REGENCY Inn & SUITES NEW LONDON MYSTIC

Hotels
6.1 (667 reviews)
305 North Frontage Road , New London , us

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean and comfortable rooms
Good food options
Cons:
Poor cleanliness
Unsafe location
Room quality issues

Categories

Cleanliness
4.06
Multiple reviews highlighted issues with cleanliness, including bugs and unpleasant smells.
Service
7.53
Some reviews mentioned staff actions, but experiences varied.
Location
4.57
Many mentioned a sketchy location and safety concerns.
Room Quality
5.52
Complaints about old room conditions and odd layouts were frequent.
Amenities
6.55
Some amenities criticized but others, like breakfast, received praise.
Value for Money
7.01
Some felt it was worth the price while others did not.
Food and Beverage
7.56
Positive mentions of in-house dining options were noted.
Overall Experience
6.03
Mixed feelings highlighted, with many reviews recommending seeking alternatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:04

Property Description

Convenient Location
Situated just 16 km from Mystic Seaport, our hotel provides easy access to nearby attractions and entertainment options.

Comfortable Accommodations
Each room at REGENCY INN & SUITES NEW LONDON MYSTIC features a TV with satellite channels, ensuring a cozy and entertaining stay for all guests.

Delicious Dining Options
Start your day right with a buffet, continental, or vegetarian breakfast available every morning at our property's restaurant.

To book your stay at REGENCY INN & SUITES NEW LONDON MYSTIC and enjoy these fantastic amenities, reserve your room now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.1
Based on 667 reviews
Cleanliness: 4.06
Service: 7.53
Location: 4.57
Room Quality: 5.52
Amenities: 6.55
Value for Money: 7.01
Food and Beverage: 7.56
Overall Experience: 6.03
D
Dominique • couple • be
9
Très bon rapport qualité- service- prix
Pros:

La taille des chambres, la propreté et le confort. Le petit déjeuner très complet. La gentillesse du personnel. Très facile à trouver. Grand parkings. Prix très raisonnable.

Cons:

La piscine était un peu fraîche et l’eau pas parfaitement filtrée.

2026-06-27 • via Nuitee
J
Joanne • extended_group • gb
8
Value for money
Pros:

Breakfast was pretty good and the room was large

Cons:

The WiFi was very poor

2026-06-27 • via Nuitee
M
marysel • solo_traveller • us
10
Excellent service
Pros:

I liked everything from renovated hotel to staff and breakfast.dislike, also the manager was very attractive.

Cons:

Couldn't find anything to dislike.

2026-06-26 • via Nuitee
A
Al • solo_traveller • us
10
Pros:

I like that the owner of the hotel was on the floor greeting his guests

2026-06-25 • via Nuitee
H
Heather • solo_traveller • us
10
Pros:

It's quiet, people are friendly and helpful!

Cons:

Liked everything

2026-06-25 • via Nuitee
N
Noelle • solo_traveller • us
2
I will never stay here again
Pros:

Nothing

Cons:

The room I rented was not what was provided and the customer service regarding it was poor. All I got was that it was someone else fault and the hotel offered nothing to accommodate, make amends, or provide good will.
The hotel was dirty all in the lobby areas and my room smelled awful and was very hot despite there being AC. The bed was not what I rented so that was very disappointing.

2026-06-24 • via Nuitee
Y
Yen Hsuan • couple • us
9
Pros:

The room is spacious, and it's clean and has everything you need. The breakfast is good for the price you pay, and they offer different food options too! The location is good too, close to both casinos and lots of good museums.

Cons:

The wifi signal is not as good in the room. They do provide free wifi but we are having trouble connecting to the wifi when we are in the room - no issue in the lobby though. Otherwise everything else is all good!

2026-06-24 • via Nuitee
P
Paul • family_with_children • us
2
VERY DISAPPOINTING
Pros:

beds were comfortable

Cons:

the stink in the room hit you as soon as you walked in. the carpet was soaked. the a/c was really loud. the internet went out after the first day.

2026-06-23 • via Nuitee
H
Heather MacPherson • solo_traveller • us
9
Pros:

Facility was clean and staff was friendly. Comfortable, clean room with comfy bed. I have no complaints and would stay there again.

2026-06-22 • via Nuitee
A
Anita • solo_traveller • us
7
Cons:

Dated
No elevator
Unsecured entry doors not requiring key card access

2026-06-22 • via Nuitee
B
Beavin • solo_traveller • us
10
My little vacation
Pros:

The staff is very nice

2026-06-22 • via Nuitee
T
Tom • solo_traveller • de
7
Guter Stopp auf der Durchreise, Hinterland sehr schöne Küste in der Nähe
Pros:

Zimmer und Personal

Cons:

Technik, Pool nicht so perfekt. Lage an der Autobahn

2026-06-21 • via Nuitee
A
Asianti • family_with_children • us
6
2026-06-20 • via Nuitee
R
Rosmary • family_with_children • us
9
2026-06-20 • via Nuitee
J
joseph • solo_traveller • us
3
Look elsewhere
Pros:

The room was very clean.

Cons:

Zero internet though. Promised internet and no matter what they did, I couldn't get internet. The water pressure was so low. You couldn't even take a shower. You had to wait 15 minutes between flushes of the toilet and customer-centric items like food items at night $3 for a 1 oz bag of potato chips. Seemed a little outrageous. Location is everything so they're not lacking for clients but work frequent travelers and we would not be back there again

2026-06-20 • via Nuitee
J
John • couple • us
5
2026-06-20 • via Nuitee
R
robert • solo_traveller • us
5
Cons:

Wasn't verry clean . Phone cord cut ,bag over smoke detector , issues getting TV to work

2026-06-20 • via Nuitee
T
Thomas • couple • us
3
Not good. We will not stay there again
Cons:

Arrived back at hotel after midnight. Toilet ran all night long and unable to flush

2026-06-18 • via Nuitee
D
Diane • couple • us
8
2026-06-17 • via Nuitee
M
Manuel • solo_traveller • us
10
2026-06-17 • via Nuitee