The Passage - Urban Retreat

Hotels
8.9 (1784 reviews)
Steinengraben 51 , Basel , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Modern rooms
Good breakfast variety
Cons:
Missing amenities
High prices for breakfast
Room maintenance issues

Categories

Cleanliness
8.41
Many reviews mention clean and well-maintained spaces, though a few had mixed remarks about room maintenance.
Service
9.68
Numerous positive mentions of friendly and attentive staff, with specific praise for their helpfulness.
Location
9.42
Consistently highlighted as a major positive aspect, positioned well for exploring the city.
Room Quality
8.87
Rooms are described as modern, spacious, and comfortable, but some guests indicated that the pillows could be improved.
Amenities
8.6
Mixed reviews on provided amenities; while there are positive experiences, there are missing elements expected at a 4-star hotel.
Value for Money
8.36
Some reviews suggest the pricing is high for the offered services, especially considering a few negative experiences.
Food and Beverage
8.71
Generally favorable reviews about breakfast quality, although a few found it could be overpriced.
Overall Experience
9.18
Positive overall sentiment with slight concerns about certain amenities and room issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:39

Property Description

Luxurious Design and Convenient Location
The Passage in Basel is a modern design hotel, built in 2014, offering a luxurious stay in the heart of the city. With air-conditioned rooms and free WiFi, guests can enjoy a comfortable and connected experience.

Wellness and Fitness Facilities
This hotel goes above and beyond by providing guests with access to a sauna and a fitness centre. After a day of exploring the city, unwind and relax in these top-notch facilities, ensuring a rejuvenating stay.

Culinary Delights and Nearby Attractions
Indulge in delicious drinks at The Passage café bar or venture out to explore the nearby restaurants and the charming Old Town. With key attractions just a short walk away, including the Basel Cathedral and Market Square, every moment at The Passage promises to be memorable.

Book now to experience the perfect blend of luxury and convenience at The Passage in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1784 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.42
Room Quality: 8.87
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.71
Overall Experience: 9.18
V
vera • couple • it
9
Soggiorno confortevole
Pros:

Posizione e camere

Cons:

posto auto

2026-02-14 • via Nuitee
J
Jacqueline • couple • ch
9
Sehr empfehlenswertes Stadthotel an guter Lage
Pros:

Das Hotel ist gut gelegen am Rand der Altstadt, der Empfang war ausgesprochen freundlich, sogar mit früherem Check-In. Die Zimmer sind grosszügig und wertig ausgestattet. Sehr schönes Badezimmer.

Cons:

Für uns waren die Matratzen eher etwas hart, das ist natürlich eine Frage der persönlichen Präferenz.

2026-02-12 • via Nuitee
D
Daniela • solo_traveller • ch
6
2026-02-12 • via Nuitee
J
JP • couple • nl
9
2026-02-08 • via Nuitee
Z
zeynep • solo_traveller • tr
10
2026-01-30 • via Nuitee
Y
Yvan • couple • ch
10
Pros:

Tout bien, emplacement, personnel, chambre, petit déjeuner...
On reviendra.

2026-01-30 • via Nuitee
P
Peter • couple • de
10
Pros:

Alles

2026-01-28 • via Nuitee
K
kemalettin • couple • tr
8
2026-01-28 • via Nuitee
M
Matteo • couple • ch
8
2026-01-26 • via Nuitee
P
Pascal • couple • be
10
Luxueuze goede locatie om door te reizen
Pros:

Service personeel, vriendelijk en geduldig

Cons:

Niks

2026-01-26 • via Nuitee
J
Jan • solo_traveller • ch
10
Super Hotel an guter Lage
Pros:

Lage, bequemes Bett, gute Infrastruktur, nettes Personal

2026-01-24 • via Nuitee
F
fernando • couple • es
8
2026-01-22 • via Nuitee
A
Anne • couple • fr
9
Bien
Pros:

Tout

2026-01-20 • via Nuitee
A
Adrian • solo_traveller • ch
7
2026-01-20 • via Nuitee
J
JEAN PHILIPPE • couple • fr
9
Excellent week-end .
Pros:

Accueil chaleureux, chambre spacieuse et très confortable,petit déjeuner parfait et emplacement proche du centre ville et du tram.

2026-01-19 • via Nuitee
C
Ciprian • solo_traveller • ro
9
2026-01-19 • via Nuitee
C
Cecilia • family_with_children • it
9
Soggiorno comodo e tranquillo
Pros:

Ottima posizione, in vicinanza dei mezzi pubblici e del centro, raggiungibile a piedi. Ottima pulizia. Camera silenziosa, letto comodo. Piacevole la piccola sauna, da prenotare con mezz'ora di anticipo, utilizzabile anche in orario serale. Mia figlia, che ha fruito della palestra, mi ha detto che è bella e ben attrezzata. In camera non c'è il bollitore, ma c'è comunque la macchina Nespresso (per cui si può scaldare l'acqua per il tè). Non abbiamo provato la colazione, perchè il prezzo ci è sembrato troppo elevato (quasi 30 euro). Il personale dello staff è molto gentile.

Cons:

Alcuni piccoli appunti: in camera c'era un solo set asciugamani (un piccolo e un grande) e nessun accappatoio, pur essendo due persone. Inoltre secondo me sarebbe ragionevole fornire fin da subito due tessere per l'accesso, perchè solo una non consente di andare in palestra o altrove separatamente, essendo la tessera necessaria anche per accendere le luci della stanza (la seconda tessera, su richiesta, ci è stata data in un minuto, comunque senza problemi). Nello spogliatoio della zona sauna/palestra non c'era un posto per riporre le proprie cose (gli armadietti erano tutti chiusi a chiave anche se non c'erano altri utilizzatori presenti). Comunque sono stata contenta della scelta, ritornerei volentieri!

2026-01-19 • via Nuitee
M
marco • solo_traveller • nl
8
Prima locatie, vriendelijk personeel
Pros:

het personeel was erg behulpzaam en vriendelijk , ontbijt goed maar niet heel uitgebreid

Cons:

erg smalle parkeerplekken

2026-01-19 • via Nuitee
L
Lisa • couple • us
10
Amazing staff and location make this a perfect hotel.
Pros:

Beautiful and well placed within the city.

Cons:

Nothing. We love it all.

2026-01-19 • via Nuitee
A
Administrator • solo_traveller • be
10
Très bien je reviendrai
Pros:

Personnel très accueillant et serviable

Cons:

RAS

2026-01-19 • via Nuitee