Facilities

Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Good location
Well-equipped for families
Cons:
Cleaning fees are too high
Cleanliness issues

Categories

Cleanliness
5.35
Multiple reviews mentioned cleanliness issues, including dust and strong odors.
Service
8.35
Some reviews mention good service, but there are also mentions of lack of response from staff.
Location
8.85
Well-located with easy access to transportation and nearby amenities.
Room Quality
8.35
Generally favorable feedback on room comfort and amenities.
Amenities
7.85
Room equipped with essential amenities, but missed some basics like a washbasin.
Value for Money
6.85
Some reviews indicate the high cleaning fee relative to overall cost.
Food and Beverage
7.35
Food options mentioned, but not extensively reviewed.
Overall Experience
7.85
A mixed overall sentiment; there were both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:20

Property Description

Convenient Location in Tokyo
Located in the Shinagawa Ward district, Eternity APARTMENT HOTEL 品川 offers free WiFi and a private entrance for your comfort. Explore nearby attractions such as Shinagawa Historical Museum and Omori Shell Mounds.

Modern Amenities
Experience a comfortable stay with air conditioning, a fully equipped kitchenette, and a flat-screen TV in every room. The private bathroom includes a bidet and complimentary toiletries.

Family-Friendly Accommodation
With spacious family rooms available, this aparthotel is perfect for travelers with children. Enjoy the convenience of having a microwave, fridge, and stovetop in your unit.

Book now for a memorable stay at Eternity APARTMENT HOTEL 品川.

Important information:

Please note that the property is located on upper-level floors with no elevator access.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.6
Based on 114 reviews
Cleanliness: 5.35
Service: 8.35
Location: 8.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 6.85
Food and Beverage: 7.35
Overall Experience: 7.85
M
MIYAZATO • family_with_children • jp
5
2026-01-22 • via Nuitee
L
Lea • solo_traveller • fr
8
Pros:

L’établissement est très bien placé et le personnel est tout à fait réactif (même si nous ne les voyons pas).

Cons:

Mon seul bémol serait que ce n’était pas très très propre. Aucun problème avec les endroits essentiels (salle de bain, toilettes, lit, cuisine) mais des coins étaient poussiéreux, ce n’était pas toujours très agréable.

2026-01-20 • via Nuitee
Y
Yutaro • solo_traveller • jp
10
いいホテルでした。
Pros:

キッチンがついていた所。

Cons:

特になし

2026-01-19 • via Nuitee
J
Johnny • family_with_children • my
10
Perfect location & excellent staff
Pros:

Excellent

Cons:

Nothing

2025-12-28 • via Nuitee
J
Joie Marie • extended_group • jp
10
Overall, it was a comfortable stay and met our expectations.
Pros:

The room was very clean and comfortable, which made the stay enjoyable. The bed was cozy, and everything we needed was provided.

Cons:

Nothing in particular. Everything was generally fine.

2025-12-19 • via Nuitee
A
Ayami • solo_traveller • jp
5
2025-12-14 • via Nuitee
J
Jean Marc • extended_group • fr
4
Pros:

L emplacement près de la gare.

Cons:

Lieu beaucoup trop exigu pour 4 personnes ( prévus pour 6). Ménage moyen . Et mezzanine avec un accès difficile par petite échelle raide...Barre non fixée devant la fenêtre qui est tombée sur nos têtes!

2025-12-07 • via Nuitee
S
Sho • extended_group • jp
6
2025-11-21 • via Nuitee
志保 • family_with_children • jp
1
清掃費は宿泊費に入れておくべきです。だまされた気分でホテルに泊まればよかったと後悔しました。
Pros:

なし

Cons:

清掃費を6000円も取っているのに
スリッパは脱ぎっぱなし、トイレは汚い。
何より匂いがキツすぎて頭が痛くなりました。

2025-11-19 • via Nuitee
C
Captain Tsubasa • couple • th
10
Pros:

Very cheap but good. Nice and calm location. Not so busy area.

Cons:

You need to be strong for carry luggage to 2F/3F. No elevator

2025-11-19 • via Nuitee
S
Seojin • family_with_children • kr
5
2025-11-16 • via Nuitee
C
chika • family_with_children • jp
4
Pros:

清潔です。

Cons:

宿泊料の他にクリーニング代金が7000円以上取られる。ロフトの階段が急。階段が急過ぎて子供が怖がって上がれず大変だった。足腰弱い方はベットに行けないと思う。バスダブなかった。

2025-10-29 • via Nuitee
L
Luisa Web • solo_traveller • de
9
Pros:

Super Lage, cooles Zimmes

Cons:

Licht war ein bisschen schwierig herauszufinden.

2025-10-24 • via Nuitee
A
Agosto • extended_group • jp
10
My family truly enjoyed our stay and would consider returning.
Pros:

The room was clean and so nice! I enjoyed that the essentials were provided. Very nicely done considering a family of 4 traveling. Washing machine, kitchenette and fridge. Stalked kitchenware, dishes, and appliances. The two full size beds in the loft were comfortable. And the pull out couch too! For the a micro apt I was floored to see how you managed to accommodate so much comfort and functionality into one living space.

Cons:

N/A

2025-10-22 • via Nuitee
T
Tatsuya • family_with_children • jp
9
家族で滞在し、快適な時間を過ごすことができました。
2025-10-14 • via Nuitee
V
Vanessa • couple • au
9
Recommended
Pros:

Great location and has everything you need. I would recommend

Cons:

There was a musky smell as you entered the room, which didn’t bother us too much. They did have a dehumidifier.

2025-10-08 • via Nuitee
C
Céline • extended_group • fr
9
Tres
Cons:

Lits très confortable

2025-10-03 • via Nuitee
F
Foubert • solo_traveller • fr
10
Pros:

La réactivité et la gentillesse du personnel.

2025-09-28 • via Nuitee
Y
Yoshitaka • solo_traveller • jp
1
最悪な詐欺みたいな宿泊施設
Pros:

ありません。

Cons:

スタッフ対応が全くされない。料金も後から、清掃料を追加料金で請求されます。わかりにくい表示！電話しても、繋がらない。こんなクソみたいな所には2度と泊まりません。詐欺のような宿泊施設です。宿泊やめましょう！

2025-09-12 • via Nuitee
R
Rau • solo_traveller • jp
9
It exceeded my expectations.
Pros:

This apartment was a last minute booking, but even do it exceeded my expectations.

Cons:

It's was a little hard to find the entrance.

2025-09-09 • via Nuitee