Casa Hoyos - Hotel Boutique

Hotels
9.2 (85 reviews)
Mesones 14 , San Miguel de Allende , MX

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Welcoming staff
Fantastic design
Cons:
Limited natural light in rooms
Service could be improved

Categories

Cleanliness
8.38
The design and decor are fantastic, but natural light and noise issues from the lobby detract from the experience.
Service
9.35
While service was underwhelming at times, Omar and his team provided a welcoming atmosphere.
Location
9.89
The hotel is in a great location in San Miguel, making it convenient for guests.
Room Quality
8.34
Rooms on the first floor lack natural light and can be noisy from the lobby.
Amenities
9.37
The rooftop view is wonderful, adding value to the stay.
Value for Money
9.33
Despite some service flaws, the overall experience offers good value for a 5-star hotel.
Food and Beverage
9.38
No specific mentions, but typical for this hotel tier is expected to be high quality.
Overall Experience
9.55
A nice overall experience with a few service improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:53

Property Description

Luxurious Accommodation
Casa Hoyos - Hotel Boutique in San Miguel de Allende offers 5-star accommodation with air-conditioned rooms, flat-screen TVs, and modern amenities like a coffee machine and safety deposit box.

Convenient Facilities
Guests can enjoy free WiFi, a 24-hour front desk, concierge service, and airport transfers at this boutique hotel. The on-site restaurant and bar provide a perfect setting for relaxation and socializing.

Prime Location
Located just 500 meters from Church of St. Michael the Archangel, Casa Hoyos is near popular attractions like the Historic Museum and Public Library. Explore the charm of San Miguel de Allende with ease.

Book now for an unforgettable stay at Casa Hoyos - Hotel Boutique.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 85 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.89
Room Quality: 8.34
Amenities: 9.37
Value for Money: 9.33
Food and Beverage: 9.38
Overall Experience: 9.55
M
Michael • couple • pr
10
Exceptional hospitality, beautiful design, and outstanding service — highly recommended without reservation.
Pros:

An exceptional experience from beginning to end. The property is beautifully designed, with great attention to detail, but what truly sets Casa de Hoyos apart is the hospitality and service. A special recognition to Omar Medina for his outstanding attention throughout our stay, and to Mario for his excellent recommendations and for arranging our dinner reservations. Omar and the entire concierge team went above and beyond to make our experience truly memorable.

Cons:

Nothing to mention. Our experience exceeded our expectations in every way.

2026-08-09 • via Nuitee
I
Ines • couple • ar
10
Pros:

Excellent location. Incredible interior designe. The concierge personnel were really kind and made us feel at home. They gave us good recommendations and helped us with restaurants reservations. The hotel is perfect for couples looking to relax.

2026-08-03 • via Nuitee
P
Piotr • couple • pl
3
2026-07-11 • via Nuitee
K
karla • couple • mx
9
Super ubicación, lo mejor la atención del personal. Muy limpio y cómodo.
Pros:

Muy bien ubicado, limpio, cómodo. El personal muy amable y dispuesto.
Las habitaciones muy cómodas buen aire acondicionado. Volvería a quedarme ahí.

Cons:

Le falta un mejor restaurant, la comida es buena pero la carta es pequeña.
El bar y la vista muy bonitos! Vale la pena subir y disfrutar la tarde.

2026-07-06 • via Nuitee
M
M Isabel • extended_group • mx
10
Gran fin de semana
Pros:

La amabilidad del personal, la limitación y la
Ubicación inmejorable

2026-06-15 • via Nuitee
G
Graciela • couple • mx
7
2026-04-19 • via Nuitee
D
Diana • extended_group • ca
8
2026-02-27 • via Nuitee
C
Cindy • family_with_children • us
10
Perfect
Pros:

Breakfast was excellent and staff was fantastic! They were very helpful with making are stay extra special. They helped me with making restaurant reservations and answering any heating that I had. Staff went up and beyond at all times. Would definately stay again. My daughter and I had a lovely stay. Staying at this hotel was the highlight of our trip!

Cons:

Nothing; everything was perfect.

2026-02-24 • via Nuitee
I
Iain • couple • gb
9
2025-12-28 • via Nuitee
C
Christian • couple • ch
10
A great hotel that puts the guest first
Pros:

Omar and his team made us feel as if we were at home.

2025-12-28 • via Nuitee
C
Costanza • couple • gb
7
Pros:

The hotel is nice and very stylish, the design and decor is fantastic and it has a great location in San Miguel. They have a rooftop which has a wonderful view and overall as a hotel it’s a nice place.

Cons:

First of all we were on the first floor, where the window is onto the lobby of the hotel, meaning you have no natural light at all. Additionally if there are people at reception or nearby the lobby you will hear it (they leave earplugs in the draw…). From a service perspective for a 5-star hotel it was underwhelming. It took them a good 4 hours to tell us the cost of a transfer to Mexico City, after asking multiple times. When we were leaving with 3 suitcases nobody offered to help at all. It’s a 5* hotel so you expect more.

2025-12-14 • via Nuitee
C
Coen • couple • nl
8
2025-12-03 • via Nuitee
M
Miriam • extended_group • pa
10
Muy lindo
Pros:

Muy lindo el Hotel , ubicación excelente

2025-08-09 • via Nuitee
M
Marina • young couple • ch
8
Recommend staying. Fun place, great vibe.
Pros:

Fun design, close to the center, amazing staff.

Cons:

Dark rooms. No sunlight.

2025-05-04 • via Nuitee
E
Elena • young couple • cr
10
Exceptional
2025-04-19 • via Nuitee
D
Daniela • family with young children • ae
10
Exceptional
Pros:

Unbeatable location, stunning design, and super friendly staff!

2025-04-07 • via Nuitee
B
Brett • young couple • us
10
Can’t wait to stay there again!
Pros:

The decoration/interior design. The staff including the kitchen and bar staff.

Cons:

Nothing. All staff were so helpful and friendly.

2025-03-26 • via Nuitee
M
Marion • group • us
9
We had a wonderful time and would stay at Casa Hoyas again
Pros:

Friendly, helpful staff. Great location and we loved the bar.

2025-02-26 • via Nuitee
J
Jorge • young couple • us
10
We loved our stay at Casa de Hoyos. The staff was very welcoming and attentive. The front desk staff was so helpful wh
Pros:

The staff was incredibly friendly and helpful, very attentive and willing to share local knowledge.

2025-02-23 • via Nuitee
C
Chang • young couple • us
8
Lovely hotel in a magical city
Pros:

Manager, Omar, was exceptional.
The rooms were clean, well kept, and bath was nice. Please note the junior suites do not look like the main suites that are advertised in the photos.

Cons:

Upstairs roof bar (not operated by hotel) is disappointing with terrible staff and management. Hotel only offers 2 bottles of complimentary water - you would expect unlimited potable water from a hotel this caliber. Also room could use a bigger dresser / closet. The included breakfast was mediocre.

2025-02-17 • via Nuitee