Eliana Ruby Hotel & Travel

Hotels
9.6 (3171 reviews)
3 Yen Thai Street , Hanoi , vn

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Clean and spacious rooms
Good breakfast options
Cons:
Some rooms small
Average breakfast experience

Categories

Cleanliness
9.4
The reviews mention clean rooms and tidy facilities, indicating a positive sentiment.
Service
9.9
Multiple reviews highlight excellent service from staff, especially Jessica, emphasizing helpfulness and attentiveness.
Location
9.9
Comments repeatedly praise the hotel's great location, being quiet yet close to main attractions.
Room Quality
9.4
Guests note spacious rooms and comfortable beds, contributing to a favorable view of room quality.
Amenities
9.4
While some rooms are slightly small, the amenities and additional services received positive remarks.
Value for Money
9.4
Overall sentiment suggests good value for the experience provided, keeping guest satisfaction in mind.
Food and Beverage
9.4
Breakfast received positive feedback but with some comments about it being average, equating to a solid score.
Overall Experience
10
The majority of reviews express a highly satisfying stay, with strong recommendations for future guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:07

Property Description

Central Location in Hanoi’s Old Quarter

Luxurious Rooms with Modern Amenities

Convenient Services and Facilities

Experience the charm of Hanoi at Eliana Ruby Hotel & Travel. Unwind in our soundproofed rooms with internet-accessible computers and enjoy the convenience of free WiFi. Explore the city with ease as we are just a short walk from Hoan Kiem Lake. Let our friendly staff help you plan your sightseeing trips or enjoy a delicious breakfast in the comfort of the hotel. Book now for a memorable stay at Eliana Ruby Hotel & Travel - Formerly La Storia Ruby.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 450,000 per person per night when using an existing bed.
    People no matter the age stay for VND 240,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 3171 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.9
Room Quality: 9.4
Amenities: 9.4
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 10
D
David • solo_traveller • us
10
Pros:

Friendly staff, excellent location. In the very busy Old Quarter neighborhood with all its restaurants and shops, yet it was quiet at night. Nice little temple right across the street. Good breakfast.

2026-03-14 • via Nuitee
J
Jessica • couple • mx
10
Pros:

Great location in old quarter down a side street so it’s super quiet at night for sleeping. The beds were comfy with nice cotton sheets. Breakfast is great - a small buffet with the option of unlimited à la carte plates free of charge. Jenny and Anna at reception were super helpful and all the staff are extremely friendly. 100% recommend

2026-03-14 • via Nuitee
A
Anna Maria Mariotti • couple • ch
8
2026-03-14 • via Nuitee
M
M. Urmanita • family_with_children • ph
10
Awesome experience at Eliana Ruby Hotel
Pros:

Friendly and accommodating staff. Excellent location. Clean and spacious room. Awesome breakfast!

2026-03-13 • via Nuitee
S
Suzanne • couple • fr
10
2026-03-12 • via Nuitee
D
Dominique • solo_traveller • fr
8
Accueil impeccable, bien situé et chambre avec balcon très agreable
Pros:

Accueil du personnel spécialement Anna pour ses précieux conseils de visites
Emplacement au centre mais au calme

Cons:

Chambre le premier jour qui ne correspondait pas a nos attentes, changée des le second jour

2026-03-12 • via Nuitee
Y
YUKARI • couple • jp
8
旧市街観光には最適
Pros:

スタッフさんがとても親切でした。
観光スポットの地図を渡してくれたので便利でした。

朝食が美味しかった！ビュッフェとオーダービュッフェです。バナナパンケーキが美味しかった。

とても立地が良いので、観光には最適です！

2026-03-12 • via Nuitee
R
Rene • couple • de
7
Bessere Alternative gibt es sicherlich.
Pros:

Sehr freundliche und Hilfsbereit Mitarbeiter. Die Lage von Hotel ist OK. Liegt ruhig in einer Straße. Theoretisch man sollte kein Lärm hören.

Cons:

Das Zimmer war extrem klein. Angeblich 16 qm. Nach meiner Schätzung waren nicht mehr als 12 qm inkl. Badezimmer. Die Klimaanlage war sehr laut..Der hat jede 10 Minuten noch stärkeren Geräusch gemacht. Frühstück war auch nicht besonders. Aus unsere zwei Wochen Vietnam Reise war hier einer die Teuerste Hotel und auch das schlechteste.von allen. Das habe ich an der Rezeption beim Auschecken mitgeteilt. Die Mitarbeiterin hat mich trotzdem gebeten Bewertungen mit 9 und 10 zu schreiben. Und da dachte ich deshalb dieses Hotel 9.6 überhaupt hat. Wir sind noch eine dritte Nacht in Hanoi geblieben. Hotel und Erfahrung sehr positiv. Etwa 20 Euro pro Nacht günstiger, beste Lage, AC in Ordnung, richtige Zimmergröße Eingabe.

2026-03-12 • via Nuitee
Q
Quynh-Anh • couple • de
9
Pros:

We highly recommend this hotel. This is not only due to its location but also to the staff, especially the young lady who worked at breakfast. The breakfast was delicious and offered a daily changing menu in addition to the à la carte options.

2026-03-12 • via Nuitee
M
Miriam • family_with_children • il
10
Pros:

מלון במיקום מצויין
בסימטה שקטה
צוות שירותי מאוד
מעלית
ארוחת בוקר מפנקת עם תפריט
עזרה בהעברת המזוודות ובהזמנת מוניות

2026-03-12 • via Nuitee
T
Thomas • couple • de
10
2026-03-11 • via Nuitee
S
Simon • couple • gb
8
2026-03-10 • via Nuitee
A
Ana Belen • extended_group • es
10
Pros:

El peso al fue muy amable y la habitación era muy espaciosa y cómoda

Cons:

Nada

2026-03-10 • via Nuitee
W
Wen Hsin • family_with_children • tw
8
位置佳家庭房很寬敞舒適
Pros:

早餐非常好，除了有自助吧還能夠點餐
河粉、三明治等等
在早餐的工作人員很親切！
假設你要提早出門 還能請他們做你想吃的然後外帶

位置也很好
附近很多咖啡廳跟餐飲店
跟飯店合作的按摩店也很棒!!!
可以打9折

Cons:

不太喜歡一開始住的雙人房有一股陳舊的不好聞味道
然後工作人員在我要退房時有點強硬的要求我在等計程車前2分鐘幫他們在網站留好評有點敗好感
（所以我拒絕了）

但基本上大部分工作人員都算友善親切！

2026-03-09 • via Nuitee
P
POMIES christophe • couple • fr
10
Pros:

Situation géographique de l'établissement. Le petit déjeuner. Le très bon rapport qualité prix.

2026-03-09 • via Nuitee
I
Ida • couple • no
10
Pros:

Perfekt beliggenhet! Hyggelig staff☺️

2026-03-09 • via Nuitee
A
Andreas • couple • de
8
Sehr zentrale Lage
Pros:

Sehr zentrale Lage in der Altstadt mit hilfsbereiten Mitarbeitern

2026-03-08 • via Nuitee
Y
Yağmur • couple • tr
7
2026-03-08 • via Nuitee
T
TIEN CHEN • solo_traveller • tw
10
2026-03-08 • via Nuitee
B
Brian • couple • ca
9
Quiet digs in Hanoi Old Quarter.
Pros:

Central location; complimentary made to other breakfast plus buffet; wonderfully helpful staff; reasonably priced airport transfers; good A/C; free upgrade to larger studio

Cons:

Non-opening windows.

2026-03-05 • via Nuitee