BORÉNA Hotel Boutique

Hotels
6.8 (113 reviews)
Calle Quinta Avenida esquina con calle 40 , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Express check-in/check-out
Tour desk
Private check-in/check-out
Outdoor furniture
See all facilities

Review Highlights

Pros:
Location
New rooms
Kitchen and staff
Cons:
Cleanliness issues
Noise
Limited amenities

Categories

Cleanliness
4.69
Numerous complaints about dirty water, dirty walls, cockroaches, and lack of cleanliness.
Service
8.16
Mixed reviews on service with some positive mentions, but delays in reservation acknowledgment were noted.
Location
9.2
Multiple praises for the location being convenient and close to the beach.
Room Quality
5.65
Rooms were described as having issues, including entering rooms during the night and poor ventilation.
Amenities
5.68
Limited amenities available due to construction, with no pool or rooftop available.
Value for Money
6.64
Some guests felt overcharged for the condition of the hotel and missing amenities.
Food and Beverage
7.69
A comment about coffee availability but lacking filters indicates basic offerings.
Overall Experience
6.66
Overall, guests expressed dissatisfaction, particularly due to cleanliness and lack of promised amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:12

Property Description

Luxurious Accommodations
Experience 5-star comfort at SILVERSANDS Hotel Boutique - 5Th Ave, where each guest room is elegantly furnished with modern amenities including air conditioning, flat-screen TV, and free toiletries. Some rooms even boast balconies with stunning city views.

Relaxation and Recreation
Unwind by the outdoor swimming pool or take a stroll to the private beach area for a day of sun and sand. Enjoy the convenience of free WiFi throughout the property and make use of the concierge services to enhance your stay.

Convenient Location
Situated just steps away from Playa del Carmen Beach and close to the city centre, our hotel offers easy access to top attractions. With a tour desk on-site and a paid airport shuttle service, exploring the area is hassle-free. Book your stay now for a truly unforgettable experience at SILVERSANDS Hotel Boutique - 5Th Ave.

Important information:

Room cleaning will be carried out every two days without exception.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

Location

Guest Reviews

6.8
Based on 113 reviews
Cleanliness: 4.69
Service: 8.16
Location: 9.2
Room Quality: 5.65
Amenities: 5.68
Value for Money: 6.64
Food and Beverage: 7.69
Overall Experience: 6.66
Z
Zuly • family_with_children • mx
8
2026-03-02 • via Nuitee
K
KASBI • solo_traveller • ma
10
Pros:

BON EMPLACEMENT ET TRES BELLE CHAMBRE

Cons:

RIEN

2026-02-25 • via Nuitee
K
Karina • couple • ar
9
Vacaciones inolvidables
Pros:

La habitación muy cómoda y amplia, muy bien equipada con todos utensillos nuevos , cama muy cómoda y grande, las empleadas muy atentas y amables

Cons:

Tiene muchas escaleras

2026-01-30 • via Nuitee
D
Diana • couple • mx
8
Rico
Pros:

Lo mejor es la ubicación y la piscina en el rooftop

Cons:

No tiene recepción

2026-01-20 • via Nuitee
M
María Lizbeth • family_with_children • mx
5
Pros:

no tuve desayuno alguno, las casuelas que me prestaron estaban todas quemadas y sin teflon por lo cual no cocine nada

Cons:

que no habia entrada para playa mamitas

2026-01-19 • via Nuitee
S
Santiago • couple • mx
10
felicidad
Pros:

todo me agrado, excelente en todo

2026-01-19 • via Nuitee
B
BERNARDO FERNANDO • couple • mx
7
EXCELENTE
Pros:

MUY BUENA UBICACION Y TODO CERCA, UN LUGAR MUY BELLO PLAYA DEL CARMEN

Cons:

NO TENIAN REGISTRADA MI RESERVACION Y ME HICIERON ESPERAR COMO UNA HORA PARA RESOLVERLO

2026-01-19 • via Nuitee
M
Miriam • couple • mx
10
2026-01-18 • via Nuitee
D
David • couple • ca
1
Pros:

L’emplacement

Cons:

Tout était en rénovation pour le spa et rien n’avait été mentionné , plusieurs problématique pression d’eau bris électrique continuel.

2026-01-15 • via Nuitee
F
Fortino Vizcalla • couple • us
3
2026-01-15 • via Nuitee
M
Mac Aulay • family_with_children • ca
1
2026-01-13 • via Nuitee
S
Sebastian • family_with_children • gb
7
Pros:

Hotej jest usytuowany na 5th Avenue dobra lokalizacja blisko plaży, dużo sklepów i restauracji do okoła.

Cons:

Apartament ma 1 okno usytuowane od klatki schodowej, więc roleta musiała być cały czas opuszczona dla prywatności. Z tego powodu w apartamencie było ciemno. Dodatkowo jest blisko pubów więc jest głośno do późnych godzin. Na booking było napisane że mają dostęp do plaży ale nie napisali że za opłatą to są ukryte koszta. Głośna lodówka musieliśmy ja wyłączać na noc bo nie da się zasnąć.

2026-01-12 • via Nuitee
P
paul • family_with_children • mx
10
2026-01-05 • via Nuitee
A
Apestey • family_with_children • ar
6
Año Nuevo en Playa del Carmen
Pros:

Fue una habitación amplia.

Cons:

No tuve agua caliente , ruidos molestos de gente trabajando en el rooftop y me cobraron Tax que en mí Booking no existía.

2026-01-04 • via Nuitee
M
Miguel • family_with_children • mx
10
2025-12-30 • via Nuitee
P
Patrick • solo_traveller • ca
4
Aurait pu nous avertir pour les travaux en cours
Pros:

La chambre neuve

Cons:

Payer le plein prix et il y avait de la construction et renovation du matin aux soir pendant 2 semaines …. Pas de piscine …pas de roof top et énormément de bruit

2025-12-26 • via Nuitee
E
Eduardo • family_with_children • mx
10
Pros:

La ubicación y todos los extras que ponen en las habitaciones

Cons:

El agua caliente solo estaba tibia y no nos avisaron antes que no tenian disponible el Roof y la piscina

2025-12-22 • via Nuitee
L
López • family_with_children • mx
6
2025-11-27 • via Nuitee
R
Raul • couple • mx
7
2025-11-03 • via Nuitee
M
Mendoza • couple • ca
1
It’s a scam! They make sure to charge you first, the give you a key and you will never be seen or heard anymore.
Pros:

There is nothing to be liked about it

Cons:

The add in booking should be removed. This is not even a motel and they are using pictures from at least 10 years ago. Is not only dirty is totally insalubre. I am still waiting a reply from the property and from booking about my refund because we had to leave after the first night.

2025-10-31 • via Nuitee