Crown Royale Hotel & Lounge

Hotels
7.5 (112 reviews)
Teoma Street , Port Vila , vu

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Central location with good amenities
Cons:
Lack of lift and discomfort in some beds
Inconsistent food quality

Categories

Cleanliness
6.96
Mixed sentiments about cleanliness with mentions of not enough cleaning during the stay.
Service
8.43
Overall positive experiences with friendly staff noted.
Location
8.47
Convenient location near city center and restaurants.
Room Quality
6.92
Some rooms were uncomfortable, outdated with hard beds.
Amenities
7.45
Amenities are present but have limitations, no lift mentioned.
Value for Money
6.91
Concerns about breakfast quality and overall pricing.
Food and Beverage
6.96
Food quality was inconsistent, some meals were found unsatisfactory.
Overall Experience
7.93
Mixed feelings with both positive and negative experiences throughout the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 20:08

Property Description

Luxurious Accommodation with Stunning Views

Modern Amenities for Ultimate Comfort

Convenient Location with Easy Access to Airport

Experience a luxurious stay at Crown Royale Hotel & Lounge, located just 5.7 km from Konanda Reef. Indulge in our modern amenities including free WiFi, a restaurant, and 24-hour front desk service. Relax in well-appointed rooms with flat-screen TVs, air conditioning, and private balconies in select rooms. Start your day with a refreshing shower using complimentary toiletries in your private bathroom. Conveniently situated near Bauerfield International Airport, our hotel offers easy access for travelers. Book now for a memorable and comfortable stay at Crown Royale Hotel & Lounge.

Important information:

be informed to add 5% service fee applies to all credit or debit card payments.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.5
Based on 112 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.47
Room Quality: 6.92
Amenities: 7.45
Value for Money: 6.91
Food and Beverage: 6.96
Overall Experience: 7.93
T
Tetchie • solo_traveller • th
10
Pros:

I was very impressed by the welcome and friendly service. The employees are smiling and cheerful.🥂😍

Cons:

N/A
No defects

2026-05-13 • via Nuitee
K
Kent • solo_traveller • es
7
Comfortable in a satisfactory location
Pros:

Simple but comfortable

Cons:

There was no elevator which would be difficult if you have heavy luggage

2026-05-02 • via Nuitee
I
Ian • solo_traveller • au
10
Very comfortable and very well located
Pros:

Friendly staff, Excellent service, tasty meals

2026-04-30 • via Nuitee
J
Jason • family_with_children • au
7
over all very happy just wish they had a pool
Pros:

friendly staff they really helped us out when our flights were cancelled. rooms are clean and its very quiet

Cons:

the bed was way too hard.

2026-04-28 • via Nuitee
S
Shayne • couple • au
7
Staff were outstanding and went above and beyond.
Pros:

The staff were very friendly and helpful.

Cons:

The mattress was like concrete. The shower didn’t work properly.

2026-04-26 • via Nuitee
• family_with_children • au
10
2026-04-20 • via Nuitee
G
Gavin • extended_group • us
8
Great vibes and good value.
Pros:

Solid location, great service, solid room for the price. Breakfast included was also a great amenity

Cons:

Beds were kinda cardboardy

2026-04-19 • via Nuitee
G
Gavin • extended_group • us
8
Great vibes and great value
Pros:

Solid location and great service. It was nice how breakfast was included

Cons:

Beds felt like cardboard

2026-04-19 • via Nuitee
J
Jane • couple • au
5
Staff were helpful facilities or lack of let them down however appears to be like most of Vanuatu
Pros:

Staff were good

Cons:

Very basic shower floor not hotel standard of cleanliness, no bath mat or shower screen.

2026-03-23 • via Nuitee
R
Richard • couple • au
9
Excellent customer service and accessibility of the location
Pros:

Great staff and accessibility of the location.

Cons:

NA

2026-03-12 • via Nuitee
G
Grant • solo_traveller • gb
7
Good place to stay shops and bars in walking distance.
Pros:

Close to the beach and main town.

Cons:

Bit noisy

2026-01-24 • via Nuitee
G
Gwen • solo_traveller • au
8
Highly recommended
Pros:

Friendly staff; convenience to town; everything in house - bar, cafe, restaurant.

2026-01-23 • via Nuitee
A
Anthony • solo_traveller • au
4
Average
Pros:

Nice meals

Cons:

To many stairs and the bar was to loud at night

2026-01-23 • via Nuitee
R
Rohan • couple • au
9
2026-01-21 • via Nuitee
L
lu • extended_group • cn
1
房間非常垃圾
Pros:

非常垃圾的酒店，亂收費，已經用信用卡劃費用，又突然要收多5%費用，正在投訴，追回來

Cons:

這個在國內300元一晚都不如的酒店，話自己是五星酒店，垃圾，垃圾，垃圾，嚴重影響bookings的聲譽，推薦大家不用用這個酒店，垃圾垃圾垃圾

2026-01-20 • via Nuitee
B
Bakiau • extended_group • ki
8
2026-01-20 • via Nuitee
A
Alexey • solo_traveller • vu
9
A very good place to stay for sole travellers
Pros:

A very friendly staff ready to help. Great location only a 10 minutes walk from the centre of the city. AC working fine. Hot water in the bathroom with normal pressure. Reliable wi-fi.

Cons:

It might be a good idea to have fridges in the rooms and maybe safes for storing. Travellers with children should take into account that there are no swimming pools, playgrounds and loungers in the hotel

2026-01-19 • via Nuitee
M
Moses • solo_traveller • au
9
Excellent stay
Pros:

Excellent staff and friendly

2026-01-19 • via Nuitee
N
Nakari • couple • au
6
Good for a 1 night stay, but wouldn’t like to sleep on that bed any longer.
Pros:

Generally clean and fairly well maintained.

Cons:

Bed was extremely hard, like sleeping on timber. Charged 3000VT to call us a taxi.

2026-01-19 • via Nuitee
E
Ephraim • family_with_children • au
10
Wonderful
Pros:

Fantastic

Cons:

Replace the kettles in the rooms

2026-01-19 • via Nuitee