Holiday Inn Express & Suites Stevensville - Benton Harbor by IHG

Hotels
Holiday Inn Express
7.9 (384 reviews)
5120 Red Arrow Highway , Stevensville , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Comfortable Rooms
Cons:
Inconsistent Service
Wi-Fi Issues
Breakfast Quality

Categories

Cleanliness
8.11
The facility was clean and rooms were well-maintained.
Service
7.58
Staff was friendly but inconsistently responsive, with some reports of delays.
Location
8.62
Nice area close to Lake Michigan.
Room Quality
8.07
Rooms were clean and comfortable, though mattress firmness was a concern.
Amenities
7.6
Good amenities but lacked a hot tub and had Wi-Fi issues.
Value for Money
8.06
Generally a good value for the price offered, despite some service issues.
Food and Beverage
7.11
Breakfast options were varied, but there were complaints about quality.
Overall Experience
8.08
Overall a pleasant stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:12

Property Description

Luxurious Rooms and Amenities
Enjoy air-conditioned rooms equipped with modern amenities such as a desk, flat-screen TV, and a private bathroom. Relax in comfort with plush bed linen and towels provided.

Complimentary Breakfast and Facilities
Start your day with a delicious buffet or American breakfast. Stay active at the gym or take a refreshing dip in the indoor pool. Benefit from free private parking during your stay.

Convenient Business Services and Location
Take advantage of the business center for any work needs. The hotel's reception can assist in exploring the area. Easy access to South Bend Regional Airport adds to the convenience.

Book your stay at Holiday Inn Express & Suites Stevensville - Benton Harbor for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 384 reviews
Cleanliness: 8.11
Service: 7.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.08
M
Martina couple us
8
Pros:

The breakfast was not good, not enough quantity

Cons:

almost all the food containers were empty,

2026-09-08 via Nuitee
O
Ozzie solo_traveller us
1
Worse Hotel We've ever stayed at
Cons:

We arrived at about 5:30 pm and found the hotel room was not ready yet. We waited until about 7. While we were waiting, we went to the bathroom and they did not have any toilet paper. Once we got our room, it was not very clean, the TV remote was missing, and the bed was uncomfortable. We went to the pool, it was packed, no towels anywhere, and a kid puked in there. We went back to our room immediately.

2026-09-08 via Nuitee
B
Barb couple us
9
We would not hesitate to go back.
Pros:

Breakfast was good but we came in at the end so things were picked over.

Cons:

More attention to lightener available for coffee.

2026-09-05 via Nuitee
L
Lynda solo_traveller us
10
Pros:

attendant at front desk very friendly and helpful. was a great clean room and i slept very well

2026-08-31 via Nuitee
M
Michael couple us
10
Very clean and helpful and friendly staff!
Pros:

Clean!! Excellent staff…

Cons:

It was great!!

2026-08-30 via Nuitee
K
KtheQT solo_traveller us
8
Great hotel, dingey shower
Pros:

I liked the friendly staff, the room overall, and the location.

Cons:

The bottom of the shower had dingey stains that made it look dirty. I was only staying overnight, so I didn't make a big deal about it, but if I had needed to shower, I might have wanted to change rooms.

2026-08-20 via Nuitee
D
Dana couple us
1
Terrible
Pros:

Did

Cons:

Did not sleep until 3:00am. Everytime someone opened and closed their doors it slammed keeping us awake. You could hear everyone talking in the hallways. Above us it sounded like elephants walking. Will never stay here again. The bathroom floor was so sticky we put towels down.

2026-08-17 via Nuitee
B
Barcus solo_traveller us
10
Overnight stay of fun with my grandchildren playing in the pool then relaxing for the night watching tv. Waking up to ha
Pros:

The location and closeness to the lake

2026-08-16 via Nuitee
K
Karen couple us
7
2026-08-06 via Nuitee
L
Lourissa solo_traveller us
7
2026-08-05 via Nuitee
H
Heidi family_with_children us
5
I think they are a newer hotel. They did ok, the towel situation could have been better
Pros:

The breakfast was not bad. They had a good selection. I wish they would have had taller coffee cups and more yogurt

Cons:

I didn't like that I had to pay extra to use the gym and the pool. We had to ask to have towels to use the pool, and for the bathrooms every day.

2026-08-05 via Nuitee
H
Heriberto couple us
10
Relaxed
Pros:

Clean beautiful

Cons:

Nothing

2026-08-02 via Nuitee
A
Amanda family_with_children us
5
2026-07-23 via Nuitee
I
Ingle solo_traveller us
1
Mala experiencia, no lo aconsejo
Pros:

Es bonito

Cons:

La atención, muy grosera la recepcionista, y fuera de eso la entrada estaba para las 3 pm, y nos dieron las 5:30 y aún no había habitaciones limpias, nos tuvieron mas de 2 horas esperando, eso fue muy irresponsable, dijeron que podíamos cancelar y eso hicimos y buscamos otro hotel mucho mejor.

2026-07-21 via Nuitee
M
Mary family_with_children us
10
Very nice place will
Pros:

It was a little picked over but for the most part good

Cons:

Wishing there was more options

2026-07-20 via Nuitee
J
Jolie solo_traveller us
8
Pros:

Mejiers is near by. 20 min from the beach. Great breakfast. Better rate than my usual hotel.

Cons:

No sanitizer wipes in the gym. I had to inform staff. The 15, 20, 25, and 30 lbs fingerless were missing.

2026-07-20 via Nuitee
C
Cook solo_traveller us
9
2026-06-27 via Nuitee
M
Mary solo_traveller us
8
Holiday Inn
Pros:

Location, breakfast was great. Staff were nice.

Cons:

Lack of communication with maid service. Elevator stopped working.

2026-06-26 via Nuitee
B
billings solo_traveller us
10
2026-06-18 via Nuitee
N
Nichols solo_traveller us
10
One night get away
Pros:

Everything about my stay was great! The staff were all very professional and friendly. The room was clean, and the pool area was, too. The breakfast was very good, and the coffee tasted like my own.

Cons:

I didn't like that I had to leave.

2026-06-17 via Nuitee