Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor breakfast quality
Cleanliness issues

Categories

Cleanliness
7.48
Some cleanliness issues mentioned, such as outdated facilities and difficulties with the bathroom.
Service
8.95
Generally positive feedback on staff being helpful and friendly.
Location
8.99
Multiple reviews praise the excellent location of the hotel.
Room Quality
7.94
Rooms noted for being spacious but with temperature control issues.
Amenities
6.97
Lack of basic amenities mentioned, such as no water or minibar.
Value for Money
8.43
Good value highlighted in various reviews, particularly concerning location and staff.
Food and Beverage
6.48
Concerns about the quality and variety of breakfast offered.
Overall Experience
7.95
Overall experience was mixed, with good aspects overshadowed by certain issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:45

Property Description

Luxurious Accommodations
Hotel Downtown offers comfortable and elegantly appointed rooms and suites with high-speed internet, soundproofed windows, and premium TV channels for a relaxing stay.

Gourmet Dining Experience
Enjoy a delicious buffet or a la carte breakfast at the restaurant, where guests receive a discount on the main menu. Indulge in a variety of dishes paired with Bulgarian and imported wines, perfect for any occasion from small parties to wedding receptions.

Exclusive Amenities
Relax at the lobby bar with a remarkable collection of single malt whiskies, cognacs, and cigars. Sip on exotic cocktails, drinks, and enjoy pastries in a cozy setting, creating a memorable experience during your stay.

Experience luxury and convenience at Hotel Downtown - TOP location in the heart of Sofia city. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs BGN 19.56 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 7 years old and over stay for BGN 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1128 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 6.97
Value for Money: 8.43
Food and Beverage: 6.48
Overall Experience: 7.95
V
Vladyslav • family_with_children • bg
9
2026-06-20 • via Nuitee
M
Marion • solo_traveller • de
9
Sehr schönes Hotel in toller Lage
Pros:

Es war ein sehr schönes und sauberes Zimmer
Die Angestellten waren freundlich
Das Frühstück war wirklich gut

Cons:

Schlechte Verdunkelung, der Virhang reichte nicht für Tür und Fenster

2026-06-20 • via Nuitee
A
Assem • couple • cz
10
Pros:

Everything was as I expected and friendly atmosphere. Staff, very helpful and nice to people. Breakfast was ok.
I would like to say thank you for one of the stuff Mr. Yuliam Zlatanovski. Very helpful and good welcoming.

Cons:

_

2026-06-15 • via Nuitee
C
Chavdar • family_with_children • bg
9
Бих посетил хотелът отново, прекрасна локация и обслужване.
Pros:

Топ локация, големи стаи, чистота, удобство, преветлив персонал.

Cons:

закуската беше оскъдна и еднообразна за хотел 4 -ри звезди

2026-06-14 • via Nuitee
I
Ivan • solo_traveller • bg
9
Pros:

Всичко беше добре

Cons:

Пише че рецепцията работи 24 часа но не е така , наложи се охраната да ме настанява и трябваше да гарантирам с пари в брой и лична карта след като бях платил предварително . Сутринта всичко беше наред

2026-06-13 • via Nuitee
V
Virginia • solo_traveller • it
5
Da migliorare molto in qualità
Pros:

Posizione, camera grande,

Cons:

Vecchia, tv non funzionante

2026-06-13 • via Nuitee
R
Rusev • solo_traveller • bg
8
2026-06-11 • via Nuitee
M
madalina • couple • ro
6
Pros:

great location, comfortable mattresses, large room, nice small balcony, unfortunately very low water pressure in the bathroom. we also had to pay cash. ok for a short stay (we were there for one night) not sure how things would turn out with the bathroom during a longer stay.

2026-06-10 • via Nuitee
M
Mariam • solo_traveller • cz
10
Pros:

Great location.
The hotel has carpets everywhere, which makes it feel warm and cozy.
The reception is open 24 hours, and the staff are helpful whenever you need something.
The room, furniture, and bathroom were all fine. Overall, I had a very good stay. Will stay again.

2026-06-09 • via Nuitee
T
Townsend • solo_traveller • gb
9
Happy to stay again.
Pros:

Breakfast

2026-06-08 • via Nuitee
Кристина • family_with_children • bg
8
2026-06-08 • via Nuitee
A
Anthony • solo_traveller • gb
10
2026-06-08 • via Nuitee
G
Giovanni • couple • it
3
Posizione buona, ma per il resto deludente. Non vale 4 stelle
Pros:

Posizione ok.

Cons:

Colazione troppo misera, reception poco accogliente ed empatica. Abbiamo chiesto un asciugacapelli dato che aveva piovuto ed eravamo inzuppati e quello in camera è come un giocattolo e non ci è stato dato. Siamo stati 3 giorni e uno di questi non ci è stata pulita la camera.

2026-06-06 • via Nuitee
G
Gergely • solo_traveller • hu
8
2026-06-06 • via Nuitee
A
Arlind • solo_traveller • al
1
Never come back
Pros:

Nothing everything terrible

Cons:

Everything terrible , never clean ,staff are cheaters

2026-06-05 • via Nuitee
E
Elias • solo_traveller • gr
6
Pros:

Spacious room well located hotel

Cons:

Carpet and toilet in need of renovation.

2026-06-05 • via Nuitee
S
Shenay • solo_traveller • bg
9
2026-06-05 • via Nuitee
C
cagdas • solo_traveller • tr
7
İyi öneririm
Pros:

Odam sessiz ve temizdi kahvaltı güzeldi. En önemlisi konumu gezilecek yerlere ve eğlence mekanlarına çok yakın olması

Cons:

Resepsiyonist bayan çok soğuktu galiba bulgarların genel özelliği bu yüzden hiç üzerinde durmadım

2026-06-02 • via Nuitee
P
Paolo Curcio Sommelier. • solo_traveller • it
8
Comoda per visitare Sofia
Pros:

Ottima stanza, molto grande con soggiorno comodo, letto maxi. Peccato per i cuscini. Il bagno minimal, con la vasca scomoda. Armadio capiente con cassaforte.

Cons:

I servizi di reception scarsi o inesistenti. Colazione scarsa per la tipologia di hotel.

2026-06-02 • via Nuitee
M
Margarita • couple • us
8
2026-06-01 • via Nuitee