Sun Inns Hotel Cheras - Balakong

Hotels
6.4 (329 reviews)
Unit 1-G, Jalan Kasturi, Taman Kasturi-Phase 1, Off Jalan Balakong, Batu 11, , Cheras , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Cons:
Cleanliness issues
Unfriendly reception

Categories

Cleanliness
4.81
Some cleanliness issues reported, such as dirty bedding and old furniture.
Service
7.28
Mixed experiences; staff was friendly, but some guests noted unfriendly reception staff.
Location
7.82
Strategic location near eateries and shopping, highly appreciated by guests.
Room Quality
7.27
Rooms are spacious and comfortable, but some encountered issues with cleanliness.
Amenities
5.8
Basic amenities met expectations, but there were some complaints about a lack of water.
Value for Money
6.26
Generally perceived as reasonable, but varying experiences reflected in other categories.
Food and Beverage
5.81
Limited information, but location near food options is appreciated.
Overall Experience
6.18
Overall satisfaction with a balance of positive experiences and some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-16 11:38

Property Description

Convenient Location
Located in the bustling area of Cheras, our hotel is within close proximity to major attractions such as District 21 IOI City and Axiata Arena.

Modern Amenities
Enjoy complimentary Wi-Fi throughout the hotel and take advantage of our 24-hour front desk and luggage storage facilities for a hassle-free stay.

Spacious Family Rooms
We offer comfortable family rooms, perfect for a relaxing stay with your loved ones. Book your stay at Sun Inns Hotel Cheras - Balakong now to experience convenience and comfort like never before.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 20 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.4
Based on 329 reviews
Cleanliness: 4.81
Service: 7.28
Location: 7.82
Room Quality: 7.27
Amenities: 5.8
Value for Money: 6.26
Food and Beverage: 5.81
Overall Experience: 6.18
N
Nakshaathraa • family_with_children • my
10
2026-02-13 • via Nuitee
A
Ali • solo_traveller • my
10
Pros:

Everything was good here, the room is clean enough and the big size also the staff friendly.

2025-10-04 • via Nuitee
A
Ardell • solo_traveller • my
10
2025-10-04 • via Nuitee
B
Ben • solo_traveller • my
10
Pros:

GOOD SERVICE,ROOM BIG,STAFF BANYAK GOOD...TQ

2025-10-03 • via Nuitee
A
Ali • couple • my
10
Pros:

Everything is good,the room is big with separate two toilet, comfortable to stay and the manager also deliver good service and nice person which she help me while her staff busy during peak hour ☺️

Cons:

Some of the guests doesn't have common sense which I see they very loud and just through their rubbish in the lift, just feel poor to the staff facing this kind of guests. Wish the staff the best☺️👍 thank you for the good service sun inns hotel cheras

2025-10-01 • via Nuitee
O
Othman • family_with_children • my
7
2025-10-01 • via Nuitee
• solo_traveller • my
5
2025-09-30 • via Nuitee
R
Rosdi • family_with_children • my
10
Pros:

Bilik yang besar
Manager nama Malina sangat membantu

2025-09-29 • via Nuitee
S
SAMSULFAIS • couple • my
10
Sangat puas hati
Pros:

Terbaik. Akak Magis terbaik

Cons:

Tiada

2025-09-29 • via Nuitee
M
mohdhassin • family_with_children • my
8
2025-09-20 • via Nuitee
S
Syafiqah • family_with_children • my
10
Pros:

Near to mamak - open 23 hours

Cons:

Cadar kotor

2025-09-17 • via Nuitee
M
Mohammad Haffizi • solo_traveller • my
9
Pros:

Strategic location nearby mamak and shopping mall

Cons:

nothing

2025-09-15 • via Nuitee
J
Jimmy • family_with_children • my
7
2025-09-11 • via Nuitee
T
Tono Expensive • family_with_children • my
5
2025-09-09 • via Nuitee
• extended_group • my
8
Pros:

bilik besar dan bersih. memang selesa untuk 6 pax. senang nak cari makan sebab bawah hotel ada kedai mamak

Cons:

check in lambat sikit sebab dorang lupa nak cuci bilik

2025-09-07 • via Nuitee
E
Esmail • family_with_children • my
4
2025-09-06 • via Nuitee
Y
Yeo • couple • my
5
Cons:

床板很旧，而且有些破的，然后整头和床单，还有被几乎都有血迹，而且不止一间房间，入住很多间房里面的问题都一样

2025-09-06 • via Nuitee
K
Khairul • family_with_children • my
7
2025-09-05 • via Nuitee
M
malini • family_with_children • my
10
Pros:

Clean

Cons:

Dnt have water

2025-09-03 • via Nuitee
A
Adilah • couple • my
5
2025-09-03 • via Nuitee