MR Hotel Providencia (ex Hotel Neruda)

Hotels
8.6 (6617 reviews)
Pedro de Valdivia, 164 , Santiago , cl

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good room size
Convenient location
Cons:
Limited breakfast options
Minor maintenance issues

Categories

Cleanliness
8.44
The hotel is very clean but had some concerns with pool chemical levels.
Service
8.8
Staff were friendly and helpful, providing good customer service.
Location
9.15
Excellent location, very convenient for accessing local attractions.
Room Quality
8.6
Rooms were spacious and comfortable, although some minor issues were reported.
Amenities
8.53
Amenities were satisfactory, though some areas could use updates.
Value for Money
8.59
Good value overall for the price point, with breakfast included.
Food and Beverage
7.94
Breakfast was repetitive and not varied, disappointing for some guests.
Overall Experience
8.72
Overall positive experience despite a few minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:22

Property Description

Luxurious Accommodations
Experience a harmonious blend of classical and contemporary design at MR Hotel Providencia. Our spacious rooms feature stylish interiors with soft bright tones, queen-size beds, and modern amenities including air conditioning and cable TV. Relax in the comfortable lounge areas and stay connected with free WiFi during your stay.

Convenient Location
Situated in Santiago's upscale Providencia neighborhood, our hotel offers easy access to key attractions. Just a 2-minute walk from Pedro De Valdivia Metro Station, guests can explore the city with ease. For outdoor enthusiasts, the nearest ski station is only 40 km away. Plus, enjoy the convenience of free parking, subject to availability.

Exceptional Services
At MR Hotel Providencia, formerly known as Hotel Neruda, we prioritize guest satisfaction. Whether you're here for business or leisure, our 4-star hotel provides top-notch services and amenities to ensure a memorable stay. Book now and elevate your Santiago experience with us.

Important information:

The maximum car height for the parking lot is 2.0 mts

Please note this property pre-authorizes credit cards left on guarantee, this is not a charge/deposit but only a hold or also known as a preauthorization. The credit card entity may reflect it as such (charge/deposit). In the event of a cancellation without penalty, the pre-authorization will be released in accordance with the procedures established by the credit card issuing entity. If the reservation is effective, the pre-authorization will be released also in accordance with the procedures established by the credit card issuing entity.

The voltage at the property is 220V.

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 6617 reviews
Cleanliness: 8.44
Service: 8.8
Location: 9.15
Room Quality: 8.6
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 7.94
Overall Experience: 8.72
V
Vieira Pereira solo_traveller br
6
Pros:

Da localizado que é ótima!!

Cons:

O hotel é bom, porém do quarto que fomos colocados ouvia-se barulhos da cozinha, da rua, até o exaustor do banheiro fazia muito barulho....então, por esse motivo ele não foi avaliado melhor

2026-08-30 via Nuitee
J
jose family_with_children cr
9
excelente estancia
Pros:

muy buen desayuno muy limpio las habitaciones y la piscina muy sabrosa el personal muy atento muy segura la zona muchos restaurantes alrededor del hotel y parada del metro muy cerca

Cons:

nada todo excelente

2026-08-29 via Nuitee
Z
Zilio couple br
9
Pros:

Disponibilidade de um Transporte desde aeroporto ate o Hotel

Cons:

O Cafe poderia ser melhor

2026-08-29 via Nuitee
V
Vinícius extended_group br
10
Muito bom
Pros:

Excelente hotel, bem localizado, camas confortáveis e ótima limpeza.

2026-08-28 via Nuitee
D
Dawn solo_traveller au
7
Not the neat value for money but ok for a short stay
Pros:

Great staff. They helped with printing I needed

Cons:

Old and tired

2026-08-27 via Nuitee
A
Andrea solo_traveller br
8
Santiago surpreendeu
Pros:

Hotel muito bem localizado, num bairro completo! Funcionários muito prestativos e pacientes.

Cons:

Achei o atendimento e o acesso ao estacionamento ruim. Um serviço de manobrista ajudaria muito.

2026-08-26 via Nuitee
S
Souza couple br
10
Qualidade no atendimento é excelente serviço
Pros:

Atendimento

2026-08-25 via Nuitee
A
Andrea couple br
10
2026-08-25 via Nuitee
F
Fabio Luis solo_traveller br
10
2026-08-25 via Nuitee
R
Roberta family_with_children br
10
Foram dias muito agradáveis !
Pros:

Atendimento, limpeza , localização.

Cons:

Café da manhã

2026-08-25 via Nuitee
O
ORQUIDIA FELIZ solo_traveller do
10
Mis días en Chile.
Pros:

En general, todo.
Muy céntrico, el personal, ...

Cons:

N/A

2026-08-24 via Nuitee
F
Felipe family_with_children br
9
2026-08-24 via Nuitee
B
Bruna solo_traveller br
10
Pros:

Localização, atendimento, limpeza

Cons:

Poucas opções de café da manhã

2026-08-23 via Nuitee
D
Diego couple uy
8
Estuvo bien pero no sería la primer opción para reservar.
Pros:

La ubicación muy buena y el personal muy atento.

Cons:

Deberían agregar medialunas (o croissants) y cookies. Básicos que no pueden faltar en el desayuno. Además de eso, no me convencieron los amenities. La piscina estaba descuidada y no era climatizada.

2026-08-23 via Nuitee
A
Arisson solo_traveller br
9
2026-08-22 via Nuitee
R
Roberta extended_group br
8
Muito bom a localização, café e os funcionários super prestativos
Pros:

Localização

Cons:

Alguns itens da cama estavam encardidos

2026-08-20 via Nuitee
J
JANE couple br
8
2026-08-18 via Nuitee
M
Mery extended_group ar
8
Buena relación precio calidad
Pros:

El desayuno

Cons:

La pileta no es climatizada en invierno no es lonsufienciente caliente como para usar.

2026-08-18 via Nuitee
C
Claudia couple cl
9
2026-08-17 via Nuitee
N
NADIA couple cl
10
2026-08-17 via Nuitee