Hotel Sentral Kuala Lumpur at KL Sentral Station

Hotels
6.9 (4431 reviews)
No.30, Jalan Thambypillai, KL Train Station , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Comfortable
Convenient
Good food
Excellent location
Cons:
Long check-in queues
Poor room quality
Missing amenities

Categories

Cleanliness
5.11
Persistent unpleasant smell and visible stains; significant room maintenance issues.
Service
8.58
Some positive feedback on service, but poor attitude from staff noted.
Location
9.62
Convenient for attractions and public transport.
Room Quality
4.57
Rooms were smelly and poorly maintained; hard mattress led to discomfort.
Amenities
5.6
Basic amenities lacking; issues with room supplies.
Value for Money
6.06
Perceived low value based on amenities and room quality.
Food and Beverage
8.11
Food quality noted positively; location near eateries enhances options.
Overall Experience
7.58
Mixed experiences with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:55

Property Description

Convenient Location
Hotel Sentral Kuala Lumpur is within walking distance to KL Sentral railway station, providing easy access to various attractions.

Dining Options
Enjoy a variety of local and international cuisines at Starmint Coffee House, or relax with a cocktail at Sentro Lounge.

Helpful Staff and Services
Our reception staff is ready to assist with local area information and luggage storage, ensuring a comfortable stay for our guests.

Book your stay at Hotel Sentral Kuala Lumpur now and experience convenience and comfort in the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Upgrading work taking place at our 1st floor and expected to be completed by 31 May 2025. There will be some construction noise during this period. We apologize for any inconvenience it may cause and your understanding & support during the renovation period is much appreciated.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 4431 reviews
Cleanliness: 5.11
Service: 8.58
Location: 9.62
Room Quality: 4.57
Amenities: 5.6
Value for Money: 6.06
Food and Beverage: 8.11
Overall Experience: 7.58
M
Murni • family_with_children • my
7
2026-02-14 • via Nuitee
K
Kameni • family_with_children • my
7
2026-02-14 • via Nuitee
D
Dal • couple • mm
7
2026-02-13 • via Nuitee
N
Nakshaathraa • family_with_children • my
10
2026-02-13 • via Nuitee
M
Mohd.Amin • family_with_children • my
7
Pros:

Nothing much. Just make sure you room air-conditioning putting with remote control..

Cons:

Nothing..

2026-02-12 • via Nuitee
A
Azham Ardin Shah • family_with_children • my
8
2026-02-12 • via Nuitee
M
Mary • family_with_children • my
7
2026-02-11 • via Nuitee
S
sheela • extended_group • sg
3
This was an unexpected stay. Wouldn’t do it again.
Pros:

Location and in house carpark

Cons:

The rundown appearance of the hotel
Low Staff morale
Slow speed at check-in
The uncleaned carpet in the Express Floor
Low water pressure with the shower
Noise from outside room 121
The smell…

2026-02-11 • via Nuitee
W
Wong • family_with_children • gb
5
Pros:

The room rates was reasonable taking account of the location and room size. Bedsheets was clean. More could be done in regard to bathroom area,where pieces of noodles stuck on wash basin. Mirror and glasses show lots of markings.

2026-02-11 • via Nuitee
I
Ivan • family_with_children • hu
10
2026-02-10 • via Nuitee
P
P Ramasamy • family_with_children • my
4
Pros:

Location

Cons:

Cleanliness

2026-02-10 • via Nuitee
P
Pg Redzuan • family_with_children • bn
7
Pros:

strategically good location

Cons:

No comment

2026-02-09 • via Nuitee
M
mohd hasmanizam • family_with_children • my
8
2026-02-09 • via Nuitee
W
wing hoong • family_with_children • my
1
Boking.com 能為消費者做甚麼嗎？!
Pros:

交通便利,附近也有很多酒店有選擇性。

Cons:

房間里的味道太濃(煙味霉氣),換了三間房間都一樣,最後一次櫃台人員說:你沒的選擇了😡,我說:不住了請退回錢,酒店也不退錢,迫以無奈只好忍辱偷生住下去.....如有看到此文者請三思不要給他前門冠冕堂皇及相片騙了,面對三個晚上吸入二手煙,門鎖也懷了早上清潔工直接進入....真是投訴無門。請三思不要給錢買罪。

2026-02-09 • via Nuitee
M
Mohamed Ismail bin Lokman • family_with_children • sg
5
Pros:

room clean aicond also ok

Cons:

check in very slow ,take about one hour plus, need to request for towel,staff at breakfast no courtesy

2026-02-09 • via Nuitee
S
Sahib • couple • my
5
2026-02-08 • via Nuitee
T
Thomas • solo_traveller • ie
10
2026-01-31 • via Nuitee
F
FAIZO • couple • my
5
2026-01-31 • via Nuitee
F
FARIDAH • couple • sg
10
2026-01-31 • via Nuitee
H
Halim • family_with_children • my
9
2026-01-29 • via Nuitee