Ponce Plaza Hotel & Casino

Hotels
8.9 (694 reviews)
Calle Reina Esquina Mendez Vigo & Union , Ponce , pr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Value for Money

Categories

Cleanliness
7.98
Several reviews mentioned issues with cleanliness in rooms.
Service
9.95
Consistent positive feedback about staff and hospitality.
Location
9.49
Great location, close to main attractions.
Room Quality
8.44
Mixed reviews; some found rooms comfortable, others had issues.
Amenities
8.97
Basic amenities; comments indicate some were lacking.
Value for Money
8.43
Some reviews noted that the price was high for the experience.
Food and Beverage
8.48
Breakfast was generally praised but limited in options.
Overall Experience
9.45
Overall pleasant stays noted, with minor issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Central Location in Historic Downtown Ponce:
Located in the heart of historic downtown Ponce, Puerto Rico, Ponce Plaza Hotel & Casino offers easy access to cultural attractions like the Ponce Museum of Art and Plaza Degetau, making it the perfect base for exploring the city.

Elegant Accommodations and Amenities:
Experience comfort and style in every room at Ponce Plaza Hotel & Casino, featuring modern décor, 32-inch flat-screen TVs, coffee facilities, and in-room safes. Relax by the outdoor pool with a sundeck, work out at the on-site gym, or enjoy convenient services like laundry facilities.

Dining Options and Entertainment:
Indulge in international cuisine at Lola Eclectic Cuisine restaurant, grab a coffee at Melao coffee shop, or unwind at Viva bar. With indoor and outdoor seating options, guests can savor delicious meals and drinks without leaving the hotel.

Book your stay at Ponce Plaza Hotel & Casino for a memorable experience in Ponce, Puerto Rico!

Important information:

A $100 incidental fee will be hold on the guest credit card at checking.

The hotel is currently renovating the guest rooms. This is being done by floor. But we remain open with three operational floors. We apologize for any inconvenience this may cause. Renovation work is done from 07:00 to 15:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.9
Based on 694 reviews
Cleanliness: 7.98
Service: 9.95
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 9.45
D
Davila • couple • us
10
2026-03-12 • via Nuitee
V
Vincent • family_with_children • us
8
great spot
Pros:

great location, comfortable room

Cons:

not as cosy as I would have hoped

2026-03-10 • via Nuitee
C
Cestero • couple • us
10
Great stay at an amazing location.
Pros:

Great location! Loved the cleanliness and the updated facilities. The breakfast at Melao was amazing!

Cons:

N/A

2026-03-09 • via Nuitee
J
Johana • family_with_children • pr
10
2026-03-09 • via Nuitee
J
Jose • couple • pr
10
2026-03-08 • via Nuitee
A
Alberto • couple • es
8
Pros:

La ubicación en la Plaza de las Delicías, el lugar más interesante de Ponce. Habitación grande, cómoda y limpia. Personal muy amable. Parking en el propio hotel a un precio asequible

Cons:

El desayuno es claramente mejorable. Hay bastante ruido en la calle

2026-03-07 • via Nuitee
A
Angelina • couple • pr
10
2026-03-07 • via Nuitee
V
Valerie • couple • us
8
2026-03-07 • via Nuitee
D
Dorcaliz • couple • pr
10
2026-03-05 • via Nuitee
C
Carmen Luisa • couple • pr
10
Tiempo de calidad
Pros:

La ubicacion espectacular accesible a todo. La piscina recatada pero cumple. La habitación con buen olor e impecable los felicitamos.

Cons:

En un momento de madrugada las tertulias de huéspedes al salir del Casino en las afueras del estacionamiento.

2026-03-03 • via Nuitee
B
Barbara • couple • pr
10
Pros:

La localización

Cons:

Nada todo excelente

2026-03-02 • via Nuitee
B
Benjamin • family_with_children • pr
10
Buen servicio habitación excelente buena ubicación y precios
Pros:

Todo excelente

2026-03-02 • via Nuitee
H
Heather • couple • us
10
2026-03-01 • via Nuitee
A
Angela • solo_traveller • pr
8
Muy agradable
Pros:

Mucho

Cons:

Todo bien

2026-03-01 • via Nuitee
D
Davila • couple • us
10
2026-02-23 • via Nuitee
L
Luis • couple • pr
10
Excelente
Pros:

Si

Cons:

Todo excelente

2026-02-13 • via Nuitee
L
Luis • couple • pr
10
2026-02-13 • via Nuitee
C
concepcion • couple • es
10
Pros:

Ubicación
Mobiliario en la habitación
Limpieza

Cons:

Nada.
Todo perfecto

2026-01-31 • via Nuitee
R
Rochelle • couple • us
8
Pros:

Location! Comfortable, well-appointed room.
Good breakfast.

2026-01-29 • via Nuitee
J
Jill • couple • us
9
Pros:

Great location, nice rooms

Cons:

Super late check in -4:00 pm

2026-01-27 • via Nuitee