Candlewood Suites NYC -Times Square by IHG

Hotels
Candlewood Suites
8.4 (3075 reviews)
339 West 39th Street , New York , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Cons:
Elevator issues
Maintenance problems

Categories

Cleanliness
7.68
Some reviews indicated issues with cleanliness and maintenance.
Service
9.15
The staff was generally friendly and helpful according to multiple reviews.
Location
9.69
Many reviewers praised the central location close to Times Square.
Room Quality
7.64
Rooms showed signs of needed maintenance and were not as expected based on booking sites.
Amenities
8.17
The presence of free coffee and fitness facilities was noted positively.
Value for Money
7.63
Expectations for value were not fully met, given maintenance issues.
Food and Beverage
8.68
Positive feedback for free coffee and snacks.
Overall Experience
8.55
Overall decent stay despite some issues, good location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:00

Property Description

Convenient Location near Times Square
Located just a 5-minute walk from Times Square, Candlewood Suites NYC offers modern suites with free Wi-Fi and a fully equipped kitchen.

Amenities for Comfort and Convenience
Each suite features a flat-screen TV, DVD player, and a work desk. Guests can also enjoy the convenience of a 24-hour on-site store, dining area, and seating area.

Fitness and Business Facilities
Stay active at the modern fitness center, or take care of work tasks at the business center. With 24-hour front desk assistance and weekly housekeeping, we ensure a seamless stay for our guests.

Book now to experience the vibrant energy of Times Square and the convenience of a well-equipped suite at Candlewood Suites NYC.

Important information:

The nightly resort fee includes the following:
- Premium WiFi
- 10% off in-room dining order
- 20% off Dry Cleaning
- Two bottles of Water upon Check-inGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 3075 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 8.68
Overall Experience: 8.55
F
Fapus solo_traveller ng
10
Pros:

Absolutely love everything

Cons:

Nothing i can think of. They might consider having breakfast options though but it's close to many restaurants so no complaints

2026-08-08 via Nuitee
T
Tesha couple us
8
Quick weekend
Pros:

Location, friendly staff (Laura was the bomb)
Cleanliness of hotel

Cons:

No ice machines

2026-08-08 via Nuitee
M
Marlene couple us
8
2026-08-07 via Nuitee
M
Marlene couple us
8
2026-08-07 via Nuitee
B
Brosnahan solo_traveller nz
8
2026-08-07 via Nuitee
E
eduardo solo_traveller ar
8
Pros:

La ubicación

2026-08-06 via Nuitee
L
Lee Ann family_with_children es
10
Excellent place to explote NYC from
Pros:

The hotel is right in the centre so very easy to get around anywhere from there. Lots of places to eat and shop nearby as well (and obviously, Times Square). The staff were super friendly and helpful at all times (gave us late checkout and lent us a scale to weigh our luggage).
In the lobby they have cold water and cookies all day long for guests.
They will stor your luggage if you want.
Rooms were a good size and very clean. Super kitchen and comfy beds. Sheets and towels very clean.

Cons:

The air conditioner in the room made a bit of noise.

2026-08-05 via Nuitee
C
Chassidy couple us
8
My stay was a 9/10 although if they had free breakfast it would’ve been perfect
Pros:

I liked where the property was located!!

Cons:

I didn’t like the fact that they didn’t have free breakfast

2026-08-05 via Nuitee
H
HEIDI couple cl
9
2026-08-04 via Nuitee
F
Fapus solo_traveller ng
10
Twas ok
Pros:

Perfect walking location to everywhere and everything. No complaints about that. From Times Square, Madison Square garden,penn station, mohainyan station, subways, and every food/ restaurant is within a 10 to 15 min walk

Cons:

That $100 is a bummer cos after paying city taxes, why do I need to pay anything again

2026-08-04 via Nuitee
D
DALIA couple il
8
Pros:

Friendly staff.
It was very nice to have free coffee and cold water in the lobby and the free use of washer and dryer was very convenient.
Very good location.

Cons:

There wasn’t an armchair in the room, there were no place to hang clothes in the bathroom and on top of all we found chewing gum on the headrest.
We complained to the receptionist and he gave us another room and there was an armchair and hangers in the bathroom.

In both rooms the handle in the shower was useless as it was in the far end of the bathtub.
Also, the room is for 2 but only one side of the bed has a small table and a lamp. The other partner has no place to put a book \ glasses \ anything.
Cleaning is only once a week unless you specifically ask at the reception to have it cleaned.

2026-08-04 via Nuitee
S
Sandra family_with_children us
7
There were a couple of things I didn't like, but overall, it was a good place to stay.
Pros:

The room was comfortable. The bed was comfortable. The staff were friendly. Great location.

Cons:

Property needs updates. The curtains have holes in them. We couldn't fully close the curtains. You can tell paint and everything is old. There was no water in the cooler for sale. Cleaning staff were loud in the hallways in the mornings.

2026-08-03 via Nuitee
B
Beatriz couple br
1
2026-08-02 via Nuitee
K
Kasia family_with_children pl
9
Great location, nice room and staff.
Pros:

Good size room, nice kitchenette with big fridge. Very nice staff at the front desk. Great location close to Times Square.

Cons:

2 weeks after checking out they still didn’t release my deposit. Had to call and ask for it - then they did. Should be automatic and straightforward.

2026-08-02 via Nuitee
E
elisabet solo_traveller es
10
Pros:

En general todo está súper bien,la ubicación y tienes café,agua, té frío todos los días gratis!
El personal habla español y muy amables!!

2026-08-02 via Nuitee
M
mehmet couple us
6
Average
Pros:

I like the location.

Cons:

The bed was crooked, and the room was slanted. While I was naked in the room, a hotel employee suddenly tried to enter without permission—I managed to stop them at the last second. The refrigerator was leaking water, and the room door was faulty. We had to change our room on the 4th day

2026-08-02 via Nuitee
J
Jeffery solo_traveller us
9
2026-08-02 via Nuitee
T
Taner Tokgöz family_with_children tr
7
Pros:

Hersey guzel ve rahatti, personel iyi, otel iyi, mutfak tam donanimli, buyuk buz dolabi var.

Cons:

Banyo havalandirmasi gurultulu ve dus eski.

2026-08-02 via Nuitee
J
john extended_group us
10
2026-07-24 via Nuitee
C
Chiemeka family_with_children au
7
2026-07-22 via Nuitee