Hampton Inn & Suites Orangeville, On

damage deposit

All good

I’ve stayed at this property several times, and unfortunately, my most recent experience left me quite disappointed.

During my first stay, I wasn’t informed that the property uses well water, which has a noticeably salty taste. After drinking quite a bit of it, I experienced some stomach discomfort. I recognize that not everyone may have the same sensitivity, but when I raised the issue with management, they were understanding and kindly offered complimentary bottled water for future stays. I really appreciated that gesture and felt it was a reasonable accommodation.

When I checked in most recently, I explained this previous experience to the front desk attendant, Henry, and politely asked whether I could have two bottles of water for drinking. Unfortunately, his demeanor changed noticeably, and I found his response dismissive, rude and unprofessional. It was particularly disappointing because I was simply following the guidance previously provided by another manager.

For a property charging the rates it does, regardless of its star rating, I don’t think requesting two bottles of drinking water due to a previous issue should be met with that kind of attitude. It’s a relatively small gesture that can make a significant difference in a guest’s experience.

I don’t expect special treatment, but I do expect basic courtesy and consistency in customer service. I would also strongly encourage the property to be more transparent about its water source so guests can make informed decisions, particularly those who may be sensitive to the taste or mineral content.

I’ve returned to this property several times, but this interaction has certainly made me reconsider whether I’ll stay again. It’s unfortunate because this could have been handled with a little kindness and professionalism.

Le déjeuner La nourriture Pourrait être Plus chaude. Même si elle était bonne




C est le seul point à améliorer dans cette établissement

It met our needs

The chair in the room, very uncomfortable

N/A

This may sound dumb, but the bedsheets didn't fit the bed and I was struggling to keep them on the bed

There is not much not to like.

Was made aware there was a group discount for wedding party, tried to redeem after the fact and was not accommodated. I get this is on my behalf to do the diligence but to have to pay such a premium and not considered after the fact is very disappointing. Forget me using this service again.