Hard Rock Hotel & Casino Bristol

Hotels
•
Hard Rock
9.1 (397 reviews)
500 Gate City Highway , Bristol , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Comfortable rooms
Great food
Cons:
High resort fees
Smoking in common areas
Reservations issues

Categories

Cleanliness
8.99
Guests frequently praised the cleanliness of the hotel.
Service
9.46
The staff were frequently described as friendly and accommodating.
Location
9
The hotel is well-located, with access to nearby attractions.
Room Quality
9.45
Rooms were noted for being clean and comfortable.
Amenities
8.98
Amenities received mixed feedback, particularly regarding smoking in restaurants.
Value for Money
8.44
Some reviews indicated that room price felt high compared to the experience's value.
Food and Beverage
8.99
Guests enjoyed the food quality but had complaints about smoke exposure.
Overall Experience
9.46
Overall experience was rated highly with mentions of future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:27

Property Description

Luxurious Amenities
Indulge in our indoor pool, sauna, and hot tub for the ultimate relaxation during your stay at Hard Rock Hotel & Casino Bristol.

Convenient Services
Benefit from our concierge service, room service, and 24-hour front desk for a seamless and enjoyable experience throughout your visit.

Prime Location
Explore nearby attractions like Bristol Motor Speedway and Tweetsie Trail, all within easy reach from our 4-star hotel.

For an unforgettable stay in Bristol, book your room at Hard Rock Hotel & Casino now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 397 reviews
Cleanliness: 8.99
Service: 9.46
Location: 9
Room Quality: 9.45
Amenities: 8.98
Value for Money: 8.44
Food and Beverage: 8.99
Overall Experience: 9.46
M
Maxine • couple • gb
8
Pros:

Clean, comfortable

Cons:

Not much to do and the restaurants are Oder separate if you want different food and expects a phone number. As I’m not American I couldn’t leave one.

2026-07-17 • via Nuitee
D
Decker • couple • us
10
2026-07-06 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Everything was clean. Staff was efficient and friendly

Cons:

Toilet paper

2026-06-27 • via Nuitee
B
Betty • couple • us
8
Would stay again even though it’s a little pricey
Pros:

Location and its new so everything is sharp and clean

Cons:

A little pricey but it is connected to the casino

2026-06-21 • via Nuitee
D
Darrell • couple • us
9
2026-06-15 • via Nuitee
R
robbie • couple • us
6
My statement is OK but could’ve been better if they would accommodate me like I asked because it was my wife’s birthday
Pros:

The staff was real nice

Cons:

The room no microwave and it wasn’t the room I looked at on line and thought I got

2026-06-13 • via Nuitee
K
Kennedy • couple • de
9
Wonderful
Pros:

Customer service was excellent including the valet service. The restaurant food was delicious. Lots of slots

Cons:

The first shower is f the morning the water was lukewarm but then got hotter after the 2nd person showered

2026-06-13 • via Nuitee
M
Mark • couple • us
10
Loved it!
Pros:

This place was great! Friendly staff, great location.

Cons:

There didn't appear to be a smoke-free area in the casino. Kind of sucks to be enjoying yourself at a gaming table, and some idiot is puffing his cancer sticks beside you. BUT with that said - strangely the casino does NOT smell like smoke.

2026-06-10 • via Nuitee
A
Alison • couple • us
10
2026-06-09 • via Nuitee
C
Cody • couple • us
10
2026-06-08 • via Nuitee
K
Karin • solo_traveller • us
9
Pros:

the pool was really nice it had one of those shelves that you could sit or use the seats at very convenient to the casino itself the food was good the room service was good all of the staff was very nice and eager to help

Cons:

that I did not win more LOL!

2026-06-06 • via Nuitee
S
Sarah • couple • us
1
2026-05-27 • via Nuitee
C
CHARLES • solo_traveller • us
10
Pros:

Exceptional rooms, very large; Front desk personnel very congenial; parking attendants very helpful!

Cons:

I liked it all!!

2026-05-19 • via Nuitee
A
Amy • solo_traveller • us
10
2026-05-18 • via Nuitee
J
James • solo_traveller • us
5
Overpriced
Pros:

The easy acess to the casino.

Cons:

It was overpriced and no microwave in our room. Also surprisingly small considering the price.

2026-05-18 • via Nuitee
D
Danielle • solo_traveller • us
10
Very impressed with all amenities, accommodation and staff. Will definitely stay again
Pros:

Very friendly staff. Clean comfortable, awesome

2026-05-18 • via Nuitee
J
James • couple • us
8
very good except for the broken fridge and slow response of engineers
Pros:

dinner at the cafe was OK

Cons:

refrigerator in room didn't work. Took engineers two hours to show up, then they coudnt fix it so we had to move to another room.

2026-05-18 • via Nuitee
M
Mark • couple • us
7
Pros:

Clean

Cons:

No airport shuttle.

2026-05-17 • via Nuitee
C
Colleen • couple • us
10
Pros:

Room

Cons:

No microwave

2026-05-13 • via Nuitee
M
Marlana • couple • us
1
2026-05-11 • via Nuitee