Ponce Plaza Hotel & Casino

Hotels
8.9 (994 reviews)
Calle Reina Esquina Mendez Vigo & Union , Ponce , pr

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Value for Money

Categories

Cleanliness
7.98
Several reviews mentioned issues with cleanliness in rooms.
Service
9.95
Consistent positive feedback about staff and hospitality.
Location
9.49
Great location, close to main attractions.
Room Quality
8.44
Mixed reviews; some found rooms comfortable, others had issues.
Amenities
8.97
Basic amenities; comments indicate some were lacking.
Value for Money
8.43
Some reviews noted that the price was high for the experience.
Food and Beverage
8.48
Breakfast was generally praised but limited in options.
Overall Experience
9.45
Overall pleasant stays noted, with minor issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Central Location in Historic Downtown Ponce:
Located in the heart of historic downtown Ponce, Puerto Rico, Ponce Plaza Hotel & Casino offers easy access to cultural attractions like the Ponce Museum of Art and Plaza Degetau, making it the perfect base for exploring the city.

Elegant Accommodations and Amenities:
Experience comfort and style in every room at Ponce Plaza Hotel & Casino, featuring modern décor, 32-inch flat-screen TVs, coffee facilities, and in-room safes. Relax by the outdoor pool with a sundeck, work out at the on-site gym, or enjoy convenient services like laundry facilities.

Dining Options and Entertainment:
Indulge in international cuisine at Lola Eclectic Cuisine restaurant, grab a coffee at Melao coffee shop, or unwind at Viva bar. With indoor and outdoor seating options, guests can savor delicious meals and drinks without leaving the hotel.

Book your stay at Ponce Plaza Hotel & Casino for a memorable experience in Ponce, Puerto Rico!

Important information:

A $100 incidental fee will be hold on the guest credit card at checking.

The hotel is currently renovating the guest rooms. This is being done by floor. But we remain open with three operational floors. We apologize for any inconvenience this may cause. Renovation work is done from 07:00 to 15:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 994 reviews
Cleanliness: 7.98
Service: 9.95
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 9.45
M
Marimel couple pr
10
Muy buena
Pros:

Tiene casino. Restaurant, y es en el Pueblo donde hay negocios para visitar nocturnos

Cons:

La piscina , pequeña , la puerta de mi habitación había que girarla fuerte para que cerrar y daba un poco de trabajo de abrir con la pulsera de llave .

2026-08-17 via Nuitee
R
Reyes couple us
9
Ill go back
Pros:

Beds

Cons:

At my stay the elevator was out of service.

2026-08-17 via Nuitee
R
Reyes couple us
9
Nice
Pros:

Close to cultural and memorable places

Cons:

Need to set A/C with front desk

2026-08-17 via Nuitee
D
Dolly couple pr
1
2026-08-17 via Nuitee
D
Diana couple pr
9
2026-08-17 via Nuitee
M
Miriam couple pr
9
Excelente estadía
Pros:

Todo en especial el desayuno

2026-08-10 via Nuitee
M
Mabel solo_traveller pr
10
Ponce Plaza espectacular
Pros:

Precio, comodidad, desayuno incluido y muy buena localizacion.

Cons:

No hay entretenimiento solo el casino.

2026-08-10 via Nuitee
S
Susana couple es
8
Un hotelazo en una ciudad fantasma.
Pros:

El desayuno gratuito, la habitación ( cama y ducha).

Cons:

No se podía descansar bien debido a que se oye el ruido de los coches que pasan con la música alta y los ladridos de los perros que permiten alojarse en el hotel y molestan.

2026-08-10 via Nuitee
M
Michelle couple us
10
Perfect little staycation 🩵
Pros:

It was super cute & pretty, right in the heart of the town, awesome options to eat & drink around…. Plus the coffee shop right downstairs was super yummy

2026-08-09 via Nuitee
B
Bahamundi De Jesus couple pr
10
2026-08-06 via Nuitee
K
Karla couple us
3
2026-08-05 via Nuitee
G
Gonzalez Aviles solo_traveller us
9
Pros:

I loved the location, it was perfect and centric to the town. The pool was great. The breakfast was on another level. So great.

Cons:

The air conditioner wasn't working right, it was so hot during the nights. Elevators weren't working either. Pool had some leaves, but it was nice.

2026-08-05 via Nuitee
R
Rosangeles solo_traveller pr
9
Great
Pros:

Great area/clean/friendly staff

Cons:

A little problem with air condition but was fixed

2026-08-02 via Nuitee
S
Schlabach couple pr
7
Cons:

Ruido del aire acondicionado

2026-08-02 via Nuitee
R
Rosangeles couple pr
9
Spectacular
Pros:

Great location

Cons:

Some problem with air condition temperature but it was fixed

2026-08-02 via Nuitee
F
Frances couple us
10
2026-07-25 via Nuitee
C
Carmen solo_traveller es
6
Pros:

La ubicación

Cons:

Nos dieron unas habitaciones que están en el acceso de un parking público que tiene una puerta abierta 24 horas, tuvimos sensación de inseguridad. La piscina también da a esa entrada tan extraña, y, además, si te bañaras, tendrías un aparato de aire industrial enorme al lado, vamos, cero apetecible. Además, el baño de la habitación estaba descuidado y la ducha es muy incómoda, se sale el agua por todos lados.

2026-07-24 via Nuitee
A
Anne couple us
8
This is the only place I need to stay whenever I’m in Ponce. It was my first time, but it will not be my only time. I wi
Pros:

Location, location, location. The beds were comfortable there was a refrigerator. The hotel bar and lounge is beautiful. It’s a must to dine there. The bartender Jeremy was wonderful. The staff was accommodating and helped us clean the bathroom after we made a mess from a day at the beach and tracked sand into the bathroom, they helped us clean it up. They turned down the beds for us. Everything was wonderful. The casino is clean, not smoky. It’s a must stay.

Cons:

I thought that the parking was free. We were told that they validate our parking so we can go in and out as many times as we need to, but you have to take the ticket to the front desk and then take the validated ticket to the parking garage attendant. When we checked out that’s when we were charged for the parking garage. I believe at a discounted rate, but I haven’t seen the receipt. The good thing is that there are elevators available. They have a modern parking garage can fit all types of cars. They also have extra parking offsite across the street open air parking garage.

2026-07-22 via Nuitee
M
Melwin Diaz solo_traveller pr
10
2026-07-21 via Nuitee
J
Jacqueline couple us
7
Pros:

Very comfortable

Cons:

Parking is not free and far

2026-07-19 via Nuitee