Staybridge Suites Pigeon Forge - Smoky Mtns by IHG

Hotels
•
Staybridge Suites
9.1 (326 reviews)
385 Jake Thomas Road , Pigeon Forge , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Heated pool
Shallow end
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food quality
Cons:
Room Size
Amenities Issues

Categories

Cleanliness
9.23
Guests frequently compliment the cleanliness, noting it as a highlight of their stay.
Service
9.4
The staff is described as friendly and accommodating, providing excellent service.
Location
9.24
Guests appreciate the convenient location close to attractions.
Room Quality
8.89
Most rooms are noted as clean and comfortable, though some describe specific design limitations.
Amenities
8.52
Amenities are generally satisfactory, though there were some complaints regarding the ice availability.
Value for Money
8.98
Overall value reflects good amenities and services offered for the price, though not exceptional.
Food and Beverage
9.23
Breakfast options are frequently praised as great and diverse.
Overall Experience
9.3
The overall guest experience aligns well with high expectations, despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Convenient Location
Staybridge Suites Pigeon Forge - Smoky Mtns is located close to popular attractions like Dollywood and The Grand Majestic Theater.

Great Amenities
Enjoy a seasonal outdoor pool, fitness center, and terrace during your stay at this 3-star hotel.

Delicious Breakfast Options
Start your day right with a buffet offering continental or American breakfast choices.

To experience comfort and convenience near Pigeon Forge's top destinations, book your stay at Staybridge Suites Pigeon Forge - Smoky Mtns today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.1
Based on 326 reviews
Cleanliness: 9.23
Service: 9.4
Location: 9.24
Room Quality: 8.89
Amenities: 8.52
Value for Money: 8.98
Food and Beverage: 9.23
Overall Experience: 9.3
C
Charles • solo_traveller • us
10
Pros:

Its was close to everything

Cons:

Spacious rooms and a small kitchen was great

2026-01-26 • via Nuitee
A
Amanda • couple • us
9
We had a great stay, the room was very nice clean, breakfast was very good and the staff was very nice.
Pros:

The property was in a great location and very clean.

Cons:

The only negative thing that I would say is that the water in the shower didn’t get warm enough. It wasn’t cold but it was just warm.

2026-01-26 • via Nuitee
E
Elizabeth • extended_group • us
10
2026-01-20 • via Nuitee
D
Diego • family_with_children • us
10
Excellent!
Pros:

Breakfast is great! Fresh hot foods to start the day!

Cons:

The vacay was short.

2026-01-20 • via Nuitee
M
Matthew • family_with_children • us
10
It was great, we’ll return again.
Pros:

It was easy to find and also out of all the heavy traffic. Very peaceful and a great overlook of everything and also close to everything so that you could be anywhere you wanted quickly and easy.

Cons:

The pool could’ve been warmer. Not a real big concern though.

2026-01-19 • via Nuitee
D
David • family_with_children • us
10
2026-01-19 • via Nuitee
A
Ashley • family_with_children • us
10
2026-01-19 • via Nuitee
V
Vickie • extended_group • us
10
amazing view of the smokey mountains will stay again
2026-01-19 • via Nuitee
R
Rameja • family_with_children • us
6
2026-01-19 • via Nuitee
S
seth • couple • us
10
Pros:

the room at lay out was nice. i liked that the room was separated by a door from the living room and kitchen.

Cons:

N/A

2026-01-19 • via Nuitee
C
CARMEN • couple • us
10
Clean, comfortable and spacious. Free breakfast.
Pros:

Free breakfast was good. Friendly staff. Room was clean and comfortable.

Cons:

The pool is nice but small. Limited number of chaise lounge chairs if you want to lay out in the sun. Definitely family friendly if that’s what you prefer. Kids everywhere

2026-01-19 • via Nuitee
A
Amanda • couple • us
8
Will definitely stay here again.
Pros:

Very spacious rooms, very clean.

Cons:

The pool water seemed kinda dirty.

2026-01-19 • via Nuitee
L
Linda • family_with_children • us
10
Very clean and spacious suite, excellent location, and the quiet atmosphere make this a great choice
Pros:

There were lots of options for breakfast. The happy hour with snacks was excellent. I would absolutely stay here again.

Cons:

I was not unhappy with anything at Staybridge.

2026-01-19 • via Nuitee
D
Dustin • family_with_children • us
9
Great overall place to stay with a toddler
Pros:

Clean, friendly helpful staff, nice pool, family social hour was a nice unexpected treat

Cons:

Honestly no complaints

2026-01-19 • via Nuitee
J
Jerry • solo_traveller • us
10
Good Experience , beautiful Location and Hotel , Friendly Staff . P
Pros:

Loved the location. It was near Cal Ripken Park where our Grandsons have played Baseball. Easy access from main Road .

Cons:

What could have been much better for me if I had gotten a Balcony Room facing the Mountains and the Park AS I SPECIFICALLY ASKED WHEN I MADE THE RESERVATION AND A FOLLOW UP TO STAYBRIDGE!! Didn’t get it !! Asked upon checking and they told me they they didn’t have one available. All they had to do is switch me to a room like I had requested but they resisted .

2026-01-19 • via Nuitee
A
Anthony • family_with_children • us
10
Pros:

Breakfast was very good. Hot and fresh.

2026-01-19 • via Nuitee
H
Heather • family_with_children • us
10
2026-01-19 • via Nuitee
S
Sharon • family_with_children • us
10
Pros:

Very nice, clean, and the staff was great. Breakfast was good. Easy access to all the shops but away from all the noise. The pool is a bit small for the size of the hotel but the kids really enjoyed it.

2026-01-19 • via Nuitee
C
Crystal • solo_traveller • us
10
Pros:

Pulling onto the property was beautiful. It is off the busy strip but convenient to get to. When we arrived to check in, the staff was friendly. Upon entering the hallways, the elevator and our room, the smell was clean, like fresh linen and not "clean" like cleaner masking any smells. The bed was comfortable (although ours was a bit worn on one side), but overall, it was fine. Dove is the brand of toiletries used and provided in the bathroom (shampoo, conditioner, body wash, lotion, and hand soap). The free breakfast was great. There are so many options! It is served on the top floor, so eating up top, with the option to go outside on the balcony/terrace with the amazing view was a fun experience. They have the pool, gym, computer room with a printer, and a full laundry room with many washer/dryer sets all complimentary for guests!
It was well worth the price (which is comparable to some lower quality places I have seen), so we will definitely be back!

2026-01-19 • via Nuitee
B
Brian • couple • us
8
2026-01-18 • via Nuitee