The Royal Family Suites by Memoire Palace Resort & Spa

Hotels
9.6 (77 reviews)
#020 Psar Kraoum Road Vihea Chin, Siem Reap City, Siem Reap Province, Cambodia , Siem Reap , KH

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Extremely friendly and attentive staff
Beautiful resort and rooms
Exceptional pool and spa/massage
Very good breakfast and café
Clean rooms and facilities
Convenient for Angkor Wat and nearby markets
Complimentary filtered water and attentive service details
Cons:
Hotel airport transfers noted as overpriced
Minor breakfast service issue regarding 'decaf' understanding
Some distance to main tourist street requiring transport for certain guests

Categories

Cleanliness
9.6
Multiple reviews explicitly mention cleanliness (e.g., 'clean', 'Чистота'), indicating consistently high housekeeping standards.
Service
10
Service is repeatedly praised across reviews (staff very kind, helpful, attentive, named staff going above and beyond), warranting an excellent score.
Location
9.2
Several guests appreciated proximity to Angkor Wat and local markets, though one review notes the main tourist street requires transport, so location is excellent but not perfect for walking to the center.
Room Quality
9.8
Rooms described as spacious, beautifully designed and comfortable in multiple reviews, indicating very high room quality.
Amenities
10
Amenities (notably the pool, spa/massage and resort facilities) are highlighted as outstanding—'awesome pool', 'best pool', professional massages—supporting a top score.
Value for Money
8.7
Overall value is strong given service and facilities, but there is a clear complaint about overpriced hotel airport transfers compared to local taxi rates, modestly lowering this score.
Food and Beverage
9.5
Breakfast and dining receive very positive comments (delicious breakfast, great café), with a small issue noted about staff understanding of 'decaf'.
Overall Experience
10
Headlines and multiple reviews describe exceptional, memorable stays ('11/10', 'one of my favourite places'), reflecting an outstanding overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-29 17:25

Property Description

Luxurious Accommodation & Amenities
Experience air-conditioned rooms with modern amenities and stunning city views. Enjoy a delicious buffet breakfast and dine at the on-site restaurant offering a variety of cuisines.

Relaxation & Wellness
Indulge in 5-star treatment with massage services, a sauna, and a hot tub. Spend your leisure time cycling around the area or avail bike and car rental services provided by the hotel.

Convenience & Service
Benefit from 24-hour front desk assistance, airport transfers, and a concierge service. Make use of the business area or unwind in the outdoor swimming pool and garden area with your family.

Book your stay at The Royal Family Suites by Memoire Palace Resort & Spa for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 77 reviews
Cleanliness: 9.6
Service: 10
Location: 9.2
Room Quality: 9.8
Amenities: 10
Value for Money: 8.7
Food and Beverage: 9.5
Overall Experience: 10
S
Spaans • solo_traveller • nl
10
Pros:

Het personeel en de netheid van de kamers.

Cons:

Niks

2026-08-04 • via Nuitee
A
Anton • family_with_children • ch
10
2026-07-22 • via Nuitee
M
Mathieu • solo_traveller • fr
8
Tres bien mais..
Pros:

Calme et serinite
Tres bon prix/prestations
Personnel serviable....mais

Cons:

Qui chipote sur les prix des cocas cola!
Pas de menage une journee
Salle de sport inutilasable dans la pratique car 0 clim!

2026-07-21 • via Nuitee
S
Sophanny • couple • au
8
2026-06-26 • via Nuitee
A
Aleksey • family_with_children • kh
10
2026-06-08 • via Nuitee
V
Valdi • solo_traveller • id
10
Pros:

All very nice

Cons:

Its too far only

2026-06-02 • via Nuitee
H
HIDEYASU • couple • jp
10
また泊まりたい
Pros:

スタッフがとても親切

2026-05-21 • via Nuitee
L
Lorna • extended_group • ca
10
Absolutely beautiful, clean, awesome pool, great food/massages Staff were the BEST
Pros:

Loved the location for being close to Ankor Wat, yet a short walk away were street markets, friendly locals and great shopping. The kindness, helpfulness, and joyous nature of everyone working there stood out the most. Gorgeous Resort, best memories and made the trip standout!

Cons:

Loved this place, no complaints

2026-04-29 • via Nuitee
K
Khally • couple • us
9
2026-04-29 • via Nuitee
C
Christoph • family_with_children • ch
10
Erholsamer Aufenthalt in schöner Umgebung
Pros:

komfortable, grosse Suiten, sehr freundliches Personal

2026-04-17 • via Nuitee
F
Felicity • couple • au
10
One of my favourite places I have ever stayed. Everything exceeded expectations 11/10!
Pros:

This place had such unique charm it felt like I was in a fairytale dreamland. The pool was a massive highlight and everything felt peaceful and relaxing! The staff went above and beyond to make us feel special and were so kind. The breakfast and room service was 10/10. Definitely going to come back and recommended this place to others :)

Cons:

Nothing

2026-04-13 • via Nuitee
I
Ian • family_with_children • gb
10
Excellent Hotel on
Pros:

Our stay at Memoire Palace Resort was nothing short of exceptional. From the moment we arrived, we were welcomed with genuine warmth and hospitality that set the tone for the entire visit.

The rooms were incredibly spacious, beautifully designed, and exceptionally comfortable—perfect for relaxing after a day of exploring. Every detail seemed thoughtfully considered to ensure a peaceful and luxurious experience.

What truly made the stay unforgettable, however, was the outstanding service. Soriya and Chantou went above and beyond to make sure everything was perfect. Their attentiveness, professionalism, and kindness really stood out and made us feel genuinely valued as guests.

In fact, all the staff were extremely friendly and always ready to help with a smile. Their consistent level of care and dedication created a welcoming atmosphere that made it feel like a home away from home.

We would highly recommend Memoire Palace Resort to anyone looking for comfort, excellent service, and a truly memorable stay. We’re already looking forward to returning!

Cons:

Nothing everything was perfect ❤️

2026-03-29 • via Nuitee
B
Brian • couple • au
10
Excellent hotel with great staff. Amazing pool.
Pros:

Staff were lovely, helpful and friendly. Room was amazing and the best pool I have seen in a hotel.

Cons:

Nothing

2026-03-12 • via Nuitee
A
Alain • family_with_children • fr
10
Pros:

Très bien, personnel très avenant

2026-03-12 • via Nuitee
T
Teresa Elizabeth • couple • us
10
2026-03-10 • via Nuitee
C
Christina • couple • gb
9
Overall great stay, airport transfers overpriced
Pros:

Reception staff was incredibly friendly and welcoming. They offered takeaway breakfast boxes for the days when we left early for sightseeing, and even offered to open breakfast half an hour early for us. Rooms were in good condition and as expected. Generous provision of complimentary filtered water in the room.

Cons:

At breakfast, while there was decaf coffee available, most of the staff did not understand 'decaf' so we had to ask around a bit to get that.
Airport transfers offered by hotel were $55 each way compared to a booking.com taxi which charges $25 each way.

2026-02-09 • via Nuitee
C
Christine • couple • fr
10
Great rooms fantastic massage and the pool surrounding is the best
Pros:

Beautiful rooms, great pools and equipment and the massage is very good and professional. Really appreciated their her work
.

2026-02-09 • via Nuitee
V
Vicent • couple • es
10
2026-01-28 • via Nuitee
T
Teet • family_with_children • ee
1
Avoid this place not to get scammed by the staff. It is more 3 stars hostel not a proper hotel.
Pros:

There isn't literally anything to be liked. Avoid this place.

Cons:

This hotel was a deeply disappointing experience, and I strongly advise avoiding it.

We were overcharged and manipulated into paying additional fees that were explicitly promised to be refunded. Instead of being returned, the money was simply kept. This felt dishonest and unacceptable.

The facilities are dirty, outdated, and poorly maintained. The rooms are located in two unfinished buildings, meaning you are literally staying in a half-constructed property. This is not disclosed in advance and creates an uncomfortable and unsafe atmosphere.

The rooms and furniture are old, stained, and unhygienic. There are visible marks and dirt everywhere, and when we requested cleaning, it was either ignored or done very poorly. Housekeeping standards are far below what is acceptable.

The breakfast is mediocre at best, with limited options and low quality.

The location is also problematic—far from the city and situated in the middle of a local bazaar. This results in constant noise, unpleasant smells, and no sense of rest or privacy.

The pool is deteriorating and unsafe. Several guests reportedly suffered cuts and physical injuries, which is extremely concerning and indicates serious neglect.

Overall, this place does not meet basic hospitality, safety, or honesty standards. Avoid this hotel if at all possible.

2026-01-11 • via Nuitee
B
bruno • couple • de
10
Erwartungen übertroffen!!!!
Pros:

Salin hat uns sehr herzlich jeden Morgen bedient und viele wissenswerte Dinge über Siam Reap erzählt.Das Frühstück war super lecker,der Café spitze.

Cons:

Alles super

2026-01-11 • via Nuitee