REGENCY Inn & SUITES NEW LONDON MYSTIC

Hotels
6.1 (598 reviews)
305 North Frontage Road , New London , us

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good food options
Cons:
Poor cleanliness
Unsafe location
Room quality issues

Categories

Cleanliness
4.06
Multiple reviews highlighted issues with cleanliness, including bugs and unpleasant smells.
Service
7.53
Some reviews mentioned staff actions, but experiences varied.
Location
4.57
Many mentioned a sketchy location and safety concerns.
Room Quality
5.52
Complaints about old room conditions and odd layouts were frequent.
Amenities
6.55
Some amenities criticized but others, like breakfast, received praise.
Value for Money
7.01
Some felt it was worth the price while others did not.
Food and Beverage
7.56
Positive mentions of in-house dining options were noted.
Overall Experience
6.03
Mixed feelings highlighted, with many reviews recommending seeking alternatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:04

Property Description

Convenient Location
Situated just 16 km from Mystic Seaport, our hotel provides easy access to nearby attractions and entertainment options.

Comfortable Accommodations
Each room at REGENCY INN & SUITES NEW LONDON MYSTIC features a TV with satellite channels, ensuring a cozy and entertaining stay for all guests.

Delicious Dining Options
Start your day right with a buffet, continental, or vegetarian breakfast available every morning at our property's restaurant.

To book your stay at REGENCY INN & SUITES NEW LONDON MYSTIC and enjoy these fantastic amenities, reserve your room now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.1
Based on 598 reviews
Cleanliness: 4.06
Service: 7.53
Location: 4.57
Room Quality: 5.52
Amenities: 6.55
Value for Money: 7.01
Food and Beverage: 7.56
Overall Experience: 6.03
V
Veness • solo_traveller • us
5
Pros:

Location was good. Good assortment for breakfast.

Cons:

No elevator. Had to lug our luggage up stairs.

2026-05-12 • via Nuitee
K
Katharine • solo_traveller • us
9
Pros:

The beds were comfortable and the staff were so nice.

2026-05-11 • via Nuitee
B
Bruce • solo_traveller • us
2
Pros:

Breakfast

Cons:

No elevator
Broken toilet
Slow check-in
Early bar closing
Shut out of room at 10a;housekeeping had to let us in

2026-05-10 • via Nuitee
E
Elizabeth • solo_traveller • us
8
2026-05-06 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-05-06 • via Nuitee
S
Stephen • couple • us
8
Great value friendly staff and nice location
Pros:

Enjoy the location. It was clean and staff were friendly.

2026-05-04 • via Nuitee
X
Xiaopei • couple • us
10
2026-05-04 • via Nuitee
W
Wendy • solo_traveller • us
4
Time to UPGRADE!
Pros:

I liked that it was quiet over night and the breakfast area presented neatly.

Cons:

The hotel does not live up to its name. Needs upgrading. Rooms appear to be used for month to month renting ie. Over sized refrigerator and stove. No bad odors yet looks VERY DATED!

2026-04-29 • via Nuitee
J
Jenny • couple • us
10
Fue muy agradable todo y confiable🥰
Pros:

Me encantó la atención y lo limpio del hospedaje lo recomiendo el 100%

Cons:

Que el de mantenimiento me abriera la puerta sin tocar por una reparación que no pedí 🙄me asusté de lo demás todo exelente👍

2026-04-28 • via Nuitee
J
John • solo_traveller • us
6
2026-04-28 • via Nuitee
M
Marshall • solo_traveller • us
10
2026-04-28 • via Nuitee
S
Sanjeev • family_with_children • us
1
Can not be worst stay then this in paid facility
Pros:

I did not like it. Worst experience which spoiled my whole day.

Cons:

Please remove this hotel from your excellent portal. This is NOT worth. The Owner is the worst person, he argued in front of all other guest when I complain on the room broken facilities. He asked to do whatever I want to do . Room had multiple broken basic items and stinky. DO NOT book this Hotel.

2026-04-27 • via Nuitee
L
Linda • couple • us
6
It was fine and clean but smelled of cigarettes and marijuana in the halls
Pros:

It was clean

Cons:

The description of the beds in the room could be clearer- it says double for the room- I assumed queen beds- the owner said no they are twin beds- they were actually full size beds

2026-04-27 • via Nuitee
J
jia • couple • cn
10
2026-04-27 • via Nuitee
K
Kelly • family_with_children • us
8
Pros:

Expectations meet, good for the price, good location for the volleyball tournament

Cons:

Around 1:30 a.m. I woke to yelling (not arguing, sounded like someone was yelling to someone else at the other end of the hallway). Celiac safe sealed muffins or something alike would be a great bonus

2026-04-27 • via Nuitee
C
Christine • couple • us
9
Would stay again
Pros:

Clean, reasonable price.

Cons:

Looks dilapidated from the outside.

2026-04-26 • via Nuitee
B
Beth • solo_traveller • us
6
Pros:

Sachi was the most helpful. I originally booked a queen room and then called to see if a king was available with handicapped accessibility. They told me yes and there would be no change in price. When we got there I was asked twice "do you really need a handicapped room?" And I said yes twice. Once we got to our room it was 2 twin beds not a king and the floor was very dirty. Sachi fixed the issue immediately and took us to the correct room which was clean. At the front desk I asked for toothpaste and was told to go across the street to the gas station to get some. The room had no tissues...the TV was small and dark and hard to watch. I asked for more pillows which Sachi brought right over and then later asked for more towels and a shower cap. I was told they had no shower caps but Sachi showed up with towels and a shower cap. The place may be sub par but Sachi makes up for it in great customer service.

Cons:

Front desk man had a bit of an attitude
Wrong room at first which was dirty
No tissues
No toothpaste

2026-04-26 • via Nuitee
K
kurzyna • solo_traveller • us
10
2026-04-26 • via Nuitee
N
Nason • solo_traveller • us
5
2026-04-25 • via Nuitee
M
Md • extended_group • us
5
Pros:

bedroom

Cons:

wi-Fi very poor,dirty towels ,women hair in bathrooms

2026-04-25 • via Nuitee