Hai Au Hotel

Hotels
7.9 (21 reviews)
03 Nguyễn Chánh, Phường Lộc Thọ, Thành Phố Nha Trang, Việt Nam , Nha Trang , vn

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Convenient location
Spacious rooms
Good value for money
Cons:
Faulty lighting
Electrical issues in the room

Categories

Cleanliness
7.35
The maintenance of the room could have been better, as there was an issue with faulty lighting.
Service
8.35
The staff was responsive and eventually resolved the issue with the light, though it was initially unsatisfactory.
Location
8.85
Convenient location, very close to the city center.
Room Quality
6.85
The room was spacious but lighting issues impacted overall experience.
Amenities
7.85
Standard amenities provided, but could use improvements.
Value for Money
8.35
Great value considering the price point.
Food and Beverage
7.85
No specific feedback was provided on food and beverage.
Overall Experience
7.75
Overall a positive experience with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:57

Property Description

Prime Location

Modern Amenities

Exceptional Service

Experience the best of Nha Trang at Khách sạn Hải Âu. Enjoy a comfortable stay just steps away from Nha Trang Beach and Nha Trang Centre Shopping Mall. Unwind in our air-conditioned rooms equipped with free WiFi and flat-screen TVs. Let our 24-hour front desk assist you with organizing tours to explore the city. Indulge in room service and relax in the shared lounge. With free private parking and a terrace, we ensure a convenient and enjoyable stay for all our guests. Book your stay now for an unforgettable experience in Nha Trang!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 21 reviews
Cleanliness: 7.35
Service: 8.35
Location: 8.85
Room Quality: 6.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 7.75
Назира • solo_traveller • kz
1
Pros:

Расположение и вид из окна

Cons:

Все старое, все грязное, после уборки дверь не звурыли на ключ, очень тускло

2026-02-10 • via Nuitee
M
Mai Huong • couple • vn
8
Tuyệt vời
Pros:

Vị trí và phục vụ

Cons:

Phòng hơi cũ và tối

2026-01-28 • via Nuitee
P
Priscilla • solo_traveller • fr
7
Très correct
Pros:

Le lit était confortable, les serviettes changées ts les jours, bien situé...

Cons:

La salle de bain était un peu vetuste mais rien de dramatique...

2026-01-28 • via Nuitee
Q
Quang Vinh • couple • vn
8
Rất tốt, cám ơn ban tiếp tân.
2026-01-20 • via Nuitee
C
Cường • family_with_children • vn
8
Hài lòng
Pros:

Giá cả vừa phải, dfi lại thuận tiện

2026-01-19 • via Nuitee
C
Cường • family_with_children • vn
7
Pros:

Thuận tiện đi lại

Cons:

KS không được sạch sẽ lắm

2026-01-19 • via Nuitee
H
Hưng • couple • vn
9
2026-01-19 • via Nuitee
H
HUONG • extended_group • vn
8
2026-01-05 • via Nuitee
H
Hiếu • couple • vn
9
2026-01-02 • via Nuitee
T
Trường TH&THCS Cam Lập • couple • vn
7
2026-01-02 • via Nuitee
H
Hải • extended_group • vn
8
Pros:

Vị trí thuận tiện, phòng rộng. Rất phù hợp trong tầm giá.

2025-12-24 • via Nuitee
Q
quang • couple • vn
10
2025-11-17 • via Nuitee
R
Rjt • solo_traveller • vn
8
2025-09-04 • via Nuitee
C
Chính • family_with_children • vn
6
2025-08-14 • via Nuitee
T
Tạ • couple • vn
6
2025-08-11 • via Nuitee
B
BẠCH ĐOÀN CAO SANG • extended_group • vn
3
Pros:

Vị trí gần trung tâm giá tốt

Cons:

1. Bóng đèn chính của phòng 410 bị hỏng vào lúc 18h00.
Nhân viên đề xuất với chúng tôi "Chịu khó để ngày hôm sau thay".
Chúng tôi không đồng ý, nên sau 1h, nhân viên đã thay 1 bóng đèn (vàng) có cường độ ánh sáng thấp. Cả phòng không có bóng đèn ánh sáng trắng nào, gây khó khăn để làm việc, sinh hoạt trong phòng.

2. Nguồn điện của phòng chập chờn, làm tôi bị hỏng 1 dây sạc laptop.

2025-08-11 • via Nuitee
N
Nguyễn • couple • vn
10
2025-08-04 • via Nuitee
N
Nguyễn • family_with_children • vn
8
2025-08-01 • via Nuitee
H
Hao • solo traveller • vn
9
Superb
2025-07-27 • via Nuitee
B
Bebe • solo traveller • br
1
It's infected with ants
Pros:

The guard is very kind.

Cons:

It's infected with ants. I couldn't sleep! I got stinged in many parts of my body. The place is acceptable but the shower does not heat, the water comes out cold! The bathtub is broken, some come out on the sides. The sleeping blanket is very old, has specks and causes allergies. The television is broken, has no channels and half screen is unuseable. I had nightmares! I couldn't sleep well! The hotel is a bit old. The worst are the insects! They really bothered me a lot! All over the body!

2025-06-03 • via Nuitee