The Balmoral - Halaal

Hotels
7.8 (3030 reviews)
125 Marine Parade, Beach Road , Durban , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.51
Several reviewers noted issues with room cleanliness and unpleasant odors.
Service
8.48
Positive comments on staff friendliness and helpfulness.
Location
9.02
Multiple mentions of the excellent location near the beach.
Room Quality
6.97
Comments about outdated furniture and small bathrooms.
Amenities
7.5
Some amenities were not sufficient (e.g., no microwave) but basic needs were met.
Value for Money
6.96
Concerns about breakfast not being included and some food items not worth the price.
Food and Beverage
8.51
Food received high praise, especially the breakfast variety.
Overall Experience
8.48
Many positive experiences overall and intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:17

Property Description

Prime Location on Durban's Golden Mile
Situated on the vibrant Golden Mile, The Balmoral offers easy access to Marine Parade, the beach, Durban ICC, and uShaka Marine World.

Elegant and Historic Charm
Despite a full renovation, The Balmoral has preserved its historic and stately façade, exuding elegance and sophistication along the beachfront.

Exquisite Dining Experience
Indulge in strictly Halaal cuisine at the Waterfront Restaurant, overlooking the mesmerizing Indian Ocean on the Waterfront Terrace.

Experience luxury and convenience at The Balmoral. Book now for an unforgettable stay by the beach in Durban!

Important information:

Please note that the onsite restaurant is strictly Halaal and does not serve alcohol.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 3030 reviews
Cleanliness: 6.51
Service: 8.48
Location: 9.02
Room Quality: 6.97
Amenities: 7.5
Value for Money: 6.96
Food and Beverage: 8.51
Overall Experience: 8.48
Z
Zoxolo • extended_group • za
10
Pros:

The breakfast was good

2026-08-15 • via Nuitee
M
Mdhluli • couple • za
7
2026-08-13 • via Nuitee
L
Linda Mthembu • solo_traveller • za
10
2026-08-12 • via Nuitee
A
Ahmed • solo_traveller • za
7
2026-08-12 • via Nuitee
T
Tanveer • extended_group • za
5
Was a good stay
Pros:

Breakfast was good. Excellent staff.

Cons:

Dampness in the room

2026-08-11 • via Nuitee
M
Moitoi • solo_traveller • za
10
Pros:

Breakfast was good and staff very friendly,

Cons:

Level of noise by other guests,when reporting managers not available to deal with our complains.

2026-08-10 • via Nuitee
V
Vusumuzi • solo_traveller • za
9
2026-08-08 • via Nuitee
N
Ntsikelelo • couple • za
5
2026-08-08 • via Nuitee
R
RT • extended_group • za
8
Exceptionally outstanding
Cons:

The stay was exceptionally well, we were a big group with consisting of young adults so on the first night we were accused of stealing cold drinks and that didn’t sit well with us because the staff member was there and I was also there to help with facilitating the drinks being handed out. That was very frustrating as it went on for a while.

2026-08-07 • via Nuitee
P
Pakiso • couple • za
5
Our stay was pleasant everything was nearby
Pros:

Place was halal no pictures of living things Atleast we could do our salah without a hassle

Cons:

Place is very old needs some updating especially the bathroom

2026-08-07 • via Nuitee
N
Ntuthuko Nkosi • couple • za
10
2026-08-07 • via Nuitee
T
Teddy • extended_group • za
5
Enjoyed my stay at the hotel
Cons:

Carpets were not clean, and had dark spots

2026-08-06 • via Nuitee
J
James • solo_traveller • za
5
2026-08-05 • via Nuitee
T
Terence • solo_traveller • gb
8
Cons:

A sea facing room!

2026-08-05 • via Nuitee
L
Langeveld • couple • za
7
Satisfied
Pros:

Very delicious and good variety

Cons:

Carpets needs cleaning...I'm asthmatic

2026-08-05 • via Nuitee
E
Esther • solo_traveller • za
10
Pros:

Waiters at the break fast . Cleaning staff room was always neat and on time

Cons:

To ask Toilet Papers and towels. Bed was not comfortable

2026-08-04 • via Nuitee
T
Thabile • solo_traveller • za
10
2026-08-04 • via Nuitee
L
Lilly • solo_traveller • za
6
2026-08-04 • via Nuitee
B
Bhatti • solo_traveller • za
1
1 star experience
Pros:

Nothing,

Cons:

The hotel was a total down grade,asked for a working shower but instead got cold water took 30 mins to figure out why there is no hot water.

Buffet breakfast was a rip off.

Staff was unhelpful and very rude.

They behave like its their money 💰 no sense of customer service.

Area is very dangerous.
Scary people lottering around hotel.
Room curtains were stained and dirty.

In simple words, I will never book this hotel again.

No sense if safety.

Cleaning staff sitting on staircase playing with their mobiles dnt even move when guests using the stairs.

The balmoral is slowly becoming like a 1 star hotel.

2026-08-03 • via Nuitee
P
Prinsloo • solo_traveller • za
8
2026-08-02 • via Nuitee