One-Stop Residence & Hotel

Hotels
7 (782 reviews)
Level 1, Main Lobby, Kompleks Metro Pudu, Jalan Metro Pudu 2, Fraser Business Park , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Strategic location
Abundant food options
Cons:
Cockroaches
Poor check-in service

Categories

Cleanliness
5.75
Room was clean, but overall cleanliness affected by the presence of cockroaches.
Service
6.25
Service was poor during check-in, but generally standard quality expected at this hotel tier.
Location
8.25
Strategic location close to MRT and shops, which made it very convenient.
Room Quality
6.75
Room was clean and cozy, but felt a bit old and had some issues with soundproofing.
Amenities
6.75
Basic amenities available, but could be improved with better facilities.
Value for Money
7.75
Good value for the price, especially with ample food options and entertainment.
Food and Beverage
7.75
Abundant food options available that cater to various budgets.
Overall Experience
6.75
Overall decent experience, but room for improvement in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:59

Property Description

Prime Location in Kuala Lumpur's Golden Triangle
Fully Furnished Service Apartments and Studio Units
State-of-the-Art Facilities Including Fitness Centre, Tennis Court, and Upgraded Swimming Pool

To experience the ultimate in comfort and convenience, book your stay at One-Stop Residence & Hotel today.

Important information:

1) Tourist Tax: Effective 1st January 2023, a tourist tax of RM 10 per room per night applies to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or permanent resident MY PR Card are exempt.

2) Credit Card Policy: The name on the credit card used for booking must match the name of the guest staying at the property. For third-party bookings, an authorization form, along with a copy of the cardholder's ID and credit card, is required.

3) Car Parking: On-site parking is available, subject to additional charges.
Identification & Requests: Guests must present a valid photo ID and credit card at check-in. Special requests are subject to availability and may incur additional charges.

4) Parties: This property does not accommodate bachelor(ette), hen, stag, or similar parties.

5) Damage Deposit: A refundable cash damage deposit of MYR 100 to MYR 200 (depending on room type) is required upon arrival. The deposit will be reimbursed in full upon check-out, subject to a room inspection.

6) Front Office Hours: The front office operates on a limited schedule. Please contact the property for specific details.

7) Arrival Time: Guests are requested to inform the property of their expected arrival time in advance. Please contact the property directly with the details provided in your confirmation.

8) Quiet Hours: Quiet hours are enforced between 11:00 PM and 8:00 AM.
Age Requirement: Guests under the age of 18 can only check in with a parent or legal guardian.

9) COVID-19 Policy: This property does not accommodate stays for COVID-19 quarantine purposes.

10) Housekeeping: Housekeeping services are available upon request only. For bookings under co-living room arrangements, housekeeping services are not provided.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 2 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 11 years old and over stay for MYR 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 782 reviews
Cleanliness: 5.75
Service: 6.25
Location: 8.25
Room Quality: 6.75
Amenities: 6.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 6.75
M
Mirul13 • family_with_children • my
8
2026-01-30 • via Nuitee
N
Nanie • couple • my
4
Okay for a Short Stay
Pros:

i like how it was somewhat convenient. The location is near to KL and other places like Pasar Seni and so on.

Cons:

Overall, my stay was acceptable, but there were a few issues that affected my comfort. The shared bathroom was unfortunately not very comfortable to use. Additionally, the water heater was not functioning properly, as it could not be adjusted between hot and cold water. The water dispenser also did not provide cold water, which was a bit inconvenient. In my room, the air conditioner remote had very low batteries, so I was unable to adjust the settings or turn the air conditioner off when needed. I hope these matters can be improved in the future to enhance guests’ comfort and experience.

2026-01-18 • via Nuitee
K
Kevin • couple • my
8
Pros:

Very good

2026-01-17 • via Nuitee
K
Kevin • couple • my
9
Pros:

Very good

2026-01-17 • via Nuitee
F
Fionko • solo_traveller • gh
10
Pros:

Everything was perfect

2026-01-15 • via Nuitee
T
Thawng Tha • solo_traveller • au
1
Bad service
Pros:

Nothing

Cons:

Everything

2026-01-14 • via Nuitee
O
Oz • solo_traveller • us
8
Good value overall
Pros:

I booked a shared room, but it came with a fairly large private bedroom, a shared bathroom, and a decent-sized living room with a kitchen, fridge, and microwave, usually shared with two other people. There’s also access to a pool and a small gym. Overall, it’s a pretty nice place to stay for the value.


Very relaxed and smooth check-out process at that too

Cons:

The Wi-Fi can get pretty bad, and even when I used mobile data, it was slow—much slower than everywhere else I’ve been. They also need to fix the bathroom doors. It’s not just one room; even the bathroom doors in other rooms have trouble opening and closing. On multiple occasions, it felt like I got trapped or locked in the bathroom because the door got stuck. You also have to be careful not to pull too hard, since some of them look like they could easily break.

Outside of those two main issues, it's a pretty good place to stay

2026-01-13 • via Nuitee
N
Nivaraj • family_with_children • my
7
2026-01-10 • via Nuitee
N
Nor Azman • extended_group • my
7
2026-01-02 • via Nuitee
T
thareni • family_with_children • my
4
Pros:

House type

Cons:

Not clean. Broken door. Air cond spoil.
We have to come down tonchange the room.ourself. instead of the staff coming up. Room changed due to the faulty.

2025-12-31 • via Nuitee
N
nor fadila • extended_group • my
7
2025-12-31 • via Nuitee
T
Thawng Tha • couple • au
1
Stuff are so rude and the building smell bad .leaking water is the most annoying part
Pros:

Nothing

Cons:

Everything

2025-12-30 • via Nuitee
T
Thawng Tha • couple • au
1
Bad environment
Pros:

Nothing

Cons:

Everything

2025-12-30 • via Nuitee
M
Miey • couple • my
1
Not recommended
Pros:

I don't like this property because the advertisement is not the same as reality.

2025-12-30 • via Nuitee
S
Serhii • extended_group • ua
7
2025-12-30 • via Nuitee
D
durah • family_with_children • my
7
The facility is very satisfaction. Near to restaurant and link bridge to LRT. The staff is nice.
Pros:

The facility is very satisfaction. Near to restaurant and link bridge to LRT.

Cons:

Nothing

2025-12-29 • via Nuitee
S
suriati • family_with_children • my
2
2025-12-29 • via Nuitee
M
Mahmudul • couple • bd
3
2025-12-29 • via Nuitee
K
Kevin • couple • my
8
Pros:

Good

2025-12-27 • via Nuitee
S
Syahril • couple • my
1
Pros:

Hotel ok cuma staff situ tak inform untuk parking bayar kat kaunter..saya kena rm40 untuk satu malam parking by hour..lepas tu xboleh refund Sbb management lain2 katanyaa..sangat tak berbaloi dala kena tambah 35 ringgit utk bilik yang tak share..tak tahu plak bilik yang kami order ni bilik share ..

2025-12-26 • via Nuitee