Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Parking availability
Cons:
Poor cleanliness
Inadequate room quality
Weak food options

Categories

Cleanliness
8.39
Some reviews mention the cleanliness issues, including a dirty room and poor hygienic standards.
Service
10
Most reviews praised the staff's kindness and helpfulness, particularly at the reception.
Location
8.86
The location is convenient for some, but it is outside of the city with no nearby amenities.
Room Quality
7.9
Several complaints about old and uncomfortable beds and issues with noise and heating.
Amenities
8.85
Limited amenities offered at the hotel; basic services charged extra.
Value for Money
7.88
With several issues mentioned, guests feel they can find better options for a similar price.
Food and Beverage
8.34
Breakfast options were mentioned as weak and often served cold, affecting guest satisfaction.
Overall Experience
9.39
Despite the issues, some guests enjoyed their stay due to the location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:57

Property Description

Luxurious Accommodation and Dining

Hotel ZOO Sofia offers tastefully decorated and fully-equipped accommodation, providing guests with an air of tranquility. Enjoy a drink in the stylish bar and sample a variety of cuisine in the elegant Bijou restaurant.

Convenient Amenities

Guests can take advantage of the free gym and stay connected with free WiFi throughout the hotel. Secure parking is available for those arriving by car.

Prime Location

Situated next to a large green park, Hotel ZOO Sofia is in close proximity to Sofia City Zoo and various business centers. With Sofia Airport just a 15-minute drive away, the hotel offers convenience for both leisure and business travelers.

Book your stay at Hotel ZOO Sofia now for a luxurious and convenient experience in Sofia.

Important information:

Please note that the airport shuttle from Sofia Airport needs to be requested at least 24 hours in advance. Contact details are stated in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BGN 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for BGN 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2535 reviews
Cleanliness: 8.39
Service: 10
Location: 8.86
Room Quality: 7.9
Amenities: 8.85
Value for Money: 7.88
Food and Beverage: 8.34
Overall Experience: 9.39
Александър • couple • bg
10
2026-03-07 • via Nuitee
Петко • couple • bg
10
2026-03-06 • via Nuitee
P
Pier • solo_traveller • it
6
La prossima volta cambio
Pros:

La camera era pulita

Cons:

La colazione: bacon e uova fredde, immangiabili. Una mattina mancavano le tazze per il caffè, un’altra mattina non c’erano i succhi di frutta.
In camera, il telaio della porta del bagno era marcio e l’asse del water era svitato.

Avevo prenotato una camera con letto matrimoniale, ma mi è stata assegnata una camera con due letti singoli. Su mia richiesta mi avevano detto che li avrebbero uniti, ma non è mai stato fatto: ho dovuto farlo io.

Il letto era durissimo, ma questa è un’opinione personale.

2026-03-06 • via Nuitee
C
Constantin Cristian • family_with_children • ro
7
Pros:

Curățenie, amabilitate.

Cons:

Au parcare doar cu plata.

2026-03-02 • via Nuitee
I
Ins • couple • bg
10
2026-02-28 • via Nuitee
Петко • solo_traveller • bg
10
2026-02-26 • via Nuitee
A
Andreas • extended_group • cy
10
2026-02-26 • via Nuitee
G
Georgi • family_with_children • bg
8
Заслужава си парите, но това с паркинга е отблъскващо.
Pros:

Почти всичко ми хареса - апартамента, обслужването, локацията, храната.

Cons:

Не ми хареса факта, че тоалетната чиния в банята връщаше течност и миришеше, но съм доволен, че на следващия ден това беше поправено. Не ми харесва, че паркинга към хотела се плаща допълнително от гостите на хотела!

2026-02-25 • via Nuitee
C
Chrisros • couple • gr
10
2026-02-25 • via Nuitee
A
Arsen • solo_traveller • pl
7
2026-02-24 • via Nuitee
D
Darko • couple • bg
10
Good but not Great for the Value ans 4 star hotel
Pros:

Everything except the Parking and House Cleaning

Cons:

House cleaning they cleaned the App but not entirelly some trash was left following day only one bottle of water and no toilet paper. Parking was bot available so we had to pay for it

2026-02-24 • via Nuitee
M
Maria • solo_traveller • bg
9
Cons:

Parking is charged separately

2026-02-23 • via Nuitee
O
Orlin • solo_traveller • bg
8
2026-02-09 • via Nuitee
Y
Yuliia • family_with_children • il
9
2026-02-08 • via Nuitee
K
Katerina • family_with_children • gr
6
Καλούτσικα
Pros:

Ηταν αρκετά ευρύχωρο

Cons:

Δεν είχαν καθαρίσει το ψυγεία από προηγούμενους πελάτες κ είχα χαλασμένα φαγητά

2026-01-31 • via Nuitee
Петко • solo_traveller • bg
10
2026-01-30 • via Nuitee
J
Jens • solo_traveller • de
7
Pros:

Das Personal war nett, alles war sauber. Das Bett war sehr gut.

Cons:

Das Zimmer war ein wenig lieblos und kahl, z.B. keine Stehlampe. Das Frühstücksbuffet war okay aber sehr einfach. Im Bad gab es einige Stellen die mal erneuert werden sollten.

2026-01-29 • via Nuitee
R
Razvan • extended_group • ro
9
2026-01-29 • via Nuitee
Y
Yavor Yankov • couple • bg
10
Pros:

Всичко ни хареса!

Cons:

Нямаше нещо което не ни хареса!

2026-01-28 • via Nuitee
T
todisco • couple • it
5
2026-01-27 • via Nuitee