Holiday Inn Express & Suites Hayward - Castro Valley by IHG

Hotels
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Holiday Inn Express
7.7 (180 reviews)
25640 Mission Boulevard , Hayward , us

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Paid
Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Lift / Elevator
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Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Comfortable beds
Cons:
Long check-in wait times
Limited breakfast options
Issues with elevator access
No hot water reported

Categories

Cleanliness
7.08
The hotel is clean, but some guests experienced tight elevator areas which suggest a need for improvement.
Service
8.35
Overall service was positive, though there were negative experiences related to check-in delays and specific instances concerning guest treatment.
Location
8.39
The hotel is conveniently located near restaurants and attractions.
Room Quality
8.34
Rooms were generally reported as nice and comfortable.
Amenities
7.37
Some amenities were not adequately stocked, like breakfast supplies; however, the facilities were generally up to standard.
Value for Money
7.33
Guests felt the value was good considering the price, despite a few shortcomings.
Food and Beverage
6.38
Breakfast choices were limited and supplies ran out; this negatively impacted guest satisfaction.
Overall Experience
8.35
Guests had a generally favorable overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:23

Property Description

Convenient Location
Ideally located near popular attractions such as Henry J Kaiser Convention Center and Lake Merritt.

Comfortable Rooms
Air-conditioned rooms with modern amenities like a flat-screen TV and a private bathroom.

Relaxing Amenities
Enjoy access to an indoor pool, fitness centre, and hot tub during your stay.

To book your stay at Holiday Inn Express & Suites Hayward - Castro Valley for a convenient and comfortable experience, visit our website now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 180 reviews
Cleanliness: 7.08
Service: 8.35
Location: 8.39
Room Quality: 8.34
Amenities: 7.37
Value for Money: 7.33
Food and Beverage: 6.38
Overall Experience: 8.35
Y
Yuh-Huey • family_with_children • tw
10
寬敞舒適、早餐佳、設備量好。
Pros:

房間寬敞、床鋪舒適，相當安靜。員工素質高，服務熱忱。考量環保等因素，客房內全無茶水用具，但1F大廳全天候熱水、熱茶、熱咖啡供應，很便利。早餐有熱的炒蛋或煎蛋起司、火腿或培根、馬鈴薯丁、鬆餅和拌汁，還有新鮮水果，各式果汁、鮮奶、優格，相當豐盛。自助洗衣烘衣也蠻有幫助的，整體而言，住得很好很愉快！

Cons:

浴室浴簾較短，每次洗澡都會流得滿地是水，希望浴簾能略微增長！

2026-08-27 • via Nuitee
U
Uwe • family_with_children • de
5
Sauber, freundlich aber man muss aufpassen.
Cons:

Das Hotel macht einen sauberen ordentlichen Eindruck. Vielleich waren wir ein Einzellfall. Aber unser Zimmer wurde erst nach drei Tagen gereinigt. Das auch erst nachdem wir uns beschwert haben, wir wurden darauf hingewiesen, daß man bescheid sagen muss, wenn das Zimmer gereinigt werden soll, kannte ich so noch nicht. Von unserem Visakonnto wurden ca 250 Euro in in mehreren Teilbeträgen abgebucht. Diese wurden erst nach zweimaliger Beschwerde zurück gebucht.

2026-08-22 • via Nuitee
C
Cheryl • couple • us
1
Never will go back-there again
Pros:

Rude unhelpful people Fo the manager cancelled our room she was prejudiced and would not accept AAA card and told us to leave

2026-08-21 • via Nuitee
A
Ashley • family_with_children • us
10
2026-08-16 • via Nuitee
L
Lina • couple • us
8
Pros:

Quiet hotel. Mainly people who travel for work stay here

2026-08-13 • via Nuitee
S
Sergio • extended_group • us
7
Overall okay
Pros:

The location.

Cons:

They charged us twice for the holding fees.

2026-08-13 • via Nuitee
R
Reyes • family_with_children • us
10
2026-08-09 • via Nuitee
V
Vivianne • solo_traveller • us
8
2026-08-07 • via Nuitee
A
Angel • couple • us
10
2026-08-02 • via Nuitee
J
Jovana • extended_group • us
10
2026-07-22 • via Nuitee
B
Belinda • couple • us
10
Very nice hotel. Would gladly stay again.
Pros:

Every staff member from housekeeping to the breakfast staff to the desk staff were friendly and always helpful

2026-07-17 • via Nuitee
S
Shelly • solo_traveller • us
10
Pros:

Extremely friendly staff, the pool and gym

2026-07-17 • via Nuitee
R
R • solo_traveller • us
10
2026-07-03 • via Nuitee
C
Chong • family_with_children • us
9
2026-07-02 • via Nuitee
L
Lina • solo_traveller • us
8
Pros:

Pretty clean and comfortable bed and the breakfast bar has a good variety

Cons:

The windows are not sound proof! I turn on the fan to block the noise from outside on the street. It was 9:30am when a female housekeeper knocked the door only once, by the time I was half way to answer, she opened the door. Her excuse was, that the "not ready" sign was not posted on the door handle. I felt very uncomfortable because regardless of the sign not being in place, there was still 1hr 30mnts to check out. 😕

2026-06-30 • via Nuitee
E
Eric • family_with_children • us
10
2026-06-28 • via Nuitee
E
Elaine • solo_traveller • us
10
2026-06-26 • via Nuitee
D
Danessa • couple • us
10
2026-06-24 • via Nuitee
R
Raul g • couple • us
10
2026-06-23 • via Nuitee
M
Mikayla • family_with_children • us
10
2026-06-18 • via Nuitee