True Go Hotel - Shanghai Jing'an Temple Nanjing West Road

Hotels
8.8 (90 reviews)
No. 123 Nanyang Road , Shanghai , cn

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern amenities
Cons:
Cleanliness issues
Noise concerns
Limited food options

Categories

Cleanliness
7.95
Some reviews indicated issues with cleanliness and unpleasant smells.
Service
9.45
Staff were noted as friendly and helpful, though there were some concerns about the lack of information at check-in.
Location
9.45
Many reviews highlighted the convenience and attractiveness of the hotel location.
Room Quality
8.45
Rooms were generally noted to be modern and comfortable, though some had minor issues.
Amenities
8.95
Complimentary drinks and amenities received positive feedback.
Value for Money
8.45
Some reviews mentioned that the hotel did not meet expectations for value.
Food and Beverage
8.45
Limited positive feedback on food options; mentioned as more like a hostel.
Overall Experience
9.25
Overall stay experience was positive despite a few specific critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 20:06

Property Description

Prime Location in Shanghai
Experience convenience and comfort at True Go Hotel, located in the heart of Shanghai near popular attractions like Jing'an Temple and People's Square.

Modern Amenities
Enjoy the modern amenities provided in our air-conditioned rooms, including free WiFi, a fitness centre, and a garden for relaxation.

Exceptional Service
Our 24-hour front desk and room service ensure that all your needs are met promptly and efficiently during your stay with us.

Book now and make True Go Hotel - Shanghai Jing'an Temple Nanjing West Road your home away from home in Shanghai.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 90 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 8.45
Overall Experience: 9.25
M
Max • couple • de
8
Kleines Cityhotel in einer guten Lage
Pros:

Wir verbrachten die letzte Nacht vor dem Abflug in dieser Unterkunft. Die Lage ist an sich völlig in Ordnung, Restaurants kann man erlaufen und den Rest organisiert man mit U-Bahn oder Uber. Das Zimmer war etwas klein, aber für wenige Nächte absolut ausreichend. Bitte schaut vorab, wo das Hotel liegt, es ist sehr leicht zu übersehen! Es liegt in einem Innenhof nach der Schranke.

Cons:

Es war alles wirklich okay. Uns hätte sehr geholfen, wenn man an der Rezeption etwas englisch sprechen würde. Aber dank Übersetzter war die Kommunikation trotzdem gegeben.

2026-06-10 • via Nuitee
J
jose nicolas • couple • co
7
2026-06-07 • via Nuitee
D
Danica Widarta • solo_traveller • nl
7
Great, but can be improved.
Pros:

Located in the nice area with close proximity with prominent shopping locations in Jing'an. Price was decent.

Cons:

Overall, my stay was okay, but there were a few things that could be improved.

First, the staff did not speak much English. Although they used a translation tool, communication was still not very smooth or convenient.

Second, the room was not very soundproof. In the morning, I could clearly hear noise from nearby rooms, including repeated throat-clearing sounds from someone (I am not sure if it was the guest or the staff), which was quite unpleasant.

Third, the location is in a good area, but the hotel is roughly between two metro stations. This means you need to walk a bit to reach either station, which may not be ideal if you have luggage or prefer easier access to public transport.

2026-06-01 • via Nuitee
S
Sara • couple • es
10
Pros:

Excelente localización, la villa era muy cómoda y el trato del personal inmejorable! Nos sentimos como en casa :)

2026-05-20 • via Nuitee
J
John • solo_traveller • au
9
Great stay in one of the best parts of Shanghai
Pros:

Fantastic location, large comfortable rooms for solo travellers and great bathrooms - when we saw how good the hotel was, we decided to stay longer in Shanghai and they let us keep the same rooms. Also there's a couple of beautiful cats who live at the hotel. 😻

Cons:

Some loud noise from neighbouring rooms and the drains got a bit smelly when it was raining.

2026-05-11 • via Nuitee
E
Emre • solo_traveller • us
5
Great rooms but beware the DND fee & the staff
Pros:

Hotel, location and the rooms are just great. Latest technology. I got Superior Double and my room was amazing. Also its view was great. One of the best rooms I stayed recently.

Cons:

DND fee & the staff...

1 - DND Fee: When you pay with card, it asks you to pay either in USD (or your home currency) or in CNY. As you know, if you click on home currency, they charge you %5 extra. So I'd always choose the local currency. But their machine chooses USD automatically in 5 seconds. So it cost me %5 more just because the settings of their machine.

2- The Staff: When I explained them the situation, showed them the charge on credit card, and asked for their help, they were pretty 'annoyed' with me. Even though there was no single customer waiting. They just wanted to be 'done'. They claimed that it is my bank's fault. Once they refunded, and charged me again, I chose the CNY. And they were surprised to see that the charge was lower this time! I asked them if I can report this, so they can change it for the future guests, they pretty much did nothing. I told them that I should report this to their manager or I'll write it on Booking.com, guess what, they preferred that I write it on Booking.com.
(Also all these are happening on Google Translate since no one speaks English)

2026-05-08 • via Nuitee
K
Kevin • couple • us
10
2026-05-06 • via Nuitee
G
Garret • family_with_children • ie
5
2026-05-03 • via Nuitee
C
Christian • solo_traveller • de
8
2026-04-28 • via Nuitee
R
Roman • couple • ru
9
Pros:

Есть бесплатный кофе. Близко к выставочному центру. Вокруг есть много кафешек.

Cons:

Очень маленький номер. Завтрака нет.

2026-04-27 • via Nuitee
G
Georg19851986 • couple • gr
4
Pros:

The location

Cons:

The room was very small.

2026-03-28 • via Nuitee
V
Vu Hao • solo_traveller • de
7
2026-03-23 • via Nuitee
M
mariantonietta • extended_group • it
8
Pros:

Posizione eccellente
Staff gentilissimo
Caffè tè acqua e bevande gratis

Cons:

Una sera abbiamo trovato uno scarafaggio in stanza
Le stanze dovrebbero essere pulite meglio
Intorno ai letti sempre tanta polvere

2026-03-08 • via Nuitee
F
Francesco • couple • it
10
Pros:

Posizione.

Cons:

Da migliorare la pulizia.

2026-01-30 • via Nuitee
Z
Zhi Kang • couple • sg
10
2026-01-26 • via Nuitee
W
WEI HSUEN • solo_traveller • tw
10
2026-01-16 • via Nuitee
A
Adlan • solo_traveller • fr
9
Pros:

Very well located in the amazing location of Jing' An, next to multiple amazing restaurants and coffee shop! Staff were helpful and the cats very cute.

Cons:

The room was a little bit tight, but as I am very tall and traveling with big luggages it was a bit complicated. But if you're traveling light it shouldn't be of any issues!

2026-01-16 • via Nuitee
H
Haiko • couple • de
10
2026-01-12 • via Nuitee
N
Nataša • couple • rs
9
Pros:

Fantastic location, clean and friendly staff

Cons:

Although we booked superior room it was too small.

2026-01-08 • via Nuitee
N
Nenad • solo_traveller • rs
6
2026-01-03 • via Nuitee