The Passage - Urban & Lifestyle Hotel

Hotels
8.9 (1856 reviews)
Steinengraben 51 , Basel , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1856 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
F
Francesca • solo_traveller • it
10
Pros:

La struttura è in una posizione ottima, centro vicinissimo.
Comodo il garage a pagamento.
Camera grande, comda, pulita. Bel bagno.
La colazione discreta.
Nota di merito per lo staff: sorridente, gentile e pronto a sodfisfare le richieste del cliente.

Cons:

Nulla

2026-04-10 • via Nuitee
F
Francesca • solo_traveller • it
10
Pros:

L'hotel è ina posizione comoda per visitare la città. La struttura è nuova, pulita, accogliente.
Camere spazione e bel bagno.
Il personale è fantastico!
La colazione discreta.
Comodo il parcheggio a pagamento.

Cons:

Nulla

2026-04-10 • via Nuitee
M
Marc • couple • lu
9
Sehr empfehlenswertes Hotel
Pros:

Sehr zuvorkommendes Personal. Schöne Zimmer. Frühstück der extra-Klasse. Die Lage nah beider Altstadt. Die Möglichkeit (gegen Bezahlung) nahe beim Hotel zu parken.

2026-04-09 • via Nuitee
E
Esseiva • solo_traveller • ch
9
2026-04-08 • via Nuitee
S
Sabina • solo_traveller • ch
7
2026-04-07 • via Nuitee
M
Mark • couple • us
10
Pros:

Wonderful rooms and location.

2026-04-07 • via Nuitee
F
Fabrice • couple • ch
9
2026-04-07 • via Nuitee
G
Grigorii • couple • ru
9
В отеле всё понравилось
Pros:

Всё понравилось

Cons:

Дороговато. Но для Швейцарии это нормально.

2026-04-07 • via Nuitee
B
Britta • couple • de
9
2026-04-07 • via Nuitee
P
Pascal • couple • ch
7
2026-04-06 • via Nuitee
R
Rolf • family_with_children • ch
8
2026-04-05 • via Nuitee
B
Bastien • couple • ch
9
2026-04-05 • via Nuitee
F
Fulvia • couple • it
10
2026-04-05 • via Nuitee
T
Tania • couple • ch
10
Het personeel was ontzettend vriendelijk en hielp me bij vragen over de stad. Ik kom zeker terug!
Pros:

Alles was schoon, heel mooi en comfortabel bed.

Cons:

Niks om aan te merken

2026-04-03 • via Nuitee
E
Elias • solo_traveller • ch
10
2026-04-01 • via Nuitee
M
Martin • couple • cz
10
2026-04-01 • via Nuitee
G
Giuseppe • solo_traveller • ch
9
2026-03-31 • via Nuitee
O
Olena • solo_traveller • hu
10
Pros:

I liked the location, the staff, the comfort of the room, the breakfast

Cons:

I guess the only thing was that it was impossible to raise the temperature above 22 degrees in the room, but the staff gave me a small heater and it was super

2026-03-30 • via Nuitee
S
Sven Weisshaupt • solo_traveller • ch
8
Sein Geld wert..
Pros:

Für ein kurze Nacht im Hotel übernachtet. Sehr bequemes Bett und alles sehr sauber. Die freundliche REceptionistin hat an alles gedacht. Das Frühstück musste ich wegen der kurzen Nachtruhe und der Zeitumstellung leider sausen lassen.
Zentral in der Stadt! Top! Garagenplatz genutzt, aber mit ÖV auch sehr nah.

Cons:

Hier kann ich nichts beitragen. es war wirklich alles gut.

2026-03-30 • via Nuitee
D
Douha • family_with_children • de
10
An exceptionally satisfying experience. Every aspect was excellent.
Pros:

We were warmly welcomed by the front office, who did an amazing job—special thanks to Jasmenika for being so welcoming. All staff, even during the night shift, were outstanding.

The hotel is extremely clean, both in the hallways and in the rooms. The shower was an amazing experience—very powerful and satisfying. The beds and pillows were extremely comfortable.

I’ve stayed in many 4-star hotels, but this one was exceptional in both hospitality and cleanliness.

2026-03-30 • via Nuitee