ibis Chennai City Centre - An Accor Brand

Hotels
•
ibis
6.7 (1679 reviews)
690 Anna Salai, Mount Rd, Near US Conuslate, Thousand Lights , Chennai , in

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Breakfast quality
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
5.88
Several reviews highlight unclean rooms and poor housekeeping.
Service
6.85
Mixed reviews on service quality, with some noting rude staff.
Location
8.39
Many reviews positively mention the hotel's convenient location.
Room Quality
5.84
Numerous complaints about small, musty, or unclean rooms.
Amenities
6.37
Some amenities were lacking or not up to standard.
Value for Money
5.83
Guests comment that the hotel does not meet expectations for the price.
Food and Beverage
7.38
Food quality received positive remarks despite some service issues.
Overall Experience
7.05
General sentiment indicates a mix of experiences, leading to moderate satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:24

Property Description

Prime Location and Accessibility
Situated on Anna Salai Road, opposite the Metro Station, ibis Chennai City Centre offers easy access to key landmarks and the airport, making it a convenient choice for travelers.

Modern Amenities and Dining Options
Enjoy a well-equipped fitness center, a stylish lobby bar 'The Hub', and a 24-hour multi-cuisine restaurant 'Spice It' offering an extensive breakfast spread. The rooms are designed with free high-speed WiFi, LED TV, and tea/coffee facilities for a comfortable stay.

Near Major Attractions
Within a short distance from the US Consulate, Apollo Hospital, and popular shopping destinations like Spencers Plaza & Express Avenue Mall, the hotel is an ideal hub for guests looking to explore Chennai.

Book now to experience a seamless blend of comfort and convenience at ibis Chennai City Centre!

Important information:

Please note that the property provides free drop service to the US Consulate at fixed timings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.7
Based on 1679 reviews
Cleanliness: 5.88
Service: 6.85
Location: 8.39
Room Quality: 5.84
Amenities: 6.37
Value for Money: 5.83
Food and Beverage: 7.38
Overall Experience: 7.05
S
Swaroopsurya • family_with_children • in
5
Pros:

Location

Cons:

Bathroom cleanliness

2026-02-13 • via Nuitee
S
Subramanian • family_with_children • ae
2
Very Bad experience
Pros:

Its in a bad location with poor facilities and servicing

Cons:

Slowness and the way house keeping works including the room size

2026-02-13 • via Nuitee
M
MUKESH • solo_traveller • in
5
In terms of price charges, facilities are not provided and room service was very poor.
Pros:

Only location of property.

Cons:

No value for money paid. Room service was very poor and response time was very poor. Room was very small as compared to other properties in Chennai and not as per value charged. Most of the food was not hot and breads were not properly cooked. Bathroom was too small to move.

2026-02-13 • via Nuitee
L
Loris Andrea • solo_traveller • it
8
2026-02-12 • via Nuitee
A
Arjun • solo_traveller • in
9
2026-02-10 • via Nuitee
R
rahul • solo_traveller • in
5
2026-02-09 • via Nuitee
P
Prakash • family_with_children • in
8
Pros:

Location, value for money and reasonably good breakfast

Cons:

Lots of uncoordinated, at times incomprehensible communication creating confusion.

2026-02-08 • via Nuitee
S
Sainath • couple • in
9
2026-01-31 • via Nuitee
G
Gihan • solo_traveller • lk
6
2026-01-29 • via Nuitee
M
Mahesh • family_with_children • in
7
Cons:

Money was charged more than the services offered. It should not be more than 2700 per night.

2026-01-27 • via Nuitee
S
supreeth jain • family_with_children • in
6
2026-01-26 • via Nuitee
R
RAJIV • couple • in
8
Cons:

they charged me more that mentioned by the booking .com site

2026-01-26 • via Nuitee
N
Natarajan • couple • in
10
2026-01-25 • via Nuitee
S
sai • solo_traveller • in
1
Pros:

Location

Cons:

Room size is very small. Bathroom is like a capsule bathroom in the flights. Sheets are dirty with hair and there are bed bugs.

2026-01-25 • via Nuitee
A
Aibek • couple • kz
8
Pros:

都挺好

Cons:

就是潮湿 有潮气

2026-01-23 • via Nuitee
M
Mohammad Aatifullah • solo_traveller • in
5
2026-01-22 • via Nuitee
K
Kumar Gaurav • extended_group • in
5
Pros:

Location, Quick Check in and Out

Cons:

Size of the room, Quality of the utilities, Staff Behaviour (No soft Skills), Phones not working - despite multiple request to rectify it.

2026-01-22 • via Nuitee
Y
Yushmanthi • extended_group • lk
1
We would never consider ibis Chennai City Centre for our business trips.
Pros:

The breakfast

Cons:

The staff's attitude was terrible. Was not accepting USD in cash. Said the option is not available. But, it was very much permitted at ibis Kochin. There were multiple errors on invoices. Had added the paid bills (food) to the final invoice. Then when doing the correction the food bill had been deducted twice. But, we showed it and paid the contract amount. The way the customer requests were declined were pathetic. No courtesy at all. The English comprehension of staff was poor. Anjali was particularly rude.Learned Zenith is no more working with ibis Chennai. However, we were receiving emails from him and was asking to write to him on inquiries. But, to the date no one returned for those messages. One room had no towel; had to wait more than 30 mins to receive one. All the towels were yellowish. Had to go to the reception three times to receive an iron. The phone was not answered throughout.

2026-01-21 • via Nuitee
J
James • solo_traveller • in
8
2026-01-21 • via Nuitee
S
Sriram • family_with_children • in
10
2026-01-21 • via Nuitee