Holiday Inn Club Vacations Royal Haciendas All Inclusive

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (217 reviews)
Km. 289+10, Carr. Cancun-Tulum , Playa del Carmen , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great family amenities
Good food variety
Cons:
Noise issues
Undisclosed fees
Inconsistent service

Categories

Cleanliness
7.73
Some reports of noise and maintenance issues affecting comfort.
Service
9.2
Most staff were friendly and helpful, but there were issues with specific staff behavior.
Location
9.24
Well-located for families, though some areas presented challenges.
Room Quality
8.19
Rooms spacious but issues with noise and maintenance reported.
Amenities
8.72
Great facilities including pools and kids' club.
Value for Money
8.18
Some dissatisfaction with undisclosed fees affecting perceived value.
Food and Beverage
8.73
Food variety and quality generally praised, with some service issues.
Overall Experience
8.8
Mixed experiences, highlighted by great family-oriented features but marred by service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:00

Property Description

Luxurious Suites in Tropical Gardens
The Royal Haciendas Resort & Spa, nestled on the Mayan Riviera beach, offers upscale suites amidst lush tropical gardens. Enjoy amenities like swimming pools, tennis courts, and a complimentary shuttle to Playa del Carmen.

Spa, Wellness, and Fitness
Indulge in relaxation at the spa and wellness center featuring Turkish baths, or stay active at the fitness center. Lounge on the beach with provided parasols and loungers, offering a serene escape.

Diverse Activities and Nearby Attractions
Engage in activities like diving or explore the vibrant shops, bars, and restaurants in Playa del Carmen. With ocean views from select suites and Cancun International Airport just 30 minutes away, the Royal Haciendas is your gateway to a luxurious Riviera Maya experience.

Important information:

All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $145.24. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check in.

Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process.

At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.

Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact the property with any questions regarding the charge for this reservation.

The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.

Early departure policy: No refunds will be given for any cancelation or modification made after check-in.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 217 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.8
I
Indira • family_with_children • in
10
Amazing 🤩
Pros:

We had an amazing stay at this all-inclusive resort! The food and drinks were excellent, and the staff were incredibly friendly and welcoming. Everything exceeded our expectations, and the hospitality was outstanding. We highly recommend this resort and can't wait to visit again!

Cons:

There is no beach 😔

2026-08-04 • via Nuitee
C
Chanaz • family_with_children • fr
9
2026-07-20 • via Nuitee
A
Akira • couple • mx
10
人生最高の宿
Pros:

全て最高。カンクンのオールインクルーシブとは違って従業員のモチベーションが高い。

Cons:

本当に探しても見つからない。。　もう少しプールごとにバリエーションがあるとより良い。

2026-07-18 • via Nuitee
J
Jose Tomas Navarrete • solo_traveller • cl
10
100/10 family and all inclusive to relax
Pros:

Everything

Cons:

Nothing. Just couldnt stay longer :(

2026-06-29 • via Nuitee
A
Ana Paula • family_with_children • br
9
Voltaríamos mil vezes
Pros:

O café da manhã era bem completo, nao pude aproveitar muito pq gosto mesmo do cafe brasileiro, mas isso é gosto pessoal. Tinham muitas opçoes de frutas, paes, ovos, bacon e outros

Cons:

Únicos itens que deixou a desejar foi o mar, que não é tao atrativo para banho e a falta de uma bola de futebol. Um funcionario cedeu uma, informando que era a utilizada para diversos esportes, inclusive futebol, e ao chegar na quadra, meu filho e meu marido foram abordados por uma funcionaria, pedindo que parasse de usar a bola para aquele fim, que era proibido. Alem da ausencia da bola, algo simples de resolver, a contradiçao pelos funcionarios, os deixaram constrngidos.

2026-05-18 • via Nuitee
L
Luis • couple • us
2
2026-05-17 • via Nuitee
L
Luis • family_with_children • ch
9
2026-05-16 • via Nuitee
M
Marcos • family_with_children • us
10
Pros:

Cleanliness, food, family friendly

Cons:

Nothing

2026-05-12 • via Nuitee
E
Edson • family_with_children • mx
8
Parecia que estávamos no paraíso, mas isso foi quebrado em momentos por priorizarem certas nacionalidades.
Pros:

Gostamos da limpeza

Cons:

Poderia ter opção com ou sem banheira

2026-05-11 • via Nuitee
J
john • couple • us
10
Pros:

Location was good, transportation to and from the airport was very easy, food very good

2026-05-02 • via Nuitee
N
Nereida • family_with_children • us
10
Pros:

everything

Cons:

nothing

2026-04-27 • via Nuitee
P
Poret • family_with_children • fr
10
Rien de manque, tout est parfait
Pros:

Le confort des chambres, la disposition, l orientation, la piscine, les différents restaurants et bar, la qualité des produits, tout était parfait

2026-04-18 • via Nuitee
N
Natalia • family_with_children • us
10
Pros:

Everything

Cons:

They were doing some construction I guess next to our room. Not sure what it was, but every time that I took my son to the room for a nap, they were hammering.

2026-04-17 • via Nuitee
J
Jan • couple • us
10
Our grandsons loved it and didn’t want to go back home, ages 5 and 7
2026-04-11 • via Nuitee
M
Maria Victoria • family_with_children • ar
9
Pros:

La habitación grande cómoda. Las piletas muy buenas y súper limpias. El servicio a la habitación súper rápido. Los fotógrafos son los más!

Cons:

Las actividades muy pocas. No hay casi playa para meterse. El menú del mediodía nunca cambia. El señor que te atiende en el bar la rotonda nunca fue amable. El trato en general si no sos de EEUU, Canadá etc no te dan ni bola. Solo fue excelente el señor que nos recibió.

2026-04-11 • via Nuitee
D
Don • family_with_children • us
7
No BEACH
Pros:

The staff and food were fantastic

Cons:

There is no beach, the pictures online are from 2005 or earlier. Where the beach should be there are giant sand bags.

2026-04-09 • via Nuitee
N
Natia • family_with_children • us
8
2026-04-03 • via Nuitee
D
Doug • family_with_children • ca
8
2026-04-01 • via Nuitee
T
Tanel • family_with_children • ee
8
Good oldschool place! There is no usable beach.
Pros:

Food was good. Service was good. No need to leave the hotel.

Cons:

There was no beach like shown on the images. All in was wierd needed to sign 0 checks and some things still cost some money.

2026-03-27 • via Nuitee
A
Anais • family_with_children • fr
10
Pros:

Accueil, propre , très bon service et repas

Cons:

La localisation il faut prendre un taxi pour aller en centre ville

2026-03-24 • via Nuitee