Tatala Hotel & Garden

Hotels
8.9 (443 reviews)
7 Calle Cuauhtemotzin , Tepoztlán , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Heated pool
Infinity pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
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Review Highlights

Pros:
Clean and well-maintained facilities
Beautiful location
Cons:
Mixed service quality
Some additional charges perceived as excessive

Categories

Cleanliness
8.85
Rooms were described as very clean and well-maintained.
Service
9.05
Mixed reviews; some staff were described as friendly, while others were reported as passive-aggressive.
Location
9.35
Excellent location with beautiful views and proximity to key attractions.
Room Quality
8.85
Rooms were reported as comfortable, albeit with some issues regarding noise.
Amenities
8.65
The small swimming pool and terrace were appreciated, though some amenities underperformed.
Value for Money
8.85
Generally good value, but some guests felt charges for additional services were excessive.
Food and Beverage
8.35
Breakfast had mixed reviews; some enjoyed it while others found it lacking.
Overall Experience
9.25
Overall positive experiences, with notable complaints mainly about service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:17

Property Description

Luxurious Accommodation with Spectacular Mountain Views

Outdoor Swimming Pool and Garden Oasis
Indulge in relaxation at Tatala Hotel & Garden with our outdoor swimming pool and lush garden oasis. Unwind under the sun or take a refreshing dip in the pool while surrounded by beautiful greenery.

Gourmet Dining and Impeccable Service
Savor delectable meals at our on-site restaurant and experience top-notch service with our 24-hour front desk staff. Enjoy the convenience of delicious dining options just steps away from your luxurious room.

Modern Amenities and Comfortable Stay
Experience ultimate comfort in our well-equipped rooms featuring free WiFi, air conditioning, and flat-screen TVs. Wake up to the breathtaking mountain views and start your day feeling refreshed and rejuvenated.

Book your stay at Tatala Hotel & Garden for an unforgettable getaway in Tepoztlán.

Check-in and check-out hours:

Location

Guest Reviews

8.9
Based on 443 reviews
Cleanliness: 8.85
Service: 9.05
Location: 9.35
Room Quality: 8.85
Amenities: 8.65
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
9
9d4505b2a944719c5fe46dd1ac3993ed • couple • us
10
Pros:

Everything, room & staff were excellent. I'd stay again.

Cons:

More hangers & water in the room.

2026-04-17 • via Nuitee
6
68256f11469d73cd9275ce13be7d7b38 • couple • mx
6
excelente el area de alberca, habitacion y ubicacion del hotel, trato del personal regular
Pros:

Desayuno Limitado respecto a la carta

Cons:

la recepcionista no muy amable, servicios limitados (hielo, desayuno no era el indicado en la misma carta del menu, servicio al area de alberca nunca acudio)

2026-04-16 • via Nuitee
D
dd086028a28973b78188b3d45ba8fff3 • solo_traveller • mx
10
2026-04-14 • via Nuitee
0
0df360644eb27133074a134a2be7b177 • couple • de
8
Pros:

Aussicht und Entspannung am Pool. Frühstück war gut und ausreichend.

Cons:

Da es ein Boutique Hotel ist gab es keinen Kühlschrank, und man durfte offiziell keine eigenen Getränke mitbringen. Unser Zimmer war nicht fertig gereinigt vor Ankunft, aber eine Ausnahme.

2026-04-13 • via Nuitee
9
9edbe08876e1718e7f8877eeed37d16a • couple • mx
9
Cons:

el cuarto tenía mucha luz en las noches/mañana

2026-04-13 • via Nuitee
J
José Edmundo • couple • mx
10
Excelente experiencia
Pros:

La excelente atención del personal y las maravillosas vistas del valle.

Cons:

Nada

2026-04-11 • via Nuitee
F
Fawcett • extended_group • mx
9
2026-04-10 • via Nuitee
G
Gabriela • family_with_children • mx
6
Tatala needs better Customer Service training, front desk/ staff, but Hotel was pretty and clean.
Pros:

Rooms, restaurants and pool .

Cons:

Front desk was a disaster.
There was only one person at front desk, so we waited a long time to be assigned a room.
My 84 year old mom decided last minute to join us but the hotel couldn’t accommodate us, the front desk lady denied us a extra room , or extra bed for her, when I was looking for options at booking app I found an extra room at Tatala (same hotel) I did the purchase through the app, all ended well for me and my family but Tatala managment didn’t help at all, there was bad customer service, bad attitude, just not friendly at all.
I hope management change because I loved the place, rooms, pool and vibe just badly trained staff.

2026-04-09 • via Nuitee
E
Enrique Lona • couple • mx
8
2026-04-08 • via Nuitee
D
Denise • couple • mx
10
Pros:

Instalaciones impecables
Locación excelente cerca de todo

2026-04-08 • via Nuitee
C
Connie • couple • mx
10
Pros:

Todo estuvo genial

2026-04-07 • via Nuitee
A
Artemisa • extended_group • mx
8
Comoda
Pros:

Las habitaciones bonitas y muy limpias, la ubicación es muy céntrica

Cons:

el desayuno que viene incluido, solo eran 2 opciones y nos dijeron que por la tarifa, la alberca es pequeña, no aceptan mascotas

2026-04-07 • via Nuitee
G
Gilberto Ángel • couple • mx
10
Execelente ubicación y lugar muy agradable
Pros:

El hotel es muy agradable. Tiene una vista linda en la terraza. Los espacios son muy acogedores y el espacio muy tranquilo. El personal atendió muy bien y la ubicación bastante buena.

Cons:

La piscina es muy chica para mí gusto. Pero en parte si tienes la suerte de que no haya gente, se vuelve muy íntima.

2026-04-06 • via Nuitee
C
Celso • couple • es
9
La familia paso una estadia excelente inclusive con el uso de la alberca a pesar de ser pequeña
Pros:

El desayuno muy completo esta incluido y tiene opciones adicionales

Cons:

En verdad todo muy bien. Buen estacionamiento y ubicacion excelente

2026-04-05 • via Nuitee
S
Sammut • extended_group • us
9
Excellent place but improve front desk
Cons:

Front desk staff was not very friendly. Seemed overwhelmed by us checking in

2026-04-03 • via Nuitee
S
Sara cecilia32543 • couple • mx
10
2026-04-03 • via Nuitee
A
Adriana • couple • mx
7
Pros:

buen desayuno y muy bien ubicado, tranquilo

Cons:

las camas son muy duras. no firmes, DURAS

2026-04-03 • via Nuitee
F
Fernando • couple • mx
10
2026-04-03 • via Nuitee
A
Alfonso • couple • es
10
Pros:

We left a wallet in the room and the staff told us and gave it back after we left.

Cons:

Our room was below de pool and he had noises from the pool pipes.

2026-04-02 • via Nuitee
M
MARGAILLAN • couple • mx
9
2026-04-01 • via Nuitee