Sirkeci Grand Family Hotel & SPA

Hotels
9 (1655 reviews)
Hocapaşa Mah. Serdar Sok. No:5, Sirkeci Fatih , Istanbul , tr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise from outside
Room maintenance needed

Categories

Cleanliness
8.75
Generally positive feedback on cleanliness but mentioned old building aspects.
Service
9.75
Numerous compliments on friendly and helpful staff.
Location
9.25
Great location with easy access to transportation and attractions.
Room Quality
8.25
Rooms need maintenance; some complained about noise.
Amenities
8.75
Basic amenities provided but some reviews indicate need for updates.
Value for Money
9.25
Guests feel they received good value for their stay despite some issues.
Food and Beverage
8.75
Not specifically mentioned; standard quality for this hotel tier.
Overall Experience
9.25
Overall positive experience with minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:04

Property Description

Central Location in Istanbul

Located in the heart of Istanbul, Sirkeci Family Hotel & SPA offers a convenient stay for travelers looking to explore the city's famous landmarks. Within walking distance to attractions like Topkapi Palace and the Blue Mosque, guests can immerse themselves in the rich history of Istanbul.

Comfortable Rooms and Relaxing Spa

Each air-conditioned room at Sirkeci Family Hotel & SPA is designed with your comfort in mind, featuring modern amenities such as a flat-screen TV, coffee machine, and a safety deposit box. Guests can also unwind at the on-site spa and wellness center, complete with a sauna for the ultimate relaxation experience.

Exceptional Services and Multilingual Staff

At Sirkeci Family Hotel & SPA, guests can expect top-notch services including room service, currency exchange, and a 24-hour front desk with multilingual staff fluent in Arabic, Bengali, German, and English. Whether you need assistance or local recommendations, the dedicated team is always ready to help.

Experience the best of Istanbul at Sirkeci Family Hotel & SPA. Book your stay now for a memorable and comfortable visit to this vibrant city.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for € 15 per person per night when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1655 reviews
Cleanliness: 8.75
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.25
S
Sara • extended_group • be
10
Aanrader!
Pros:

De ligging was super, elke dag kamer proper, koffiebar gevuld, propere handdoeken, zelfs de bedlinnen waren ververst! Meneer Esref was vriendelijk, behulpzaam!

2026-05-08 • via Nuitee
V
Vladimir • family_with_children • de
2
Строго не рекомендую.
Pros:

Хорошее расположение, уборка каждый день, замена полотенец и обновление расходников также ежедневное

Cons:

Как-будто в этом номере было сломано все, что можно было сломать : настенный светильник, сальниковое соединение на душевой лейке, чайник не отключался даже с выключенной кнопкой включения (хорошо, что не наоборот), отваливалась ручка на двери душевой кабинки. Номер в запустении :грязь, повреждения на мебели, отсутствие ручки на шкафу, грязь на ножках стульев и подоконнике. Я видел много номеров в запустении, когда не вкладываются деньги в поддержание / обновление, но здесь как-будто даже не исправлялись то, что исправить абсолютно недорого. Белье было сильно поношенное, одеяла вообще были с пятнами: желтыми, красными. Даже на полотенцах тоже были пятна. Две розетки на комнату. Не исправлялось то, что на виду. За окном жилая квартира, а между мусор и грязь. По-моему мнению у владельцев отсутствует хоть какое-то желание хоть как-то улучшить условия проживания. Я никогда не жил в настолько неприятных условиях, даже когда цена была в 3 и 4 раза меньше. Я частно останавливаюсь в хостелах, и не встречал ни одного хостела хуже этого номера. Для меня загадка столь высокого рейтинга. Рейтинг абсолютно не соответствует реальному положению вещей. Либо отзывы накручены, либо это покупка старого аккаунта букинга (если это возможно). Дети спали в одежде и боялись накрываться одеялом выше пояса.

2026-05-07 • via Nuitee
A
Anton • family_with_children • ua
6
Pros:

Очень удобное расположение. В номере было чисто. Хорошо оборудованная ванная комната. Удобные кровати. Есть чайник, холодильник, кофе, чай и вода.

Cons:

В номере не было посуды. Из окна вид на соседнюю стену на расстоянии 1 метра. Часть розеток в номере не работала.

2026-05-07 • via Nuitee
I
Ilbas • family_with_children • nl
7
Goedkoop, redelijk schoon en een geweldige lokatie.
Pros:

Aardig behulpzaam personeel

Cons:

De herrie van verschillende dingen. De wasmachine die staat savonds en snachrs te draaien, de ventilatie wat herrie maakt, het praten van andere bezoekers wat je duidelijk kan horen.

2026-05-07 • via Nuitee
A
Andrei Costin • family_with_children • ro
5
Pros:

Frindly staff.

Cons:

I had a very disappointing experience at this hotel in Istanbul.

The first room we were given was completely unacceptable — it was dirty, with hair on the beds and pillowcases that looked wrinkled as if someone had just slept in them.

We were then moved to a second room for two nights. It was slightly better, but still far from satisfactory. There was a very unpleasant smell coming from the bathroom, and the window was extremely small and faced another building at a very close distance, so there was almost no natural light at all. The mattresses were overly soft and uncomfortable, and the furniture was very old and worn out. On top of that, the radiator was leaking water, and we had to place a towel underneath it to avoid a mess.

After those two nights, we were moved again to a third room. This one was somewhat better since it faced the main street and we could finally air out the room properly. However, it came with another issue — it was extremely noisy. You could hear everything happening outside, even late at night, which made it very difficult to rest.

The hotel looks great in photos, but in reality, it does not match what is advertised at all.

The only real advantage is the location — it is close to the train station and main tourist attractions.

Overall, I would not stay here again and will definitely choose a different hotel next time I visit Istanbul.

2026-05-06 • via Nuitee
Наргис • solo_traveller • kz
10
2026-05-06 • via Nuitee
S
Spresa • family_with_children • ch
7
Super Lage
Pros:

Super Lage, nettes Personal.

Cons:

Das Zimmer war ja nur zum schlafen ist ok aber die Decke des Zimmers zerbröckelte und es fielen weisse spliter von der Farbe runter, Duschkopf war teilweise kaputt nicht angenehm zum Duschen, sonst war es einfach ok.

2026-05-06 • via Nuitee
O
Ozlem • family_with_children • nl
10
Het was heel goed
Pros:

Konum cok guzel, temizlik cok guzel, personel iyi.

Cons:

Restauranta sabah muzik aciyorlar. Muziek cok acik odalar duyuluyor ve rahatsiz oluyorsun

2026-05-05 • via Nuitee
Елена • extended_group • ru
10
Pros:

Всё отлично, две смежные большие комнаты. Удобно добираться. Рядом много магазинов и кафе

2026-05-05 • via Nuitee
R
Ricardo • family_with_children • pt
7
Very well located hotel
Pros:

The hotel e super well located right in the heart of the Istanbul, you can walk to the mosques or to Topkapi Palace. The staff is very polite and helpful.

Cons:

The breakfast selection could be improved for international guests. While the current menu is very traditional, focusing on salads, boiled potatoes, and green beans, it feels a bit limited for those not used to a Turkish breakfast. I love that the hotel stays true to its roots, but adding more variety like different types of bread, yogurt, and cereal would make it much better

2026-05-05 • via Nuitee
Z
zafir • family_with_children • de
1
2026-05-04 • via Nuitee
A
Aykut • extended_group • at
1
Location perfekt, Hotel Katastrophal
Pros:

Gar nichts!

Cons:

Unfreundliches personal verschimmelte Zimmern etc. Das Hotel entspricht nicht die Bilder was wir gesehen haben.

2026-05-04 • via Nuitee
Елена • extended_group • ru
10
Pros:

Замечательный отель! Остановились в нём компанией девчонок, в большом двухкомнатном номере. Ежедневная приборка, замена полотенец. Местоположение очень удобное: трамвай, Мармарай, причал Эминëню - позволяет добраться в любую сторону. Приветливый персонал. Цена очень приемлемая. Рекомендуем и сами обязательно вернёмся! Отдельное спасибо Сираж!

2026-05-04 • via Nuitee
P
Pamela • family_with_children • si
4
2026-05-04 • via Nuitee
Теодора Лишева • solo_traveller • bg
8
Удобно място
Pros:

Намира се на идеално място за разходки. Наоколо има страшно много ресторанти и магазини. Идеално място! Апартаментът не беше огромен, но ни беше комфортно и имахме място за всичко. Леглата бяха удобни.

Cons:

Не беше добре изчистено. Дори кошът в банята не беше изхвърлен и боклукът от предишните гости стоеше в него. Влиза се директно в едната спалня и баня амясто къде да си събуеш обувките, защото е твърде тясно (буквално само 1 спалня и няма място за нищо друго). Малката спалня беше направена отгоре-отгоре и имаше неизмазани части от стените и други недоразумения, оставени от майсторите.

2026-05-03 • via Nuitee
N
Nermin • extended_group • de
7
2026-05-03 • via Nuitee
C
Coskun • extended_group • at
10
Ein Freundliche Team und Hilfsbereit wir auch Organisiert
Pros:

Sehr Freundliche Team?

Die Hotel ist sehr zentral. Personal sehr Hilfsbereit und freundlich.

Die Zimmer sind sehr sauber. Kleine Empfehlung Transfer über Hotel ist 10 von 10. sehr gut Organisiert.

2026-05-03 • via Nuitee
S
Souhaïla • extended_group • be
6
Pros:

Bien situé et plutôt propre

Cons:

La chambre ne correspond pas vraiment aux photos. Les photos semblent dater. L’état de l’hôtel s’est dégradé depuis.

2026-05-02 • via Nuitee
H
Hasa • extended_group • al
10
2026-05-02 • via Nuitee
M
Murat • family_with_children • gr
7
2026-05-02 • via Nuitee