Staybridge Suites Pigeon Forge - Smoky Mtns by IHG

Hotels
•
Staybridge Suites
9.1 (382 reviews)
385 Jake Thomas Road , Pigeon Forge , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Heated pool
Shallow end
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food quality
Cons:
Room Size
Amenities Issues

Categories

Cleanliness
9.23
Guests frequently compliment the cleanliness, noting it as a highlight of their stay.
Service
9.4
The staff is described as friendly and accommodating, providing excellent service.
Location
9.24
Guests appreciate the convenient location close to attractions.
Room Quality
8.89
Most rooms are noted as clean and comfortable, though some describe specific design limitations.
Amenities
8.52
Amenities are generally satisfactory, though there were some complaints regarding the ice availability.
Value for Money
8.98
Overall value reflects good amenities and services offered for the price, though not exceptional.
Food and Beverage
9.23
Breakfast options are frequently praised as great and diverse.
Overall Experience
9.3
The overall guest experience aligns well with high expectations, despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Convenient Location
Staybridge Suites Pigeon Forge - Smoky Mtns is located close to popular attractions like Dollywood and The Grand Majestic Theater.

Great Amenities
Enjoy a seasonal outdoor pool, fitness center, and terrace during your stay at this 3-star hotel.

Delicious Breakfast Options
Start your day right with a buffet offering continental or American breakfast choices.

To experience comfort and convenience near Pigeon Forge's top destinations, book your stay at Staybridge Suites Pigeon Forge - Smoky Mtns today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.1
Based on 382 reviews
Cleanliness: 9.23
Service: 9.4
Location: 9.24
Room Quality: 8.89
Amenities: 8.52
Value for Money: 8.98
Food and Beverage: 9.23
Overall Experience: 9.3
A
Amy • family_with_children • us
10
2026-05-27 • via Nuitee
S
Suzanne • couple • us
10
This is a very nice hotel and we enjoyed our stay.
Pros:

Our room was great and the breakfast was very nice.

2026-05-27 • via Nuitee
L
Lucinda L • solo_traveller • us
10
2026-05-26 • via Nuitee
A
Amy • couple • us
6
I wouldn’t stay here again. It was nice but the bed was hard as a rock. Do not stay on the 5th floor!
Pros:

Suite was nice to cook with. Enjoyed having a couch and balcony. It has a really nice balcony for the sad breakfast.

Cons:

Water in shower isn’t very hot at all. The bed was the most uncomfortable I’ve slept on. The floor would’ve been just as soft if not softer. The pool would be great for a hot summer day because it was ice cold! The breakfast wasn’t even what I’d call a breakfast. If you do stay do not stay on the 5th floor if you want to sleep past 7AM. The sad breakfast is served on the 6th floor with a nice balcony but it sounds like someone moving furniture.

2026-05-25 • via Nuitee
C
Crystal • couple • us
10
2026-05-24 • via Nuitee
C
Cobbs • solo_traveller • us
10
2026-05-22 • via Nuitee
A
Anita • couple • us
10
2026-05-20 • via Nuitee
וידהורן • couple • il
10
2026-05-19 • via Nuitee
P
Pace • solo_traveller • us
10
2026-05-16 • via Nuitee
G
Gray • solo_traveller • us
10
Pros:

breakfast and service was great very cleanspace

Cons:

pool could have been warmer

2026-05-16 • via Nuitee
S
Samuel • family_with_children • us
10
2026-05-16 • via Nuitee
A
Amanda • solo_traveller • us
10
Amazing place to stay!
Pros:

This hotel is amazing. I absolutely love this hotel! They were very accommodating and professional.

Cons:

I loved everything about this hotel!

2026-05-15 • via Nuitee
S
Sten • solo_traveller • ee
8
2026-05-14 • via Nuitee
H
Hand • couple • us
10
The facilities were very clean, and the decor was elegant we loved the entire property!
Pros:

I loved everything about the room except the ice maker, I know it takes time for ice to freeze so we went out and got ice. I think the facility should have ice ready for you when you arrive from your travels.

Cons:

I didn't like the fact that the counter clerk stated & said it would take about thirty minutes for the ice machine to make ice. She said push the button in the freezer it should turn green and it did. But it took three hours and made very little ice. We purchased ice!

2026-05-13 • via Nuitee
F
Fran • solo_traveller • us
10
Pros:

Great location, very quiet

Cons:

Breakfast could have been better but it was as described

2026-05-10 • via Nuitee
R
Robert • family_with_children • us
8
2026-05-09 • via Nuitee
A
Abigail • couple • us
10
2026-05-06 • via Nuitee
K
Kelly • family_with_children • us
9
Wonderful place, wonderful facility. Loved everything and will be back!
Pros:

Wonderful! Loved it being up on the rooftop with the view of the mountains.

Cons:

Door lock from pool area was broken so you had to walk around the building to get back in.

2026-05-05 • via Nuitee
J
Jorie • extended_group • us
10
Pros:

Location

Cons:

Wanted breakfast til 10 and 12noon checkout

2026-04-29 • via Nuitee
M
Mario • solo_traveller • us
10
Pros:

I like the location the breakfast, and the staff because they was cordius and professional

Cons:

Nothing

2026-04-28 • via Nuitee