Holiday Inn Express & Suites Stevensville - Benton Harbor by IHG

Hotels
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Holiday Inn Express
7.6 (296 reviews)
5120 Red Arrow Highway , Stevensville , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Some guests found rooms clean and slept well
Good location / close to the lake
Accessible features (handicapped shower mentioned)
Pool enjoyment reported by some
Cons:
Multiple reports of unclean rooms, cigarette smell, dingy shower and sticky floors
Breakfast issues: limited selection, empty containers, bland or cold items, ran out of supplies
Pool/amenity operational problems: no towels, crowded pool, extra fees for gym/pool
Noisy hallways and door slamming affecting sleep
Room problems: missing TV remote, heat not working, uncomfortable or smaller beds after room switches
Occasional rude or slow check-in experiences / long waits for rooms

Categories

Cleanliness
6
Mixed but leaning negative: multiple guests reported unclean rooms, musty lobby, cigarette smell, dingy/shower stains and a sticky bathroom floor; a few guests did note clean rooms.
Service
9
Generally strong: many mentions of friendly, helpful front desk staff and attendants; isolated reports of rude reception and slow check-in, but overall staff was praised repeatedly.
Location
9
Positive mentions: location and closeness to the lake noted and considered a plus by guests.
Room Quality
7
Mixed: several guests slept well and liked the room overall, but others reported uncomfortable beds, missing TV remotes, heat not working and room switches that resulted in smaller beds.
Amenities
7
Average: pool and gym available but issues reported (crowded pool, no towels, extra fee for gym/pool); some positive usage (pool fun) but operational shortcomings noted.
Value for Money
7.6
Mixed perception: some felt amenities/food were lacking for the price (missing condiments, extra fees); others were satisfied — set to overall target given varied opinions.
Food and Beverage
6.5
Below average: frequent complaints about breakfast (limited selections, no meat/yogurt, bland eggs, dry/cold sausage, empty containers, ran out of plates and supplies); occasional positive mentions but overall weak.
Overall Experience
8.7
Overall mixed but generally positive service and location lifted many stays: multiple guests reported good sleeps and friendly staff despite notable cleanliness and breakfast issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Luxurious Rooms and Amenities
Enjoy air-conditioned rooms equipped with modern amenities such as a desk, flat-screen TV, and a private bathroom. Relax in comfort with plush bed linen and towels provided.

Complimentary Breakfast and Facilities
Start your day with a delicious buffet or American breakfast. Stay active at the gym or take a refreshing dip in the indoor pool. Benefit from free private parking during your stay.

Convenient Business Services and Location
Take advantage of the business center for any work needs. The hotel's reception can assist in exploring the area. Easy access to South Bend Regional Airport adds to the convenience.

Book your stay at Holiday Inn Express & Suites Stevensville - Benton Harbor for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 296 reviews
Cleanliness: 6
Service: 9
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.6
Food and Beverage: 6.5
Overall Experience: 8.7
R
Roberto • couple • it
8
2026-10-26 • via Nuitee
R
robert • couple • us
9
good.
Pros:

use of the handicapped shower. liked re-tracking seat.

Cons:

musty in lobby. many fans.

2026-10-21 • via Nuitee
L
Lyn • couple • us
1
2026-10-19 • via Nuitee
J
Jean marie • family_with_children • us
4
Pros:

Nice staff and clean facility

Cons:

Television was not working. It wasn't connected to the internet. The breakfast place ran out of paper plates.

2026-10-19 • via Nuitee
J
Jeff • solo_traveller • us
10
My stay was great. I slept well.
Pros:

Your place was clean and the staff was friendly.

Cons:

The breakfast didn't have as many selections as I'm used to. There wasn't any meat or yogurt. I would've liked oatmeal as well.

2026-10-08 • via Nuitee
T
Tracy • extended_group • us
8
Pros:

Clean, exceptionally friendly young lady that checked us in.

Cons:

The breakfast was disappointing. The eggs were bland. The sausage patties were both dry and cold and they didn’t even have ketchup for the potatoes. The pancakes were a nice option but no toppings were available other than syrup. It may sound silly but for the price, a few condiments with the breakfast would have made all the difference.

2026-10-07 • via Nuitee
4
49082 • extended_group • us
9
2026-09-17 • via Nuitee
T
Tonjia • couple • us
4
Disappointing
Pros:

I like holiday inn express as a whole

Cons:

I didn’t like that when I got there the room wasn’t clean. I had to be switched and had two smaller beds which was uncomfortable for me and my partner. Then the staff had to give us Febreeze Because the room smelled like cigarette smoke, and the heat wasn’t working properly. It was a very disappointing experience.

2026-09-16 • via Nuitee
O
Ozzie • solo_traveller • us
1
Worse Hotel We've ever stayed at
Cons:

We arrived at about 5:30 pm and found the hotel room was not ready yet. We waited until about 7. While we were waiting, we went to the bathroom and they did not have any toilet paper. Once we got our room, it was not very clean, the TV remote was missing, and the bed was uncomfortable. We went to the pool, it was packed, no towels anywhere, and a kid puked in there. We went back to our room immediately.

2026-09-08 • via Nuitee
M
Martina • couple • us
8
Pros:

The breakfast was not good, not enough quantity

Cons:

almost all the food containers were empty,

2026-09-08 • via Nuitee
B
Barb • couple • us
9
We would not hesitate to go back.
Pros:

Breakfast was good but we came in at the end so things were picked over.

Cons:

More attention to lightener available for coffee.

2026-09-05 • via Nuitee
L
Lynda • solo_traveller • us
10
Pros:

attendant at front desk very friendly and helpful. was a great clean room and i slept very well

2026-08-31 • via Nuitee
M
Michael • couple • us
10
Very clean and helpful and friendly staff!
Pros:

Clean!! Excellent staff…

Cons:

It was great!!

2026-08-30 • via Nuitee
K
KtheQT • solo_traveller • us
8
Great hotel, dingey shower
Pros:

I liked the friendly staff, the room overall, and the location.

Cons:

The bottom of the shower had dingey stains that made it look dirty. I was only staying overnight, so I didn't make a big deal about it, but if I had needed to shower, I might have wanted to change rooms.

2026-08-20 • via Nuitee
D
Dana • couple • us
1
Terrible
Pros:

Did

Cons:

Did not sleep until 3:00am. Everytime someone opened and closed their doors it slammed keeping us awake. You could hear everyone talking in the hallways. Above us it sounded like elephants walking. Will never stay here again. The bathroom floor was so sticky we put towels down.

2026-08-17 • via Nuitee
B
Barcus • solo_traveller • us
10
Overnight stay of fun with my grandchildren playing in the pool then relaxing for the night watching tv. Waking up to ha
Pros:

The location and closeness to the lake

2026-08-16 • via Nuitee
K
Karen • couple • us
7
2026-08-06 • via Nuitee
H
Heidi • family_with_children • us
5
I think they are a newer hotel. They did ok, the towel situation could have been better
Pros:

The breakfast was not bad. They had a good selection. I wish they would have had taller coffee cups and more yogurt

Cons:

I didn't like that I had to pay extra to use the gym and the pool. We had to ask to have towels to use the pool, and for the bathrooms every day.

2026-08-05 • via Nuitee
L
Lourissa • solo_traveller • us
7
2026-08-05 • via Nuitee
H
Heriberto • couple • us
10
Relaxed
Pros:

Clean beautiful

Cons:

Nothing

2026-08-02 • via Nuitee