Candlewood Suites NYC -Times Square by IHG

Hotels
•
Candlewood Suites
8.4 (3017 reviews)
339 West 39th Street , New York , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Cons:
Elevator issues
Maintenance problems

Categories

Cleanliness
7.68
Some reviews indicated issues with cleanliness and maintenance.
Service
9.15
The staff was generally friendly and helpful according to multiple reviews.
Location
9.69
Many reviewers praised the central location close to Times Square.
Room Quality
7.64
Rooms showed signs of needed maintenance and were not as expected based on booking sites.
Amenities
8.17
The presence of free coffee and fitness facilities was noted positively.
Value for Money
7.63
Expectations for value were not fully met, given maintenance issues.
Food and Beverage
8.68
Positive feedback for free coffee and snacks.
Overall Experience
8.55
Overall decent stay despite some issues, good location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:00

Property Description

Convenient Location near Times Square
Located just a 5-minute walk from Times Square, Candlewood Suites NYC offers modern suites with free Wi-Fi and a fully equipped kitchen.

Amenities for Comfort and Convenience
Each suite features a flat-screen TV, DVD player, and a work desk. Guests can also enjoy the convenience of a 24-hour on-site store, dining area, and seating area.

Fitness and Business Facilities
Stay active at the modern fitness center, or take care of work tasks at the business center. With 24-hour front desk assistance and weekly housekeeping, we ensure a seamless stay for our guests.

Book now to experience the vibrant energy of Times Square and the convenience of a well-equipped suite at Candlewood Suites NYC.

Important information:

The nightly resort fee includes the following:
- Premium WiFi
- 10% off in-room dining order
- 20% off Dry Cleaning
- Two bottles of Water upon Check-inGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 75 per day.

Location

Guest Reviews

8.4
Based on 3017 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 8.68
Overall Experience: 8.55
J
john • extended_group • us
10
2026-07-24 • via Nuitee
A
Arshdeep • solo_traveller • in
7
2026-07-22 • via Nuitee
C
Chiemeka • family_with_children • au
7
2026-07-22 • via Nuitee
C
CLAUDIO GUSTAVO ADOLFO • solo_traveller • cl
8
2026-07-21 • via Nuitee
C
CLAUDIO GUSTAVO ADOLFO • solo_traveller • cl
8
Para la necesidad, Bien!
Pros:

El café disponible las 24 horas del día

Cons:

Que las tarjetas de las habitaciones se bloqueaban siempre y los ascensores lentos u solo cuentan con dos

2026-07-21 • via Nuitee
S
Sibel • couple • tr
8
2026-07-20 • via Nuitee
C
Cope • solo_traveller • us
10
Pros:

It was a perfect sixe. I liked the extra large space

Cons:

The coffee maker. Also the shower curtain kept sliding back and wouldn't stay connected.

2026-07-19 • via Nuitee
R
Ricardo • solo_traveller • gb
4
2026-07-19 • via Nuitee
R
Robb • family_with_children • us
8
Overall a nice place to stay.
Pros:

Clean room. Very comfy beds!

Cons:

Lady at front desk at check-in was very slow and not friendly. Made a bad first impression. However, the rest of the staff we encountered were very friendly and helpful.

2026-07-19 • via Nuitee
R
Ricardo • couple • gb
4
If there’s another option, go for that!
2026-07-19 • via Nuitee
J
Joyce • solo_traveller • us
10
I love New York candlewood suite is my favorite place to stay
Pros:

I love New York everything is right there to experience and the location is beautiful to enjoy all the things you love about New York and candlewood suite the supervisor and coworkers are very professional and pleasant new York never disappoint always something to do

Cons:

It's hard for to say what I didn't like I just love New York sometimes it's a lot of construction going on. I still enjoy New York

2026-07-18 • via Nuitee
M
Mustafa • couple • tr
1
2026-07-17 • via Nuitee
N
nader • solo_traveller • eg
9
2026-07-16 • via Nuitee
J
Julie • extended_group • gb
10
2026-07-15 • via Nuitee
M
Marcos • couple • br
10
Simples mas muito bom
Pros:

Todos sempre atenciosos, serviço e limpeza todos os dias, água e chá na recepção.

2026-07-15 • via Nuitee
M
Monique • couple • us
10
Great
Pros:

Location was great

Cons:

Elevators slow at times

2026-07-14 • via Nuitee
K
KATHLEEN • couple • us
10
2026-07-14 • via Nuitee
P
Patricia • solo_traveller • us
10
Would recommend
Pros:

The room was immaculately clean and the gentleman working at the front desk was very kind and cordial.

2026-07-14 • via Nuitee
R
RAFAEL • solo_traveller • br
10
2026-07-14 • via Nuitee
O
Omana • couple • bd
8
2026-07-14 • via Nuitee