Hotel Sentral Kuala Lumpur at KL Sentral Station

Hotels
6.9 (4528 reviews)
No.30, Jalan Thambypillai, KL Train Station , Kuala Lumpur , my

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Comfortable
Convenient
Good food
Excellent location
Cons:
Long check-in queues
Poor room quality
Missing amenities

Categories

Cleanliness
5.11
Persistent unpleasant smell and visible stains; significant room maintenance issues.
Service
8.58
Some positive feedback on service, but poor attitude from staff noted.
Location
9.62
Convenient for attractions and public transport.
Room Quality
4.57
Rooms were smelly and poorly maintained; hard mattress led to discomfort.
Amenities
5.6
Basic amenities lacking; issues with room supplies.
Value for Money
6.06
Perceived low value based on amenities and room quality.
Food and Beverage
8.11
Food quality noted positively; location near eateries enhances options.
Overall Experience
7.58
Mixed experiences with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:55

Property Description

Convenient Location
Hotel Sentral Kuala Lumpur is within walking distance to KL Sentral railway station, providing easy access to various attractions.

Dining Options
Enjoy a variety of local and international cuisines at Starmint Coffee House, or relax with a cocktail at Sentro Lounge.

Helpful Staff and Services
Our reception staff is ready to assist with local area information and luggage storage, ensuring a comfortable stay for our guests.

Book your stay at Hotel Sentral Kuala Lumpur now and experience convenience and comfort in the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Upgrading work taking place at our 1st floor and expected to be completed by 31 May 2025. There will be some construction noise during this period. We apologize for any inconvenience it may cause and your understanding & support during the renovation period is much appreciated.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 4528 reviews
Cleanliness: 5.11
Service: 8.58
Location: 9.62
Room Quality: 4.57
Amenities: 5.6
Value for Money: 6.06
Food and Beverage: 8.11
Overall Experience: 7.58
Z
Zulika Juliana • couple • my
3
Location and stuff exceptional but got bed bugs on the bed
Pros:

I love the location of the hotel that is near to the train station and the staff is very helpful and friendly.

Cons:

Got bed bugs on the bed. I killed one, saw one at the toilet but not sure if got more. Now got many bed bug bites at my hands, legs and back

2026-04-18 • via Nuitee
M
Mahendran • couple • sg
7
2026-04-18 • via Nuitee
C
chellam • solo_traveller • my
8
Cons:

The aircond is very low, room still hot

2026-04-16 • via Nuitee
P
PORNPUN KLOMKLIANG • solo_traveller • th
10
Pros:

สะอาด ปลอดภัย แอร์เย็นสบาย ไกล้ ห้าง 1 นาที

2026-04-16 • via Nuitee
I
IQBAL • solo_traveller • my
9
2026-04-15 • via Nuitee
P
pretty • couple • my
8
2026-04-15 • via Nuitee
P
Punithevathi • family_with_children • my
9
Pros:

Convenient, comfortable & clean.

Cons:

I always have to request for door mat🙄.

2026-04-15 • via Nuitee
C
chellam • solo_traveller • my
8
2026-04-14 • via Nuitee
W
Winsome Dau • solo_traveller • my
9
2026-04-13 • via Nuitee
Y
Yumiko • solo_traveller • jp
3
Pros:

KLセントラル駅に近く移動が便利

Cons:

汚い。1泊の間にゴキブリが3匹、掃除はされているのでしょうが設備も古く清潔とは言えない。
朝食も種類はそれなりにあったが8時の時点で量が少ないが追加はされなかった。

2026-04-13 • via Nuitee
G
Gulab • couple • in
10
2026-04-12 • via Nuitee
S
Suren • couple • my
4
Pros:

The place is nice

Cons:

Aircond not ok it’s problem some sound from aircond noisy cannot sleep well

2026-04-12 • via Nuitee
M
MegaRenegade01 • extended_group • my
5
Pros:

Good location and hotel parking

Cons:

Bed need to be change. Bed not comfy and not firm due to worn out pocket spring. Caused back pain. Bathroom door no lock and fiited with a privacy glass door. No privacy.

2026-04-11 • via Nuitee
M
marian • solo_traveller • my
5
2026-04-10 • via Nuitee
C
Colin A Koh • solo_traveller • sg
7
Pros:

Easy to get around

Cons:

The facilities is very dated. Not the same anymore as compared in the pics

2026-04-10 • via Nuitee
H
Hussain • couple • mv
1
Everything is bad sorry I even don’t like to take photo
Pros:

Only where it was located

Cons:

It’s not a city hotel, it’s a guest house. Pealed paint shower head is rusted and mold like kind of broken. Room smell like hell towel is so thin. Everything is really bad and I don’t recommend this to anyone

2026-04-10 • via Nuitee
K
kenneth • couple • gb
10
Good value for money, clean and friendly staff
Pros:

It was in the nice location close to the restaurants and shops and their shopping centre

Cons:

Although it was close to the train station, we found it difficult to get there. I would suggest if you’re going to this hotel plan your route from the train station to the hotel that is short distance it can be difficult to get to.

2026-04-10 • via Nuitee
S
staycationjohorboy • family_with_children • my
9
2026-04-09 • via Nuitee
G
Gwen • couple • sg
8
A basic stay for a night or two to catch the next train or explore a bit.
Pros:

It’s very near to KL sentral and the monorail. There’s food right in front of the hotel too. And that alley goes to a lift which land you at the Nu mall.

Cons:

The carpet feels funny. And at their prayers time, there’s a loud prayer playing.

2026-04-09 • via Nuitee
X
XinyuYuu • family_with_children • my
9
Pros:

Great location and friendly staffs. Can find food easily near the hotel and train station is just nearby.

Cons:

Old facilities and a bit dusty room

2026-04-08 • via Nuitee