Kempinski Hotel Shenzhen - 24 Hours Stay Privilege, Subject to Hotel Inventory

Hotels
•
Kempinski
8.4 (212 reviews)
Hai De San Dao, Hou Hai Bin Road (near Coastal City Shopping Mall) , Shenzhen , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Inconsistent cleanliness
Aging facilities

Categories

Cleanliness
7.6
Mixed reviews regarding cleanliness noted in some feedback about tidiness during breakfast service.
Service
8.9
General feedback indicated friendly staff, but some critiques of service quality in specific instances.
Location
9.1
The location was praised as very convenient and great, with easy access to transportation and shopping.
Room Quality
8.1
While some rooms were appreciated, issues with aging infrastructure were mentioned.
Amenities
8.5
Great amenities including a pool and breakfast offerings were highlighted positively.
Value for Money
8.3
Good value given the location and amenities, though some mentioned the hotel needs upgrades.
Food and Beverage
8.1
Breakfast received positive remarks, though comments about the variety of options were mixed.
Overall Experience
8.6
Mixed experiences overall; some enjoyed their stay while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:30

Property Description

Luxurious Accommodations with Stunning Views
Experience the breathtaking ocean or city views from the luxurious rooms at Kempinski Hotel Shenzhen. Each room is equipped with a 50-inch flat-screen TV, coffee, tea, and welcome fruit, ensuring a comfortable stay.

Relaxation and Indulgence
Unwind and pamper yourself with a rejuvenating massage or a soothing sauna session at the hotel's spa facilities. Take advantage of the luggage storage service to make your stay even more convenient.

Culinary Delights and Entertainment
Indulge in a variety of dining options at Kempinski Hotel Shenzhen. From international cuisine at Seasons Restaurant to authentic Chinese dishes at Hai Tao Restaurant, there is something to satisfy every palate. End your day with cocktails and live music at The Lounge, or opt for 24-hour room service for a cozy night in.

Book your stay at Kempinski Hotel Shenzhen for a luxurious and unforgettable experience.

Important information:

Please note that children from 0-1 years old can enjoy free breakfast.

Please be noted that when guests book the 2 minimal or 3 minimal night promotion rate, and if the stay period needs be shortened, the room night price will be count as standard rate.

In order to provide an even better stay experience, from today until February 29, 2024, guests can enjoy 24-hour stay privilege:
Check in from 06:00 to 14:00 can enjoy free late check out until 14:00 upon departure which can enjoy more than 24 hours of stay.
Check in from 14:00 until 21:00 can enjoy free late check out service at same time of arrival day at departure day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for CNY 230 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 212 reviews
Cleanliness: 7.6
Service: 8.9
Location: 9.1
Room Quality: 8.1
Amenities: 8.5
Value for Money: 8.3
Food and Beverage: 8.1
Overall Experience: 8.6
T
Traveller • family_with_children • il
8
Pros:

comfortable and good location

Cons:

room service stops at 10pm.

2026-02-13 • via Nuitee
Z
Zafar • solo_traveller • uz
10
2026-01-22 • via Nuitee
V
Victoria • extended_group • my
8
2026-01-21 • via Nuitee
T
Tim • couple • us
8
Unpleasant experience with the stay
Pros:

Clean

Cons:

Staffs need to have more training in servicing customers and create better customer experience for the stay. I stayed there for 3 days, and did not see a smile on their faces at all. It really created an unpleasant experience for me .

2026-01-19 • via Nuitee
L
Lydia • solo_traveller • hu
10
Pros:

员工态度非常友好，愿意帮忙。

2026-01-19 • via Nuitee
D
Devita • extended_group • kr
8
2026-01-19 • via Nuitee
Y
Yuk Hing Irene • couple • hk
9
2026-01-19 • via Nuitee
J
Joy • family_with_children • za
10
2026-01-17 • via Nuitee
P
peter • couple • tw
9
2026-01-16 • via Nuitee
I
Ida • extended_group • sg
8
2026-01-12 • via Nuitee
R
Rydbäck • extended_group • se
7
2026-01-12 • via Nuitee
C
CHUN • couple • us
7
2026-01-11 • via Nuitee
Y
Ying Kit • couple • hk
6
2026-01-08 • via Nuitee
V
Vivienne • couple • cn
8
2026-01-07 • via Nuitee
F
Fletcher • solo_traveller • it
10
2026-01-05 • via Nuitee
P
Pui Yue Jenny • couple • hk
9
2026-01-01 • via Nuitee
A
Allison • couple • cn
10
Excellent.
2025-12-30 • via Nuitee
I
Inga • couple • ch
10
I could really enjoy
Pros:

Angestellte wirklich top ! Zimmer wunderschön, Location excellent.

Cons:

Frühstück könnten besser sein…..

2025-12-26 • via Nuitee
L
Luen Hing • family_with_children • hk
8
2025-12-26 • via Nuitee
H
Hussain • couple • sa
8
2025-12-20 • via Nuitee