Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Parking availability
Cons:
Poor cleanliness
Inadequate room quality
Weak food options

Categories

Cleanliness
8.39
Some reviews mention the cleanliness issues, including a dirty room and poor hygienic standards.
Service
10
Most reviews praised the staff's kindness and helpfulness, particularly at the reception.
Location
8.86
The location is convenient for some, but it is outside of the city with no nearby amenities.
Room Quality
7.9
Several complaints about old and uncomfortable beds and issues with noise and heating.
Amenities
8.85
Limited amenities offered at the hotel; basic services charged extra.
Value for Money
7.88
With several issues mentioned, guests feel they can find better options for a similar price.
Food and Beverage
8.34
Breakfast options were mentioned as weak and often served cold, affecting guest satisfaction.
Overall Experience
9.39
Despite the issues, some guests enjoyed their stay due to the location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:57

Property Description

Luxurious Accommodation and Dining

Hotel ZOO Sofia offers tastefully decorated and fully-equipped accommodation, providing guests with an air of tranquility. Enjoy a drink in the stylish bar and sample a variety of cuisine in the elegant Bijou restaurant.

Convenient Amenities

Guests can take advantage of the free gym and stay connected with free WiFi throughout the hotel. Secure parking is available for those arriving by car.

Prime Location

Situated next to a large green park, Hotel ZOO Sofia is in close proximity to Sofia City Zoo and various business centers. With Sofia Airport just a 15-minute drive away, the hotel offers convenience for both leisure and business travelers.

Book your stay at Hotel ZOO Sofia now for a luxurious and convenient experience in Sofia.

Important information:

Please note that the airport shuttle from Sofia Airport needs to be requested at least 24 hours in advance. Contact details are stated in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BGN 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for BGN 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2580 reviews
Cleanliness: 8.39
Service: 10
Location: 8.86
Room Quality: 7.9
Amenities: 8.85
Value for Money: 7.88
Food and Beverage: 8.34
Overall Experience: 9.39
S
stephen • couple • gb
8
Over night stay before travelling
Pros:

Great location

2026-04-30 • via Nuitee
S
Strahil • solo_traveller • ca
10
2026-04-30 • via Nuitee
M
Maria • family_with_children • ua
10
2026-04-29 • via Nuitee
S
Stanislav • couple • bg
10
2026-04-29 • via Nuitee
K
Kenan • solo_traveller • tr
10
Pros:

Personel çok iyi

2026-04-28 • via Nuitee
P
Pavlin • family_with_children • bg
9
2026-04-27 • via Nuitee
D
Desislava • family_with_children • bg
10
2026-04-26 • via Nuitee
T
tzadok tzvi • solo_traveller • il
10
2026-04-26 • via Nuitee
P
Pavel • solo_traveller • bg
10
2026-04-26 • via Nuitee
P
petia • solo_traveller • bg
9
2026-04-26 • via Nuitee
H
Hayat • solo_traveller • bg
7
Pros:

Staff was amazing.

Cons:

There was literally no internet connection whatsoever,only in the lobby! Very disappointed with that.

2026-04-26 • via Nuitee
L
Lyubomir • couple • bg
10
2026-04-25 • via Nuitee
H
Hank65 • solo_traveller • nl
6
2026-04-24 • via Nuitee
Гинка • solo_traveller • bg
10
Pros:

Very clean zna cozy

Cons:

.

2026-04-24 • via Nuitee
V
Velizara • solo_traveller • bg
8
2026-04-20 • via Nuitee
I
Ivan • solo_traveller • bg
8
2026-04-16 • via Nuitee
P
Petrov • solo_traveller • bg
8
2026-04-13 • via Nuitee
D
Dimitar • solo_traveller • bg
1
Pros:

Има платен паркинг

Cons:

Не работеше душа, е стаята беше мизерно, чуваха се шумове от съседните стаи и зоологическата градина.

2026-04-13 • via Nuitee
G
Giannis • solo_traveller • gr
9
2026-04-12 • via Nuitee
Деси-Георги • couple • bg
10
2026-04-11 • via Nuitee