The Westin Xi'an

Hotels
•
Westin
8.8 (68 reviews)
66 Ci En Road, Qu Jiang New District, Xi'an , Xi'an , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable rooms
Cons:
Service could be improved
Miscommunication on promotions

Categories

Cleanliness
8.78
Rooms were clean and modern with comfortable beds.
Service
8.75
Staff were friendly and attentive, but some service was lukewarm.
Location
9.29
Excellent location close to attractions and shopping.
Room Quality
8.74
Spacious and well-maintained rooms providing good comfort.
Amenities
8.77
Well-equipped amenities including washing machine and microwave.
Value for Money
8.73
Good price/quality ratio for the services offered.
Food and Beverage
8.28
Breakfast options were limited but high quality.
Overall Experience
9.05
Overall a pleasant stay with minor issues regarding promotions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:24

Property Description

Luxurious Getaway in Xi'an
Boasting an on-site Chinese museum with over 2000 artifacts, The Westin Xian offers a luxurious escape in the ancient city of Xi'an. Guests can enjoy the indoor pool, WestinWORKOUT® Gym, and Spa treatments. Free tickets to Xi’an Qu Jiang Museum of Fine Arts add to the experience.

Stylish Rooms and Comfort
The air-conditioned rooms feature a 37-inch flat-screen TV, Westin Heavenly Bed®, and elegant bathrooms with separate shower and bathtub. The hotel's proximity to attractions like Big Wild Goose Pagoda and Tang Paradise makes it a convenient choice for travelers.

Dining and Leisure Options
Indulge in Japanese cuisine at Mai Restaurant, Cantonese dishes at Zen5es, and international fare at Seasonal Tastes. Relax with desserts at Daily Treats or drinks at The Lobby Lounge. With day trips, limousine services, and a sauna available, The Westin Xian ensures a memorable stay.

Book your luxurious stay at The Westin Xian for an unforgettable experience in Xi'an!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 68 reviews
Cleanliness: 8.78
Service: 8.75
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
S
soeun • family_with_children • kr
10
Pros:

숙소의 위치, 직원들의 정확한 호텔 업무의식을 가지고 있습니다.
친절하고, 정확했습니다.

Cons:

수영장의 샤워시설

2026-01-20 • via Nuitee
S
S • extended_group • sg
9
2026-01-05 • via Nuitee
D
Dan • couple • gb
10
We had a very nice stay. Room is spacious with separate toilet and shower room. The breakfast is amazing! We didn’t have
Pros:

Everything

Cons:

none

2025-12-28 • via Nuitee
T
Timothy • couple • sg
10
Staff were attentive and the room was confortable. They noticed that we had book the apartment instead of the hotel room
Pros:

Very near Tang Everbright City and Large Wild Goose Pagoda. Excellent service and comfortable room

Cons:

Heater was a bit weak compared to other hotels

2025-12-16 • via Nuitee
D
Donna • family_with_children • us
5
Pros:

I like the location of the hotel to the big wild goose pagoda and a mall is right across the street.

Cons:

We were on the first floor of the hotel so there's no view just looking at the side yard from the window. We would smell cigarette smoke coming from nearby our room so we weren't sure if it's the wind blowing the smoke into the building and coming through that way or people/staff smoking in the lobby area (we were on the ground floor and seems like there's a passageway where staff move through right across from our room.) We also heard conversations occurring around 11pm right outside our room (there was a sitting area just outside beside our room) and I didn't like that. My kids did not like the pool and facility at this hotel in comparison to other pool&facilities in China. The steam room had a mold-like smell but it was not operating at the time we were there.

2025-12-10 • via Nuitee
A
Adeline • couple • sg
10
Excellent hotel with perfect location!
Pros:

Modem and super clean. Biget in toilet is a plus!!!

Cons:

Temperature in room not able to control. Centralised system. Cos we find a little warm even is winter.

2025-12-07 • via Nuitee
G
Grace • family_with_children • sg
10
Enjoy & pleasant stay
Pros:

Well maintained

Cons:

Near to shopping mall. MRT & tourist attraction

2025-12-05 • via Nuitee
S
shanshan • family_with_children • sg
9
Excellent and satisfying.
Pros:

Breakfast was excellent on Friday and Saturday. Front desk was very courteous and helpful. There were two very helpful ladies at front desk: one was Winnie Zhou and the other Mia (the lady who serve me when i checked out on 29 Nov, hope i remember the name correctly). The Doorman/porter was very attentive and fast to assist guests with their transportation. The room services were also very prompt and kept rooms clean everyday. Would recommend anyone to stay at Westin Xi'an :)

Cons:

Staff forgot to add our breakfast on the 2nd day at the Seasonal tastes restaurant with our upgrade of room.

2025-12-05 • via Nuitee
R
Renz Marione • couple • ph
10
Pros:

It’s very close to the mall and walking street

Cons:

Nothing

2025-11-27 • via Nuitee
H
Horst • couple • th
9
Komfortables, gut gelegenes Hotel mit angegliederten Studio-Appartements
Pros:

Komfortables Hotel mit angegliederten Studio-Appartements in unmittelbarer Nähe des spektakulären „Tang Nachtmarktes“ - Sehr gut ausgestattetes, geräumiges Studio mit sehr bequemem Doppelbett - Waschmaschine und Mikrowelle waren vorhanden - Geräumiges Bad mit Dusche und Badewanne - Umfangreiches Frühstücksbüffet - Preis- /Leistungsverhältnis in Ordnung - Freundliches Personal

Cons:

Es gab NICHTS zu beanstanden !!!

2025-11-25 • via Nuitee
K
KokBeng • extended_group • sg
6
Expected more from Westin
Pros:

1. Convenient location to the various attractions and shopping mall.
2. Premier room on club floor was nice and clean.

Cons:

1. Lukewarm service from the staff.
2. Lack of food choices during breakfast at the executive club, while over-crowded during the evening.
3. Because of the nearby attractions, traffic to the hotel was extremely congested.

2025-11-23 • via Nuitee
S
Sarah’s Workout lessons • extended_group • sg
10
fantastic
Pros:

Excellent location

Cons:

a little dark

2025-11-22 • via Nuitee
Y
Yi-Lin • family_with_children • au
8
Great Stay at Xi An!
Pros:

The Westin Xi’an is perfectly located if you want to experience the famous Sleepless City and enjoy the local food scene! The large shopping mall, The Joy City, is right opposite the hotel, and there are plenty of restaurants and cafes nearby, making it extremely convenient for dining. Transportation is also easy, with buses and DiDi readily available to explore other nearby tourist attractions.

The hotel itself is modern, comfortable, and well-maintained, with spacious rooms and plush beds that ensure a good night’s sleep. The staff were friendly and attentive, providing excellent service throughout our stay. Even though breakfast was not included, the spread was outstanding, with a wide variety of high-quality options that made it worth every penny.

Overall, the Westin Xi’an offers a great combination of comfort, convenience, and access to Xi’an’s top sights and dining experiences. Highly recommended for both tourists and families.

Cons:

During our stay, we noticed a discrepancy with the booking offer. The hotel promotion promised two complimentary beers, but when we checked in, the staff were not aware of this deal. While we didn’t pursue it further as my father preferred not to drink much, it would be ideal for the hotel to honour such offers as advertised. Clearer communication on this would enhance guest satisfaction.

Additionally, we stayed in the Westin apartment rather than the main hotel. While the apartment itself was spacious and comfortable, it was located some distance from the main hotel lobby. This made walking to and from the main hotel quite inconvenient, especially for elderly guests. Staying in the main hotel would have provided easier access to hotel facilities and services.

On a positive note, the Westin apartment offered modern, clean, and well-equipped rooms. The beds were comfortable, the bathrooms were spotless, and the overall ambience was quiet and relaxing. The location was still convenient, with shopping, cafes, and local attractions within easy reach, making it suitable for families or groups who don’t mind the short walk.

Overall, the stay was pleasant, but attention to booking promotions and proximity to the main hotel facilities would significantly improve the guest experience.

2025-11-21 • via Nuitee
P
PIM • couple • nz
6
2025-11-14 • via Nuitee
M
Maxim • family_with_children • ru
9
Pros:

The hotel is conveniently located near the main pedestrian street, the Goose Pagoda, and shopping centers. It has recently been renovated and offers comfortable, spacious rooms. Considering we prefer European cuisine, there was plenty to eat and learn a lot about Chinese dishes. The staff kindly advised us on what to try and what to be careful with due to the spicy nature of the dishes.

It was very gratifying to realize that the hotel caters not only to Chinese domestic tourism but also to international travel. There were no communication issues when arranging late check-outs and early check-ins. I'd especially like to thank Leona and Niko. And of course, it was a pleasure to meet a hotel staff member from Russia, the wonderful Marina, who became our guiding light throughout Xi'an and its surroundings. Overall, everything was very friendly and understandable.

2025-11-10 • via Nuitee
N
Nan • family_with_children • de
4
Cons:

酒店有蚊子或者虫子，被咬了三个大包。

2025-11-05 • via Nuitee
N
Nan • family_with_children • de
4
2025-11-05 • via Nuitee
A
Agnieszka • family_with_children • pl
6
super lokalizacja, mily personel
Pros:

smaczne sniadanie, super lokalizacja

2025-10-21 • via Nuitee
M
mehdi • solo_traveller • tn
7
2025-10-21 • via Nuitee
S
Sara • family_with_children • us
10
Beautiful hotel in a great location
Pros:

This is a beautiful hotel in a great location, right across the street from the Giant Wild Goose Pagoda. The rooms are well-appointed, beds comfortable, bathroom and shower very large, and the staff is very helpful and friendly.

Cons:

Nothing

2025-10-04 • via Nuitee