Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Public Bath
Staff adhere to local safety protocols
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Spacious rooms
Great location near Ueno Park
Attentive staff
Clean facilities
Cons:
Limited food options for breakfast
Some cleanliness issues
High pricing concern

Categories

Cleanliness
8.5
Facilities were clean and well maintained, though some guests mentioned issues with room cleanliness.
Service
9.5
Staff was very attentive and helpful throughout the stay.
Location
10
Great location near Ueno Park and access to transportation.
Room Quality
9.5
Rooms were spacious and comfortable, suitable for family stays.
Amenities
8.5
Good amenities mentioned including onsen, but some noted a lack of washing machines.
Value for Money
8.5
Some guests found the pricing a bit high for the overall experience.
Food and Beverage
8
Breakfast options were criticized; the shift to a western style breakfast was not well received.
Overall Experience
9.5
Overall pleasant stays from most guests, with positive feedback on comfort and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:26

Property Description

Central Location in Tokyo
Located in the heart of Tokyo, &Here TOKYO UENO offers 3-star accommodation near various popular attractions such as Ryuseido Shinjo-in Temple and Saigo Takamori Statue.

Convenient Amenities
Guests can enjoy the convenience of free WiFi and the option of private parking at an additional cost. Selected rooms are equipped with a kitchenette, including a fridge and microwave, providing a homey touch during your stay.

Nearby Attractions
Explore the nearby points of interest like Matsuzakaya Ueno and Kyu-Iwasaki-tei Garden, immersing yourself in the rich culture and history of the area.

Experience comfort and convenience in the bustling city of Tokyo at &Here TOKYO UENO.

Important information:

The accommodations can be cleaned upon request for an additional charge.

Room cleaning service is offered every 3 days. Garbage is collected and towels are changed daily.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1248 reviews
Cleanliness: 8.5
Service: 9.5
Location: 10
Room Quality: 9.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
V
Vijaya kumar family_with_children my
9
Pros:

The location

Cons:

The room cleaning services

2026-03-28 via Nuitee
E
Erik couple us
10
AmaIng
Pros:

Overall nice location. Great Coffee shop and the Onsen gives a nice view of Ueno Park

2026-03-27 via Nuitee
F
Flake313 family_with_children au
9
Very good service in a lovely hotel
Pros:

After a rocky start to our stay, the staff went out of their way to make sure our time at the hotel was comfortable and enjoyable. I highly recommend this hotel for it's clean and comfortable rooms, great location and very efficient staff.

2026-03-27 via Nuitee
E
Elín Björg couple is
7
Good and well located hotel, but don’t order breakfast.
Pros:

The room was big and the beds are very good.

Cons:

Terrible breakfast, we paid for three but only ate (tried to) the first morning. No yogurt, no fruits, no bread, no cheese 🙈 not suitable for four star hotel.

2026-03-26 via Nuitee
Y
YENJU couple tw
9
2026-03-26 via Nuitee
S
Supat extended_group th
3
Will be bcak
Pros:

Kitchen and bathroom.

Cons:

No

2026-03-26 via Nuitee
T
Tse family_with_children us
7
Overall, experience is mediocre.
Pros:

My favorite part of the hotel was the public bath especially the one with open air. I was able to soak in the hot tub while the raindrops gently came down. It was pure serenity. It is also very well kept and very clean.

Cons:

The toilet area and the bath area are separated. What I dislike about it was that the bath area was really small. It was hard to work around. I have a habit of displaying my toiletries but this time was disappointing and sloppy.

2026-03-26 via Nuitee
M
Mathieu family_with_children sg
9
2026-03-25 via Nuitee
Y
Yossita family_with_children id
8
Great location in ueno area
Pros:

Location is strategic in ueno. The room was smaller than what I expected but comfortable.

Cons:

The price i paid for the room was higher than what I would expect given the hotel and location.

2026-03-25 via Nuitee
S
Stephanie couple au
6
Pros:

- Staff were very lovely.
- Good location across from the park.
- Close to multiple train stations.

Cons:

- Cannot lock washing machine & dryer so people were taking out other people’s clothes & dumping them because there aren’t enough dryers. This is because it takes >3 hours to dry a load!
- Very noisy area.
- Expensive for what you get.

2026-03-25 via Nuitee
L
Liza extended_group us
10
Perfect home base for 6 nights. Kids loved the loft beds.
Pros:

Amazing location. Close to train, Ueno park and many convenience stores. Kids loved the loft beds. Room was bigger than other similar hotels we stayed at in Japan. Plenty of space for suitcases.

2026-03-25 via Nuitee
G
Gregory family_with_children us
10
Amazing hotel for anyone in the heart of Ueno
Pros:

He room was large—perfect for a family of 4–and the loft beds for the kids were a big hit. We had a great view of Ueno Park from our window. The place is impeccably maintained and the few times I had to interact with office staff, they were friendly and helpful.

Cons:

About the only complaint I could make, and this is kind of nitpicking, is the laundry facilities. They are too slow and there are too few for the number of guests who may want to use them.

2026-03-24 via Nuitee
C
Chang-yi family_with_children tw
9
2026-03-24 via Nuitee
N
NUTCHA couple au
7
Great value for stay but room a bit small
Pros:

Close to train station

2026-03-23 via Nuitee
W
William family_with_children us
8
2026-03-23 via Nuitee
H
Huan Ting family_with_children tw
10
2026-03-22 via Nuitee
G
Gloria extended_group us
10
Wonderful. The room was spacious and clean. The staff was friendly and spoke several languages. The location was perfect
Pros:

Location and friendliness of the staff. Always willing to help.

Cons:

Nothing. I loved this hotel. I will stay here Every time I visit Tokyo

2026-03-22 via Nuitee
A
andreas family_with_children se
9
2026-03-21 via Nuitee
H
HIROKO couple jp
8
2026-03-19 via Nuitee
Y
Yun Ting couple tw
10
2026-03-19 via Nuitee