Staybridge Suites Pigeon Forge - Smoky Mtns by IHG

Hotels
•
Staybridge Suites
8.8 (336 reviews)
385 Jake Thomas Road , Pigeon Forge , US

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast and variety
In-room kitchens/kitchenettes
Spacious suites with separate living areas
Balcony/terrace
Quiet and convenient location near main roads/events
Cons:
AC not cooling properly / temperature control issues
Inconsistent breakfast service (late, cold, or missing)
Balcony/mountain view not as advertised and higher-floor restrictions
Occasional cleanliness/safety issues reported
Maintenance issues (shower door, door locks)
Missing supplies in public restrooms (sanitizer/soap)
No recycling bins; some requested amenities unavailable (fire pit)

Categories

Cleanliness
9.4
Generally praised as very clean in multiple reviews ("very clean", "clean room"), though one guest reported a notably dirty stay.
Service
9.4
Staff frequently described as friendly and helpful (front desk friendliness, customer service, staff very friendly); a few reports of unresponsive or rude staff in isolated cases.
Location
9.4
Multiple guests cited a good, quiet and convenient location (close to main road/events, quick access despite being slightly outside the center).
Room Quality
7.5
Mixed feedback: many liked the suites, kitchens and terraces, but several guests reported issues with AC, blocked balcony views, shower door not closing, and an undersized sofa bed.
Amenities
9
Amenities such as kitchenettes, terraces and breakfast options were appreciated; some negatives noted (empty sanitizer dispensers, no soap in public restrooms, no recycling bins, fire pit not available).
Value for Money
8
Mixed. Many guests were satisfied and would return, but some felt they did not receive what they paid for (paid for mountain-view/balcony but got obstructed view or lower floor reserved for members).
Food and Beverage
8.3
Breakfast commonly praised for taste and options, but several reports of issues (late start, cold/overcooked food, some days without breakfast for some guests).
Overall Experience
9.4
Overall positive with many guests calling it an excellent stay and intending to return; however, significant negative incidents (safety/lock issues, lack of compensation, dirty stay for at least one guest) affected some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Convenient Location
Staybridge Suites Pigeon Forge - Smoky Mtns is located close to popular attractions like Dollywood and The Grand Majestic Theater.

Great Amenities
Enjoy a seasonal outdoor pool, fitness center, and terrace during your stay at this 3-star hotel.

Delicious Breakfast Options
Start your day right with a buffet offering continental or American breakfast choices.

To experience comfort and convenience near Pigeon Forge's top destinations, book your stay at Staybridge Suites Pigeon Forge - Smoky Mtns today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 336 reviews
Cleanliness: 9.4
Service: 9.4
Location: 9.4
Room Quality: 7.5
Amenities: 9
Value for Money: 8
Food and Beverage: 8.3
Overall Experience: 9.4
R
Rachel • family_with_children • us
10
Location, comfort, staff was AMAZING!
Pros:

The location was the best, 5-10 minutes from everything we wanted (Dollywood, The Island, Food, Chick-fil-a). The staff was so kind and helpful. The room was perfect for our family. I really liked they had portable cribs and not pack n plays. I will definitely be back.

Cons:

Can’t think of a single thing I didn’t like.

2026-11-07 • via Nuitee
S
sathishkumar • family_with_children • us
8
good
Pros:

room was good n clean as expected

Cons:

they're was a bug when we were at cafe...that was made us kids scary n cleaness doubt arises there

2026-11-06 • via Nuitee
R
Rhonda • couple • us
8
it was great
2026-11-05 • via Nuitee
Z
Zach • couple • us
3
Cheap hotel that stinks and charges you hidden fees upon departure
Cons:

Rooms smelled horrible. Didn’t feel comfortable sleeping there because of the cleanliness. Left hotel early because of this reason

2026-11-03 • via Nuitee
N
Nick • family_with_children • us
6
Pros:

Balcony

Cons:

Beds are hard

2026-11-02 • via Nuitee
R
Robert Hinton • couple • us
10
2026-10-31 • via Nuitee
B
Bronson • solo_traveller • us
10
Very nice place will stay there again when traveling back !!!
Pros:

The room was great I had a king suite and it was very nice !! Kitchen was great well stocked with what you needed and the other rooms were great as well !!

2026-10-31 • via Nuitee
M
Michael • couple • us
10
2026-10-27 • via Nuitee
E
Earl • couple • us
10
2026-10-27 • via Nuitee
L
Lisa • couple • us
8
2026-10-24 • via Nuitee
R
Ronald • couple • us
9
Pros:

We would stay here again, great hotel

2026-10-22 • via Nuitee
K
Kierstin Kaye • family_with_children • us
5
To be fair, the location is good. The bad side is the AC not working well.
Pros:

I like that the room has kitchen and sink were you can wash your babies bottle.It also has a balcony. The breakfast is delicious.

Cons:

The AC is not working well. We kept on adjusting the temperature setting. It is so hot in the middle of the night. The AC once it is cold it turn off.

2026-10-20 • via Nuitee
C
Crystal • couple • us
7
Pros:

The breakfast was great! Liked the options available.

Cons:

The sanitizer dispensers were empty and no soap in public restrooms.

2026-10-19 • via Nuitee
M
Monica • family_with_children • us
10
Amazing!!
Pros:

The breakfast was so good.

Cons:

I wish they had the fire pit going at night

2026-10-19 • via Nuitee
J
Jazlin • couple • us
10
2026-10-18 • via Nuitee
A
Ali • family_with_children • us
8
2026-10-13 • via Nuitee
L
Larry • solo_traveller • us
10
2026-10-13 • via Nuitee
D
Dagoberto • solo_traveller • us
8
2026-10-12 • via Nuitee
G
Gerardus • solo_traveller • il
8
Pros:

We liked the idea that it was a suite-seperate living room, that you could stay up late without bothering the people that want to go to sleep. Also nice terrace.
Clean room, good location a bit outside of the center but get everywhere quick(close to main road)

Cons:

Nothing

2026-10-12 • via Nuitee
L
Lachoppa • solo_traveller • us
10
2026-10-11 • via Nuitee