Hotel Sentral Kuala Lumpur at KL Sentral Station

Hotels
6.9 (4614 reviews)
No.30, Jalan Thambypillai, KL Train Station , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable
Convenient
Good food
Excellent location
Cons:
Long check-in queues
Poor room quality
Missing amenities

Categories

Cleanliness
5.11
Persistent unpleasant smell and visible stains; significant room maintenance issues.
Service
8.58
Some positive feedback on service, but poor attitude from staff noted.
Location
9.62
Convenient for attractions and public transport.
Room Quality
4.57
Rooms were smelly and poorly maintained; hard mattress led to discomfort.
Amenities
5.6
Basic amenities lacking; issues with room supplies.
Value for Money
6.06
Perceived low value based on amenities and room quality.
Food and Beverage
8.11
Food quality noted positively; location near eateries enhances options.
Overall Experience
7.58
Mixed experiences with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:55

Property Description

Convenient Location
Hotel Sentral Kuala Lumpur is within walking distance to KL Sentral railway station, providing easy access to various attractions.

Dining Options
Enjoy a variety of local and international cuisines at Starmint Coffee House, or relax with a cocktail at Sentro Lounge.

Helpful Staff and Services
Our reception staff is ready to assist with local area information and luggage storage, ensuring a comfortable stay for our guests.

Book your stay at Hotel Sentral Kuala Lumpur now and experience convenience and comfort in the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Upgrading work taking place at our 1st floor and expected to be completed by 31 May 2025. There will be some construction noise during this period. We apologize for any inconvenience it may cause and your understanding & support during the renovation period is much appreciated.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 4614 reviews
Cleanliness: 5.11
Service: 8.58
Location: 9.62
Room Quality: 4.57
Amenities: 5.6
Value for Money: 6.06
Food and Beverage: 8.11
Overall Experience: 7.58
R
Rosidi • couple • my
5
Pros:

Good

Cons:

Good

2026-07-24 • via Nuitee
P
Pichamon • couple • th
10
2026-07-23 • via Nuitee
A
Abdelaziz • solo_traveller • fr
1
Pros:

Mal

2026-07-23 • via Nuitee
Y
Yasid • couple • my
9
Pros:

good facilityand strategic location

2026-07-20 • via Nuitee
A
Ajay • solo_traveller • in
4
Pros:

Location

Cons:

Rooms were not clean and pretty basic facilities..very different from what is showcased in the ad.

2026-07-20 • via Nuitee
M
Michael • couple • au
8
Will return🙏🏻
Pros:

Excellent location.
As always very helpful staff.

Cons:

Nothing, u get what u pay for.

2026-07-19 • via Nuitee
R
Reshma Keerthi • couple • us
6
2026-07-17 • via Nuitee
T
Thidar • extended_group • sg
5
2026-07-16 • via Nuitee
B
Bates • solo_traveller • au
5
Pros:

Closeness to KL Sentral

Cons:

It is 20.years overdue for renovations.

2026-07-15 • via Nuitee
G
GURDIAL SINGH • solo_traveller • my
10
2026-07-11 • via Nuitee
D
Dominic • solo_traveller • my
10
Pros:

Overall and staff was friendly,breakfast was good,great hospitality to EVA reception staff.

2026-07-08 • via Nuitee
J
josh sandhu • solo_traveller • my
9
Cons:

Only Hotel that I stay that doesn't provide tissue box in the rooms, I find it very odd.

2026-07-07 • via Nuitee
F
FasiA • solo_traveller • nz
5
Pros:

Location and staff were helpful

Cons:

Cleaning, insects crawling around the walls!

2026-07-07 • via Nuitee
S
Sarghuna Rao • couple • my
5
Pros:

location good but need to cheack on cleanness

Cons:

cleanness

2026-07-06 • via Nuitee
T
Tomohiro • solo_traveller • jp
6
2026-07-04 • via Nuitee
Y
ye2wei • solo_traveller • my
7
from Vietnamese on business trip
Pros:

everything okay, good they follow my request give higher floor on level 9

Cons:

recommend the hotel need equipe the slippers in room

2026-07-03 • via Nuitee
Y
ye2wei • solo_traveller • my
7
from Indonesia on business trip
Pros:

bed dan pillow is big, and I like is omelet, near to office

2026-07-03 • via Nuitee
J
josh sandhu • solo_traveller • my
3
2026-07-01 • via Nuitee
J
josh sandhu • solo_traveller • my
8
Pros:

Staff friendly esp new trainee Ditto, very helpful.

Cons:

Disappointed that no tissue box in All room's asked staff, they say use toilet paper only,how ridiculous,at least Suites room should have more items as keeping to name sake,overall all good.

2026-06-30 • via Nuitee
J
josh sandhu • solo_traveller • my
8
2026-06-29 • via Nuitee