Extended Stay America Suites - Austin - North Central

Hotels
Extended Stay America Suites
3.6 (253 reviews)
8221 North IH-35 , Austin , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Amenities like refrigerator and stove
Cons:
Dirty rooms
Poor customer service

Categories

Cleanliness
1.18
Multiple mentions of dirty rooms, roaches, and needed cleaning supplies.
Service
4.65
Front desk staff exhibited unprofessional behavior, impacting overall service experience.
Location
7.19
The location was good, central and convenient for accessing nearby areas.
Room Quality
1.14
Room quality was poor, with reports of dirtiness, disrepair, and roaches present.
Amenities
5.67
Some useful amenities like a full-size refrigerator and stove, although overall experience affected by cleanliness.
Value for Money
2.63
Given the multiple cleanliness issues and service problems, perceived value was low.
Food and Beverage
3.68
No specific mentions, assigned standard quality for this hotel tier.
Overall Experience
2.65
Overall experience impacted by numerous issues with cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:24

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room at Extended Stay America - Austin. Cook your own meals and feel at home during your longer stay.

Complimentary Amenities

Benefit from free WiFi and start your day right with a free grab-and-go breakfast offered by the hotel. Save time and money with these complimentary amenities.

Convenient Location

Situated just a short distance from popular attractions such as the Texas State Capitol, University of Texas Austin, and Bob Bullock Texas State History Museum, Extended Stay America - Austin offers a convenient location for your stay.

Book now to experience comfort and convenience at Extended Stay America - Austin - North Central.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
A damage deposit of USD 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

3.6
Based on 253 reviews
Cleanliness: 1.18
Service: 4.65
Location: 7.19
Room Quality: 1.14
Amenities: 5.67
Value for Money: 2.63
Food and Beverage: 3.68
Overall Experience: 2.65
Z
Zijohn young couple us
8
Very good
2025-08-01 via Nuitee
Z
Zijohn young couple us
8
Very good
2025-08-01 via Nuitee
Z
Zijohn young couple us
6
Pleasant
2025-07-20 via Nuitee
E
Evans family with young children us
1
Never will come again
Pros:

The location was good and new management was nice

Cons:

the room was DISGUSTING! I should not have to buy roach spray and bleach just to wash my body !! The hallway had flooded out . There were dead roaches in the door frame !!!

2025-06-23 via Nuitee
A
Amber young couple us
1
The front lied and called the police on me after I paid them
Pros:

Was nun there

Cons:

I did not like anythjng

2025-06-22 via Nuitee
L
Lockwood family with young children us
1
Bad
2025-06-20 via Nuitee
M
Martin review category business travellers us
10
Exceptional
2025-06-17 via Nuitee
M
Menghi solo traveller us
2
A mild night mare
Pros:

Full size refrigerator and 2 burner stove top

Cons:

Roaches and dirty place in Disrepair, room was dirty with dirty tub I cleaned,

2025-06-15 via Nuitee
M
Mccarther young couple us
10
Thank You for allowing me to stay at hotel.
Pros:

It was great.

Cons:

Everything was good.

2025-06-13 via Nuitee
R
Ryan with friends us
1
Front desk girl needs customer service training asap
Pros:

Location was okay, it was central enough everything was 20 min away or less.

Cons:

They were doing renovations on only one side of the property which they booked our room on that side so it was always noisy with power tools and workers going in and out of the different vacant rooms. The front desk girl came off rude even though I don't think she was trying to be but definitely not a person that should be customer facing or in customer service at all. My biggest complaint would have to be the front desk girl cause she is very dry personality and isn't willing to compromise on anything. We couldn't have any guests in our room to visit us unless they had a valid id, which I've never experienced that before with any other hotel ever and just how she would say things to not only me but other travelers came off the wrong way. She should not be working the desk or phones at all. The other girl working with her did try to add some customer service by smiling and acknowledging and trying to find a solution but it always came back to the Indian girl working the front desk that had the final say so. Smile sometimes that makes a big difference in the way you say things.

2025-06-11 via Nuitee
C
Cedric young couple us
10
Exceptional
2025-06-02 via Nuitee
E
Elizabeth young couple us
4
Disappointing
2025-06-02 via Nuitee
A
Adolfo young couple us
1
It sucked it aas dirty holes in walls and everything
Pros:

Nothing it was the worst motel ive stayed at

Cons:

Everything, this place shouldn’t be open to the public

2025-05-28 via Nuitee
B
Brett review category business travellers us
3
Poor
Pros:

The lady at the front desk was very friendly and apologized for the situation.

Cons:

It was dirty and full of roaches!

2025-05-24 via Nuitee
N
Nancy young couple us
1
Too many bad things to list!!
Pros:

Price

Cons:

Horrible condition!!

2025-05-20 via Nuitee
K
Kirsten group gb
1
The getto
Pros:

Nothing

Cons:

Everything

2025-05-12 via Nuitee
D
Diana family with young children us
1
A waste of time
Pros:

Nothing

Cons:

It was under construction and the building smelled like mold and mildew .
We got into our room and our window was broken and the room smelled of smoke.
No wifi

2025-05-12 via Nuitee
A
Arlene group us
1
Bad
Cons:

It smelled and the bathroom was very dirty. Didn’t stay went to a different place

2025-05-09 via Nuitee
D
Dorothy young couple us
8
Very good
2025-04-25 via Nuitee
D
Dolores/maryjane/benjamin review category business travellers us
1
Bad
2025-04-24 via Nuitee