The Passage - Urban & Lifestyle Hotel

Hotels
8.9 (1856 reviews)
Steinengraben 51 , Basel , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1856 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
A
Alexandra • couple • sk
10
Pros:

Alles war in Ordnung!

2026-05-09 • via Nuitee
A
Axel • extended_group • de
9
Pros:

Sehr zentral gelegenes Hotel. Das Zimmer und das Bad waren geräumig und sehr ruhig.Man ist schnell zu Fuß mitten in der Stadt, kann aber auch die Öffentlichen Verkehrsmittel mit der Basel-Card nutzen, diese bekommt man vom Hotel gestellt. Es gibt einen privaten Parkplatz in der Tiefgarage.

2026-05-08 • via Nuitee
D
Dwight • extended_group • us
9
2026-05-08 • via Nuitee
N
Noam • couple • nl
8
2026-05-07 • via Nuitee
G
Giovanni • couple • it
7
Ottima posizione, bella camera e bagno. Peccato per la colazione e servizi in camera per gli ospiti
Pros:

Ottima posizione centrale per visitare la Città, subito a ridosso dell'isola pedonabile.
Bellissima la camera con dimensioni adeguate e bagno bello con doccia grande.
Peccato per la poca attenzione ai servizi sotto descritti.

Cons:

Il parcheggio è a pagamento andrebbe indicato nella scheda informativa "Parcheggio a pagamento".
Nella camera non c'era una bottiglia dell'acqua a servizio degli ospiti, nemmeno una brocca, non c'è il bollitore dell'acqua.
C'è solamente una macchina del caffè senza acqua con cialde (una caffè e una the eravamo in due).
La colazione decisamente inadeguata, eseguita nella hall del hotel con buffet minimo, senza dolci (no torte ecc..), per il costo di 33CHF ci si aspetta MOLTO di più.

2026-05-05 • via Nuitee
L
Laurence • couple • fr
8
Pros:

Personnel très aimable et chambre très agréable

Cons:

Localisation un peu à l’écart du centre mais très rapide à pieds
Dommage qu’il n’y ait pas de vue

2026-05-05 • via Nuitee
J
Jose • couple • us
9
Very clean, close to restaurants and the old Town. Extremely wonderful staff!
2026-05-05 • via Nuitee
G
Gaia • couple • it
10
Pros:

Posizione, pulizia, insonorizzazione dalla strada e dalle altre camere😍

2026-05-04 • via Nuitee
H
Hannieh • extended_group • de
9
Alles super!
Pros:

Moderne Ausstattung, großer Zimmer

Cons:

Kein Mangel

2026-05-04 • via Nuitee
S
Sonia • family_with_children • ch
10
Pros:

Établissement très agréable, moderne, chambre spacieuse, personnel très sympathique et serviable. Tout était parfait !

Cons:

Non n’avons pas pris le petit-déjeuner à l’hôtel, nous ne pouvons pas nous prononcer sur ce point.

2026-05-03 • via Nuitee
C
Christian • couple • de
10
2026-05-03 • via Nuitee
I
Irene • couple • ch
10
Fuga a Basilea
Pros:

La posizione, l’arredo, la gentilezza dello staff e la pulizia

Cons:

Nulla di particolare da segnalare

2026-05-03 • via Nuitee
R
Rebecca • solo_traveller • ch
10
2026-04-29 • via Nuitee
R
Rony • couple • il
9
Pros:

מלון נחמד מאוד מאוד.
החדרים הפנימיים יותר שקטים מהחיצוניים שפונים לרחוב ראשי.
החדר עצמו בגודל סטנדרטי אבל מעוצב יפה ופונקציונלי.
מקלחת פגז.

Cons:

יש להם רק חמש חניות בכל המלון כך שצריך להזמין אם מעוניינים

2026-04-26 • via Nuitee
D
Dafni • solo_traveller • gr
10
Pros:

Ευρυχωρο, καθαρο δωματιο.φωτεινο δωματιο.
Μεγάλο άνετο κρεββάτι. Κεντρικό ξενοδοχείο με μόνωση ιδανικό για βόλτες και για ξεκούραση.Διαθετει και Πάρκινγκ.
Το προσωπικό φιλικό και με διάθεσή να βοηθησει

2026-04-26 • via Nuitee
H
Helga • couple • de
9
Pros:

Gute Lage, bequemes Bett, sehr freundliches Personal

2026-04-26 • via Nuitee
C
Christina • couple • ch
8
2026-04-26 • via Nuitee
B
BEA • solo_traveller • ch
8
Pros:

Das Hotel liegt sehr zentral, nur wenige Minuten von der Altstadt entfernt – ein großer Pluspunkt.
Die Zimmer sind schön groß, modern und sehr sauber. Auch die Ausstattung insgesamt ist gut und durchdacht.
Insgesamt habe ich mich sehr wohlgefühlt und kann das Hotel trotzdem weiterempfehlen!

Cons:

Einziger kleiner Minuspunkt: Ein Föhn im Zimmer hat gefehlt.

2026-04-26 • via Nuitee
A
Alessandro • couple • ch
9
Una sosta veloce perfetta
Pros:

Ottima posizione, ad un passo da una vita con tanti bar, ristoranti e negozi.
C'è anche la stazione vicino per raggiungere comodamente altre località o per quando si arriva.
Colazione ben fornita e ottimi prodotti, staff gentile e la camera pulita e ordinata, ci è piaciuta.

Cons:

Forse leggero scompenso tra rapporto qualità-prezzo, ma è veramente l'unica cosa!

2026-04-24 • via Nuitee
F
FadiB • family_with_children • fr
8
Pros:

Location: very good
Brakfast: less than normal
Room: Big, clean. Toilets not practical

2026-04-24 • via Nuitee