MR Hotel Providencia (ex Hotel Neruda)

Hotels
8.6 (6471 reviews)
Pedro de Valdivia, 164 , Santiago , cl

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good room size
Convenient location
Cons:
Limited breakfast options
Minor maintenance issues

Categories

Cleanliness
8.44
The hotel is very clean but had some concerns with pool chemical levels.
Service
8.8
Staff were friendly and helpful, providing good customer service.
Location
9.15
Excellent location, very convenient for accessing local attractions.
Room Quality
8.6
Rooms were spacious and comfortable, although some minor issues were reported.
Amenities
8.53
Amenities were satisfactory, though some areas could use updates.
Value for Money
8.59
Good value overall for the price point, with breakfast included.
Food and Beverage
7.94
Breakfast was repetitive and not varied, disappointing for some guests.
Overall Experience
8.72
Overall positive experience despite a few minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:22

Property Description

Luxurious Accommodations
Experience a harmonious blend of classical and contemporary design at MR Hotel Providencia. Our spacious rooms feature stylish interiors with soft bright tones, queen-size beds, and modern amenities including air conditioning and cable TV. Relax in the comfortable lounge areas and stay connected with free WiFi during your stay.

Convenient Location
Situated in Santiago's upscale Providencia neighborhood, our hotel offers easy access to key attractions. Just a 2-minute walk from Pedro De Valdivia Metro Station, guests can explore the city with ease. For outdoor enthusiasts, the nearest ski station is only 40 km away. Plus, enjoy the convenience of free parking, subject to availability.

Exceptional Services
At MR Hotel Providencia, formerly known as Hotel Neruda, we prioritize guest satisfaction. Whether you're here for business or leisure, our 4-star hotel provides top-notch services and amenities to ensure a memorable stay. Book now and elevate your Santiago experience with us.

Important information:

The maximum car height for the parking lot is 2.0 mts

Please note this property pre-authorizes credit cards left on guarantee, this is not a charge/deposit but only a hold or also known as a preauthorization. The credit card entity may reflect it as such (charge/deposit). In the event of a cancellation without penalty, the pre-authorization will be released in accordance with the procedures established by the credit card issuing entity. If the reservation is effective, the pre-authorization will be released also in accordance with the procedures established by the credit card issuing entity.

The voltage at the property is 220V.

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 6471 reviews
Cleanliness: 8.44
Service: 8.8
Location: 9.15
Room Quality: 8.6
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 7.94
Overall Experience: 8.72
P
Paz • family_with_children • cl
10
Pros:

Excelente ubicación, buena atención del personal. El desayuno variado y varias opciones para adultos y niños.

2026-06-20 • via Nuitee
M
Manuel • solo_traveller • cl
10
Pros:

La comodidad y amplitud de las habitaciones.
Desayuno muy bueno

Cons:

No todo el personal fue amable, específicamente el control al momento de desayunar

2026-06-19 • via Nuitee
D
Diego • couple • ar
9
Muy bueno
Pros:

Ubicación

Cons:

Desayuno . Poca variedad y espacio para vajilla usada

2026-06-19 • via Nuitee
M
MANOEL • solo_traveller • br
10
Estadia maravilhosa
Pros:

Localização principalmente, a estrutura do hotel é ótima e ótimo café da manhã, quarto muito confortável, logo, foi tudo maravilhoso.

Cons:

Às vezes que saimos cedo e não conseguíamos tomar o café da manhã.

2026-06-19 • via Nuitee
C
carlos • solo_traveller • cl
10
Estancia placentera con mucha comodidad
Pros:

Si, muy cómodo y las instalaciones muy buenas Restaurante y piscina climatizada bajo techo lo mejor

Cons:

Todo ok

2026-06-19 • via Nuitee
N
Nicolas • family_with_children • cl
10
2026-06-18 • via Nuitee
C
CAÑOLES • extended_group • cl
8
Pros:

Espacios amplios

Cons:

Ruidos de los pasillos muchos

2026-06-18 • via Nuitee
A
Arriagada • solo_traveller • cl
10
Pros:

La comodidad de las piezas, lo limpio y la ubicación

Cons:

Todo estaba perfecto

2026-06-18 • via Nuitee
V
Victor • solo_traveller • cl
10
2026-06-18 • via Nuitee
D
DEMETRIO • solo_traveller • cl
9
Una noche de buen descanso en un lugar excelente.
Pros:

La amabilidad del personal, la comodidad y limpieza de la habitación por último la ubicación

Cons:

No tenía YouTube o netflix para ver alguna serie o película

2026-06-18 • via Nuitee
J
jaime • solo_traveller • cl
10
2026-06-17 • via Nuitee
P
Peña • solo_traveller • cl
10
2026-06-16 • via Nuitee
V
Vanessa • couple • br
7
Só não foi excelente, porque o café da manhã deixa a desejar.
Pros:

Dos travesseiros, a cama e o atendimento dos colaboradores.

Cons:

O café da manhã, muito sem opção, muito fraco, sem criatividade para café da manhã.
Café da manhã deixa a desejar, muito simples.

2026-06-16 • via Nuitee
P
Pedro • solo_traveller • ar
9
Buen lugar en el centro
Pros:

Tamaño de la habitación y ubicación del hotel

Cons:

El desayuno podría mejorar un poco

2026-06-16 • via Nuitee
J
July • solo_traveller • cl
10
2026-06-16 • via Nuitee
N
Nicole • solo_traveller • cl
10
2026-06-16 • via Nuitee
M
Maria Paulina • solo_traveller • cl
10
Pros:

Muy limpio buenas camas, ducha perfecta, aire acondicionado

Cons:

Nada

2026-06-16 • via Nuitee
J
Jhonny • extended_group • cl
8
Comodidad
Pros:

Cama comoda y buen desayuno, limpieza Ok
ademas era silencioso.

Cons:

La ducha salpicaba agua al piso dado que la mampara fue mal diseñada.

2026-06-15 • via Nuitee
B
Bianca • couple • br
9
Pros:

A localização do hotel é excelente, próximo a duas estações de metrô, supermercado, lojas variadas, restaurantes, casas de câmbio, parada de ônibus. Há movimento mesmo a noite e é tranquilo sair e chegar em segurança. O quarto é espaçoso e confortável. A equipe esteve sempre disponível a ajudar. O café da manhã é bem servido, quase padrão Brasil, e nos deram um lanche para levar nos dias que nosso passeio saia antes do horário de sbettura do café da manhã.

Cons:

Quando chegamos havia alguns cigarros na varanda, mas na primeira limpeza do quarto foram retiradas. O quarto não tem muito isolamento acústico, então ouviamos bastante barulho no corredor, mas nada que chegasse a incomodar muito.

2026-06-15 • via Nuitee
V
veronica • solo_traveller • cl
10
2026-06-15 • via Nuitee