Amenities
Friendly Services

Book your stay at HAKO HOTEL (MOUNT AUSTIN) for a seamless blend of comfort and convenience. Explore nearby attractions like Singapore Zoo and Night Safari while enjoying free WiFi throughout your stay. Unwind in our shared lounge or seek assistance from our 24-hour front desk. With easy access to shopping destinations like ION Orchard Mall and Orchard Gateway, your trip is sure to be memorable. Make the most of your visit with a stay at our hotel, located just a short distance from Senai International Airport.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 743 reviews
Cleanliness: 5.65
Service: 8.65
Location: 9.65
Room Quality: 6.65
Amenities: 7.65
Value for Money: 6.65
Food and Beverage: 6.65
Overall Experience: 7.65
J
Jessie • extended_group • sg
5
2026-02-22 • via Nuitee
C
Chan Seng • extended_group • my
1
Pros:

no parking poor facilities, toilet leaking

Cons:

improve parking & facilities

2026-02-13 • via Nuitee
B
Bahrian • extended_group • sg
8
2026-02-12 • via Nuitee
H
Hooi Jin • solo_traveller • sg
8
2026-02-11 • via Nuitee
H
Heng Chong • couple • sg
10
Cons:

员工

2026-01-29 • via Nuitee
R
Raymond • solo_traveller • sg
9
2026-01-24 • via Nuitee
G
GANESH • solo_traveller • my
10
2026-01-21 • via Nuitee
F
Ferdinand • extended_group • my
5
Pros:

The choice of breakfast is limited and not healthy

2026-01-20 • via Nuitee
F
Faliqah Alia • extended_group • my
10
very good
Pros:

it is close to alot of shops and the bed is so soft 💕💕💕

Cons:

none, love it

2026-01-19 • via Nuitee
T
Timothy William • family_with_children • sg
8
Awesome 👍 stay
Pros:

The shops n restaurants

Cons:

There was no facilities

2026-01-19 • via Nuitee
J
Jia Yi • couple • sg
7
Great price but you really get what you paid for.
Pros:

Great location in Mount Austin, was near tons of food options and activities. Hotel looks good, love the Japanese aesthetics and staff is friendly.

Cons:

The soundproofing system is poor, you can clearly hear the conversations of passer-bys. Am glad I couldn't hear my neighbours though. View also isn't that great. There also isn't a fridge and will also given only one access card.

2026-01-19 • via Nuitee
L
Lee Xia • solo_traveller • my
5
2026-01-19 • via Nuitee
T
Tang • couple • my
3
2026-01-19 • via Nuitee
T
THOMAS TIAN LIN • couple • sg
7
2026-01-19 • via Nuitee
X
Xinyi • extended_group • sg
9
Pros:

Room size
Free breakfast
Water provided

2026-01-18 • via Nuitee
M
Mohd Redzuan • extended_group • my
9
2026-01-09 • via Nuitee
M
Muhd • solo_traveller • my
10
2026-01-09 • via Nuitee
S
SURIA • couple • sg
7
2026-01-08 • via Nuitee
L
Lily • extended_group • sg
8
2026-01-08 • via Nuitee
C
Chua • extended_group • sg
9
2026-01-05 • via Nuitee