WoodSpring Suites Austin South Central I-35

We booked the room within the hour and upon arrival, they said they needed to cancel b/c they were overbooked.

Everything.

They charge a $100 non-smoking deposit. I checked out of room 112 on a Saturday morning August 1, 2026. I checked my credit card on Monday, August 3, 2026. My $100 deposit was not yet refunded. I called the front desk and spoke with Laurie. She did some research and finally determined that I may have to wait up to 10 days and then check my credit card again to see if the refund has been processed. I'm not happy about that system. I'm luck I checked. If the hotel management were corrupt, they could bet that if former guests didn't check within 10 days they probably wouldn't. And then it would be easy to forget to refund the $100 and less likely to have the customer remember to refund the $100. I have stayed there at least twice before. Lauria said that she could confim that one of those deposits was refunded but not the other one. I don't remember which credit card(s) I used then and both I and the hotel management know that if you read between the lines. Also, my Booking.com receipt says I'd be charged $141.61 for my stay. But my creditcard shows a charge of $144.94 to the additional benefit of who-knows.

No table , couch or chair in the room !
Nothing to hold the toilet paper in the bathroom ! Smell of dogs in the hall and rooms !

The beds were both quite uncomfortable.

We were not told that there would be a $100 charge added to our room or that it would take about a week before it was refunded.

The hotel only had one luggage cart.

The chair for the desk was in very poor condition. We didn’t need to use it, but it was surprising to see a chair that damaged in a hotel room.

There were children running up and down the hallway, either on our floor or the one above us, until about 10pm. It was pretty loud, but then again, the room had a low price point.

Stayed for three days only had one towel for a family of four the whole three days never received anymore , liked that the hotel was per friend but hallways and lobby reeked of wet dog smell , tv remove didn’t work never received another one back after turning it in and ac was broken in our room

Bathtub was clogged, the was a homeless person inside the building somehow??? When I got off the elevator he was asleep right in front of the elevator, when I was walking around the wood floor got stuck to my foot and the whole floor LITERALLY lifted off… I’m a guy and it takes a lot to gross me out and I never write reviews but man… this pissed me off

Lengthy check in time (15min)
Never got towels

The ac smelled like mildew

Horrible Front Desk. I got a room for my employees and as soon as they walk into the door they were greeted with "its fully booked" not knowing i had just made a reservation on booking.com. treated my employees horribly and i can only imagine what they have done in the past. to top it off they did not want to refund me the money for the night and that includes booking.com a 70 dollar stay and get refunded 22 dollars when we did not even set foot in a room. this is embarrassing for both this hotel and this website. speaks volumes on your customer service.

Water pressure was horrible. The a/c wasn't working properly. The toilet wouldn't flush properly. Not enough towels.

nichts!

They don’t clean enough and the price will be staying for a month