The Passage - Urban & Lifestyle Hotel

Hotels
8.9 (2092 reviews)
Steinengraben 51 , Basel , ch

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 2092 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
G
Gerhard • couple • de
8
2026-08-29 • via Nuitee
A
Anthony • solo_traveller • au
10
Pros:

All the staff were excellent, friendly, knowledgeable, especially Claire on mornings

2026-08-29 • via Nuitee
D
D. V. • solo_traveller • fr
9
2026-08-29 • via Nuitee
C
Claire • couple • ch
9
2026-08-28 • via Nuitee
P
Pavao • solo_traveller • hr
10
2026-08-27 • via Nuitee
L
Lennart • couple • ch
9
Wunderbarer Aufenthalt nicht nur für Basel-Sightseeing
Pros:

Das Zimmer war modern, geräumig und sehr gut ausgestattet. Dank der Lage zum Innenhof war es angenehm ruhig und ideal zur Erholung. Die großen Fenster sorgten für viel Tageslicht und eine helle, freundliche Atmosphäre.

Cons:

Trotz der insgesamt sehr ruhigen Lage war die Musik von der Terrasse im Innenhof zeitweise auch im vierten Stock wahrnehmbar.

2026-08-27 • via Nuitee
M
Michelle • couple • ch
10
Pros:

Das Hotel ist sehr zentral gelegen, das Personal sehr freundlich und das Zimmer gross und sauber.
Wir kommen gerne wieder!

2026-08-27 • via Nuitee
A
Anastasios • solo_traveller • cy
9
Comfortable stay
Pros:

Clean and comfortable rooms with excellent AC, much needed for these hot days. Bathroom is spacious and clean. Staff were very kind.

Cons:

Design of the hotel is nothing to remember.

2026-08-27 • via Nuitee
G
Günter • couple • ch
9
2026-08-26 • via Nuitee
P
Pamela • couple • lu
8
2026-08-25 • via Nuitee
A
Alexander • family_with_children • de
7
Gutes Hotel und top Lage, Frühstück ausbaufähig für den Preis
Pros:

Lage top, Zimmer gut, Minibarpreise vom Mond (100g Gummibärchen 7CHf)

Cons:

Das Frühstücksbuffet war nicht so überragend, eher Fertigprodukte als frisch zubereitet (Rührei, Pancakes). Der Kaffee war schlecht.

2026-08-25 • via Nuitee
E
Elena • couple • it
8
2026-08-25 • via Nuitee
G
Georgy • couple • il
10
2026-08-25 • via Nuitee
S
Sandro • family_with_children • at
10
2026-08-24 • via Nuitee
I
Isa • extended_group • it
8
2026-08-24 • via Nuitee
N
Nils-Hajo • couple • de
9
2026-08-24 • via Nuitee
M
Marie-Claude • solo_traveller • ch
10
C’était parfait et je reviendrai
Pros:

Il est très propre, les chambre sont spacieuses et calmes et le personnel très aimable

Cons:

Rien

2026-08-24 • via Nuitee
J
Johan • solo_traveller • ch
10
2026-08-23 • via Nuitee
C
Corinne • family_with_children • ch
10
2026-08-22 • via Nuitee
R
Regula • couple • ch
10
Wir würden sofort wiederkommen!
Pros:

Stylisch eingerichtetes Hotel; grosszügiges Zimmer; bequeme Betten; super zentrale Lage; Bushaltestelle quasi vor dem Haus; sehr hilfsbereites und freundliches Personal…

Cons:

Das Fenster liess sich leider nur schwer schliessen. Da die Klimaanlage bei geschlossenem Fenster sehr stark zog, hatten wir es über Nacht geöffnet. Als es am Morgen im Patio laut wurde, wollten wir das Fenster schliessen. Dies war jedoch nur schwer möglich, wodurch die Klimaanlage nicht lief und es im Zimmer unangenehm warm wurde. Unsere Nachtruhe wurde dadurch leider verkürzt.

2026-08-21 • via Nuitee