Andaz Macau, By Hyatt

Hotels
•
Andaz
9.3 (429 reviews)
COTAI, Nascente da Avenida Marginal Flor de Lótus e a Sul da Estrada da Baía de Nossa Senhora da Esperança , Macau , mo

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Facilities

Free beach shuttle
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Cons:
Temporary cleanliness issue with cigarette smell
Limited variety in breakfast

Categories

Cleanliness
8.84
One review mentioned a cigarette smell near the entrance which dissipated overnight, implying a temporary cleanliness issue.
Service
9.81
Numerous reviews highlighted exceptional service and staff friendliness throughout the stay.
Location
9.85
Several reviews praised the proximity to the airport and convenience of transportation options.
Room Quality
9.3
Rooms were noted to be comfortable, spacious, and quiet, contributing to a pleasant stay.
Amenities
9.33
Guests appreciated the free mini-bar, happy hour beverages, and overall hotel facilities.
Value for Money
9.29
Given the array of complimentary amenities and services, guests found the overall value satisfactory.
Food and Beverage
8.34
While complimentary drinks during happy hour were praised, some reviews suggested more variety in breakfast options.
Overall Experience
9.61
Guests expressed high satisfaction with their entire stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:17

Property Description

Luxurious 5-Star Accommodation

World-Class Amenities
Andaz Macau offers a range of upscale amenities including a bar, restaurant, water park, seasonal outdoor pool, indoor pool, and free WiFi throughout the property. Guests can enjoy a relaxing stay with access to these top-notch facilities.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms at Andaz Macau are thoughtfully designed with a desk, kettle, minibar, safety deposit box, flat-screen TV, and a private bathroom with a shower. The rooms are furnished with cozy bed linen and fluffy towels for a comfortable stay.

Exceptional Service
With multilingual staff fluent in English, Cantonese, and Chinese available at the 24-hour front desk, guests can expect attentive and personalized service throughout their stay at Andaz Macau.

Experience luxury and comfort at Andaz Macau - Book your stay now for an unforgettable experience!

Important information:

The credit card used for booking must be presented at check in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Hotel staying guests could enjoy exclusive free access to Grand Resort Deck (valued at MOP888) – boasting the world’s largest Skytop Wave Pool – which is included in your stay, from the day of check-in to the day of check-out. Passes to access are provided based on the number of paying guests per room. Grand Resort Deck opening hours is subject to weather conditions and seasonal change.

Hotel staying guests could enjoy complimentary admission of 2 hours at Galaxy Kidz Edutainment Center for 2 adults and 2 kids per room per day.

For latest information of Grand Resort Deck and Galaxy Kidz Edutainment Center, please visit hotel official website for details.

Our Grand Resort Deck will close operations from 17 November 2025 for our annual maintenance. Be sure to dove into another season of fun when we reopen on 3 April 2026! Please note those dates are subject to hotel maintenance plans.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 429 reviews
Cleanliness: 8.84
Service: 9.81
Location: 9.85
Room Quality: 9.3
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 8.34
Overall Experience: 9.61
S
Sujeong • family_with_children • kr
9
Pros:

직원들의 친절함과 숙소의 청결함 그리고 가성비.
평일 3박으로 부족함 없이 편히 쉬었음.

Cons:

소음에 예민하면 불편함을 느낄 수도 있으나...
숙면을 취하는데 크게 방해될 정도는 아닌 약간의 소음

2026-02-14 • via Nuitee
M
Min-Hsiang • couple • tw
10
Pros:

全部！全部都很滿意！完美的一次住宿經驗！

Cons:

沒有

2026-02-14 • via Nuitee
F
Francesco Flammini • family_with_children • it
10
Uno dei migliori hotel in cui ho alloggiato
Pros:

Hotel eccezionale

2026-02-14 • via Nuitee
Y
Youngjoo • family_with_children • kr
10
2026-02-13 • via Nuitee
V
Vivian • family_with_children • hk
9
2026-02-11 • via Nuitee
Y
YUNHAN • family_with_children • tw
10
2026-02-11 • via Nuitee
S
Saul • family_with_children • us
10
2026-02-10 • via Nuitee
J
Jovana • solo_traveller • rs
10
2026-01-31 • via Nuitee
黃 • family_with_children • tw
10
2026-01-30 • via Nuitee
P
PHILIPPE • family_with_children • hk
10
2026-01-30 • via Nuitee
Y
Yu-Hui • solo_traveller • au
10
2026-01-29 • via Nuitee
P
Po Yu • couple • cn
8
2026-01-28 • via Nuitee
M
Maneewan • solo_traveller • au
10
Great staff
Pros:

Nice and clean

Cons:

Very uncomfortable pillow

2026-01-28 • via Nuitee
H
Hamad • couple • sa
10
جميله
Pros:

كل شي جميل

Cons:

عدم وجود غرف للمدخنين

2026-01-26 • via Nuitee
C
CHUN HAO • family_with_children • tw
10
Pros:

每天整理完房間都會附上小卡問候，並附上小禮物，有眼鏡布，溫熱眼罩，潤脣膏等；每天都會補上冰塊，也有免費紅酒，非常貼心。

2026-01-25 • via Nuitee
W
Wibhavanuvong • family_with_children • th
5
Pros:

lounge

Cons:

inconvinien

2026-01-25 • via Nuitee
P
PANJAPHAT • extended_group • th
10
2026-01-24 • via Nuitee
P
PANJAPHAT • extended_group • th
10
2026-01-24 • via Nuitee
H
Hyuckjae • family_with_children • kr
9
2026-01-21 • via Nuitee
L
LAI YING • solo_traveller • hk
10
2026-01-20 • via Nuitee