MR Hotel Providencia (ex Hotel Neruda)

Hotels
8.6 (5870 reviews)
Pedro de Valdivia, 164 , Santiago , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good room size
Convenient location
Cons:
Limited breakfast options
Minor maintenance issues

Categories

Cleanliness
8.44
The hotel is very clean but had some concerns with pool chemical levels.
Service
8.8
Staff were friendly and helpful, providing good customer service.
Location
9.15
Excellent location, very convenient for accessing local attractions.
Room Quality
8.6
Rooms were spacious and comfortable, although some minor issues were reported.
Amenities
8.53
Amenities were satisfactory, though some areas could use updates.
Value for Money
8.59
Good value overall for the price point, with breakfast included.
Food and Beverage
7.94
Breakfast was repetitive and not varied, disappointing for some guests.
Overall Experience
8.72
Overall positive experience despite a few minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:22

Property Description

Luxurious Accommodations
Experience a harmonious blend of classical and contemporary design at MR Hotel Providencia. Our spacious rooms feature stylish interiors with soft bright tones, queen-size beds, and modern amenities including air conditioning and cable TV. Relax in the comfortable lounge areas and stay connected with free WiFi during your stay.

Convenient Location
Situated in Santiago's upscale Providencia neighborhood, our hotel offers easy access to key attractions. Just a 2-minute walk from Pedro De Valdivia Metro Station, guests can explore the city with ease. For outdoor enthusiasts, the nearest ski station is only 40 km away. Plus, enjoy the convenience of free parking, subject to availability.

Exceptional Services
At MR Hotel Providencia, formerly known as Hotel Neruda, we prioritize guest satisfaction. Whether you're here for business or leisure, our 4-star hotel provides top-notch services and amenities to ensure a memorable stay. Book now and elevate your Santiago experience with us.

Important information:

The maximum car height for the parking lot is 2.0 mts

Please note this property pre-authorizes credit cards left on guarantee, this is not a charge/deposit but only a hold or also known as a preauthorization. The credit card entity may reflect it as such (charge/deposit). In the event of a cancelation without penalty, the pre-authorization will be released in accordance with the procedures established by the credit card issuing entity. If the reservation is effective, the pre-authorization will be released also in accordance with the procedures established by the credit card issuing entity.

The voltage at the property is 220V.

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Due to local coronavirus (COVID 19) regulations, only guests with a mobility pass can access pre-served breakfast between 07:30 to 11:00. Guests without the pass will receive room service.

Please note until the initial opening stage in the government's step-by-step plan, the restaurant will be closed.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Mar 1, 2026 until Tue, Mar 17, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5870 reviews
Cleanliness: 8.44
Service: 8.8
Location: 9.15
Room Quality: 8.6
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 7.94
Overall Experience: 8.72
A
Alvaro • couple • uy
10
2026-03-01 • via Nuitee
L
Lucie • solo_traveller • ca
10
Parfait merci
Pros:

La location était parfaite au cœur de la ville. Restaurant parc, attraction, piscine à l’Hotels, déjeuner inclus parfait.

Cons:

Rien à dire endroit que je recommande

2026-02-28 • via Nuitee
D
Donny • family_with_children • pe
10
Excelente
Pros:

Todo

Cons:

Falta de variedad en los desayunos

2026-02-27 • via Nuitee
C
Claudia • couple • cl
9
Muy Buena
Pros:

La limpieza, ubicación

Cons:

El desayuno debieran variarlo, comer todos los dias lo mismo, ABURRE

2026-02-27 • via Nuitee
K
Katalina • couple • be
8
Aangenaam verblijf, vriendelijk en behulpzaam personeel
Pros:

Zeer vriendelijk en behulpzaam personeel, ruime en propere kamers

2026-02-27 • via Nuitee
J
John • couple • br
10
Minha estadia foi maravilhosa!
Pros:

A localização, o tamanho do quarto, a limpeza e a recepção dos funcionários.

Cons:

A vista do quarto, que isso não observei ou não tinha disponível na hora que reservei; a academia que continha poucas máquinas e velhas e a piscina.

2026-02-27 • via Nuitee
A
Alicia Beatriz • extended_group • ar
10
Pros:

Todo

2026-02-26 • via Nuitee
R
Roxana • couple • us
10
Great
Pros:

Close to the metro

Cons:

I like everything, that’s the reason I am coming back to the hotel again the first week of March

2026-02-26 • via Nuitee
A
Angelo • couple • cl
7
Buena
Pros:

La ubicación del Hotel es excelente, se puede llegsr caminando a muchos lugares recomendados para recorrer

Cons:

Falta variedad en el desayuno.
Se encontraban arreglando otras habitaciones por lo que habían ruidos de construcción, martillos y taladros desde temprano

2026-02-26 • via Nuitee
L
Luis • family_with_children • ar
10
buena ubicacion ,personal muy amabñle
Pros:

toda la estadia fue muy buena.volveria

Cons:

nada

2026-02-25 • via Nuitee
V
Verónica Patricia • family_with_children • cl
8
Pros:

La tranquilidad y comodidad

Cons:

Ruidos molestos por arreglos

2026-02-25 • via Nuitee
H
Henry • family_with_children • ec
9
Excelente ubicación
Pros:

La ubicación

Cons:

El desayuno

2026-02-25 • via Nuitee
V
Verónica • solo_traveller • es
8
Bien si no lo pillas en obras
Pros:

La ubicación. El desayuno buffet. El restaurante. Era silencioso cuando dejaban de trabajar los de las obras.

Cons:

En la piscina habia muchos niños tirándose cuando había carteles que ponía que estaba prohibido. Estaba en obras así que había ruido de obras así que me cambié de hotel. Mal aconsejado a la hora de pedir taxi. Me estafaron.

2026-02-25 • via Nuitee
D
Diego • family_with_children • ar
8
2026-02-25 • via Nuitee
L
Luciana • family_with_children • br
8
Pros:

Hotel muito bem localizado, quarto amplo.

Cons:

Havia uma reforma de quartos no mesmo andar do nosso, com muita poeira.

2026-02-25 • via Nuitee
L
Leticia • family_with_children • cl
10
2026-02-24 • via Nuitee
C
Cadeus • solo_traveller • cl
1
2026-02-24 • via Nuitee
R
Rodrigo • family_with_children • cl
10
Megnifica
Pros:

Servicio excelente

Cons:

El calor del los pasillos

2026-02-24 • via Nuitee
A
Angelina • solo_traveller • ru
10
2026-02-24 • via Nuitee
K
Kenneth • solo_traveller • au
8
2026-02-24 • via Nuitee