Hard Rock Hotel & Casino Bristol

Hotels
•
Hard Rock
9.1 (398 reviews)
500 Gate City Highway , Bristol , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Comfortable rooms
Great food
Cons:
High resort fees
Smoking in common areas
Reservations issues

Categories

Cleanliness
8.99
Guests frequently praised the cleanliness of the hotel.
Service
9.46
The staff were frequently described as friendly and accommodating.
Location
9
The hotel is well-located, with access to nearby attractions.
Room Quality
9.45
Rooms were noted for being clean and comfortable.
Amenities
8.98
Amenities received mixed feedback, particularly regarding smoking in restaurants.
Value for Money
8.44
Some reviews indicated that room price felt high compared to the experience's value.
Food and Beverage
8.99
Guests enjoyed the food quality but had complaints about smoke exposure.
Overall Experience
9.46
Overall experience was rated highly with mentions of future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:27

Property Description

Luxurious Amenities
Indulge in our indoor pool, sauna, and hot tub for the ultimate relaxation during your stay at Hard Rock Hotel & Casino Bristol.

Convenient Services
Benefit from our concierge service, room service, and 24-hour front desk for a seamless and enjoyable experience throughout your visit.

Prime Location
Explore nearby attractions like Bristol Motor Speedway and Tweetsie Trail, all within easy reach from our 4-star hotel.

For an unforgettable stay in Bristol, book your room at Hard Rock Hotel & Casino now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 398 reviews
Cleanliness: 8.99
Service: 9.46
Location: 9
Room Quality: 9.45
Amenities: 8.98
Value for Money: 8.44
Food and Beverage: 8.99
Overall Experience: 9.46
R
Russell • solo_traveller • us
7
2026-11-07 • via Nuitee
B
Bridget • extended_group • us
9
2026-11-04 • via Nuitee
P
Patricia • family_with_children • us
9
Excellent service, wonderful property even for families!
Pros:

The hotel was incredibly clean! The staff was friendly and helpful. The pool area was perfect. An absolute wonderful hotel!

Cons:

I would have liked it to be advertised that the Hard Rock Cafe was in the casino and families could not go there to eat. However, the room service option from the HRC was delicious and served hot right to our room in a timely manner!

2026-10-26 • via Nuitee
C
Cristina • couple • us
10
2026-10-24 • via Nuitee
P
Paige • couple • us
10
Fun and very friendly staff
Pros:

Fun concerts and rooms are adorable

Cons:

It will always be smoking or pets

2026-10-23 • via Nuitee
J
Jacquelyn • couple • us
10
2026-10-19 • via Nuitee
R
Robert • solo_traveller • us
6
I paid over $600 for the King Suite 1 night. Another $100 for the credit card hold. Then the next day they took $27 out
Pros:

Clean Modern

Cons:

Hidden charges to my credit card.

2026-10-15 • via Nuitee
C
Connie • couple • us
10
Even though it was a little pricey you did feel pampered during the time there.
Pros:

Staff extremely courteous and knowledgeable. Rooms, casino, restaurants, pool and hot tub were all well maintained and clean. Very comfortable beds and quiet room.

Cons:

No microwave in room. (Unfortunately did not have any luck in casino)

2026-10-14 • via Nuitee
K
Kim • couple • us
10
2026-10-13 • via Nuitee
H
Hall • solo_traveller • us
10
2026-10-11 • via Nuitee
A
Amy • couple • us
10
2026-09-18 • via Nuitee
P
Phyllis • couple • us
10
2026-09-14 • via Nuitee
A
Anita • couple • us
10
Very nicely designed
Pros:

Cleanliness staff

Cons:

We didn’t know there was a non smoking floor

2026-09-11 • via Nuitee
P
Paulette • family_with_children • us
7
Very nice stay and my win in the casino made it even more memorable!
Pros:

Beautiful hotel and casino. The room felt very luxurious.

Cons:

The casino allows smoking. Disgusting!! I would have rated this property a 10 if it weren't for the smoking...

2026-09-08 • via Nuitee
K
Keri • couple • gb
5
Good but was disappointed
Pros:

We arrived for a one night stay and the pool was not available tonuse due to PH levels. We were really looking forward to using that facility and weren't even told at check in ot want until we went down in our swimwear that we found outt by a closed.sign at the pool door

Cons:

Pool closure and lack of communication on this

2026-09-08 • via Nuitee
A
Allan • couple • us
9
Overall excl
Pros:

The room. The food. The staff.

Cons:

Drinks were pricy.

2026-08-12 • via Nuitee
M
Maxine • couple • gb
8
Pros:

Clean, comfortable

Cons:

Not much to do and the restaurants are Oder separate if you want different food and expects a phone number. As I’m not American I couldn’t leave one.

2026-07-17 • via Nuitee
D
Decker • couple • us
10
2026-07-06 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Everything was clean. Staff was efficient and friendly

Cons:

Toilet paper

2026-06-27 • via Nuitee
B
Betty • couple • us
8
Would stay again even though it’s a little pricey
Pros:

Location and its new so everything is sharp and clean

Cons:

A little pricey but it is connected to the casino

2026-06-21 • via Nuitee