The Nova Hotel & Apartment

Hotels
9.2 (118 reviews)
Hoàng Thế Thiện 135 , Hai Phong , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Friendly and professional staff
Good location
Cons:
Issues with cleanliness
No nearby restaurant
Breakfast not included

Categories

Cleanliness
7.85
Reviews indicate issues with cleanliness, including odors and hair left by previous guests.
Service
10
Numerous reviews praise the staff's professionalism, attentiveness, and friendly demeanor.
Location
9.85
The location was highlighted positively, especially for accessibility to nearby attractions.
Room Quality
8.85
Rooms were described as clean and modern, but some were deemed uninviting.
Amenities
9.35
Air conditioning and fridge were positively noted, contributing to comfort.
Value for Money
9.85
Guests felt they received good value based on cost.
Food and Beverage
7.85
No breakfast offered, which was a disappointment for some guests.
Overall Experience
10
Overall, guests expressed high satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:03

Property Description

Luxurious Casino and Lake Views
Novatel Hotel & Apartment in Hai Phong offers a unique experience with its casino and stunning views of the lake. The sustainable aparthotel provides air-conditioned units with modern amenities including a kitchen, flat-screen TV, and private bathroom.

Family-Friendly Amenities
Families will appreciate the baby safety gate, babysitting service, and various activities available for children. Guests can also enjoy yoga and fitness classes at the in-house fitness room.

Convenient Services and Activities
With a 24-hour front desk, free WiFi, and free private parking, Novatel Hotel & Apartment ensures a hassle-free stay. Explore the area with cycling, hiking, and walking tours arranged by the hotel.

Experience luxury and convenience at Novatel Hotel & Apartment. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for VND 120,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 118 reviews
Cleanliness: 7.85
Service: 10
Location: 9.85
Room Quality: 8.85
Amenities: 9.35
Value for Money: 9.85
Food and Beverage: 7.85
Overall Experience: 10
C
Chức • couple • vn
10
Kỳ nghỉ thoải mái, dịch vụ tốt và đáng để quay lại.
Pros:

Phòng sạch sẽ, rộng rãi, đầy đủ tiện nghi. Nhân viên thân thiện và hỗ trợ nhiệt tình. Vị trí thuận tiện đi lại.

Cons:

Mọi thứ đều khá tốt, không có điểm gì đáng phàn nàn.

2026-03-10 • via Nuitee
L
Laia • family_with_children • se
9
2026-03-10 • via Nuitee
M
Mathilde • extended_group • fr
10
Bien pour court séjour
Pros:

Chambres immenses, propres, bien équipées

Cons:

Pas de petit déjeuner sur place mais c’est le concept de l’hôtel

2026-03-09 • via Nuitee
C
Cushla • family_with_children • au
9
2026-02-28 • via Nuitee
A
Aaron • family_with_children • au
10
Great staff, very comfortable room and a good size.
Pros:

The room was a good size. The staff were friendly and helpful and the beds/pillows were very comfortable. The cleaning staff were very flexible and efficient and always went above and beyond. Best cleaning team I have experienced at a hotel!

Cons:

Limited English channels on TV.

2026-01-07 • via Nuitee
N
Norbert • couple • pl
3
Brzydki zapach w pokoju i chalas z zewnątrz dyskwalifikuje to miejsce
Cons:

To nie hotel tylko „kwatera pracownicza” w bloku mieszkalnym.Śmierdzące poduszki ,niezbyt ładny zapach w pokoju

2026-01-02 • via Nuitee
F
Felix • couple • de
5
Für eine Nacht als Durchreise akzeptabel …
Pros:

Es war sauber …. also bis auf die Luft

Cons:

es roch so schlimm , nach alten Zigaretten gemischt mit billigen Parfum. Unser Zimmer war deprimierend, ein Fenster zu einem dunklen suspekten Schacht. Die Bettwäsche roch nach billigen Waschpulver.

2025-11-30 • via Nuitee
E
Eric • solo_traveller • fr
9
2025-11-22 • via Nuitee
M
Minh Thư • extended_group • vn
10
2025-11-14 • via Nuitee
L
Lahiru Herath • solo_traveller • lk
8
Ideal stay if you have short time and need to see ha long bay.
Pros:

The room was clean, tidy and modern

Cons:

There was no restaurant close by

2025-11-11 • via Nuitee
M
Mai • solo_traveller • vn
10
2025-11-09 • via Nuitee
M
Magdalena • couple • gb
7
2025-10-07 • via Nuitee
S
Sarah • couple • at
4
Cons:

Es war nicht sauber, es waren überall Haare von unseren Vorgänger

2025-09-18 • via Nuitee
C
Caitlin • couple • au
9
2025-09-08 • via Nuitee
J
Jason • couple • ie
7
Great value for money stay, comfortable and aircon was great.
Pros:

Great location, close to the airport, clean comfortable room, and the aircon was absolutely fantastic - had aircon and a fan!

2025-09-08 • via Nuitee
N
Nevio • extended_group • ch
8
Angendehmer Aufenthalt
Pros:

Kühlschrank war baba.

Cons:

Der Lift hat sich beim fahren Zeit genommen.

2025-09-03 • via Nuitee
K
Khánh Hà • family_with_children • vn
10
Pros:

Chỗ nghỉ thuận tiện, vị trí trung tâm! Sạch sẽ, nhân viên phục vụ nhiệt tình, chu đáo, thân thiện! Sẽ quay lại khi có dịp!

2025-09-01 • via Nuitee
Y
Yen-Wen • solo_traveller • tw
8
Over all is fine
Pros:

Cost

Cons:

No breakfast

2025-08-18 • via Nuitee
L
Linh • extended_group • vn
9
2025-08-15 • via Nuitee
R
ROSARIO • couple • it
9
Perfetto per una sosta breve
Pros:

Eccellente rapporto qualità prezzo.
La ragazza della reception troppo gentile, cercava di comunicare nella nostra lingua (cosa che non sempre capita)

2025-08-13 • via Nuitee