Candlewood Suites NYC -Times Square by IHG

Hotels
•
Candlewood Suites
8.4 (2634 reviews)
339 West 39th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Cons:
Elevator issues
Maintenance problems

Categories

Cleanliness
7.68
Some reviews indicated issues with cleanliness and maintenance.
Service
9.15
The staff was generally friendly and helpful according to multiple reviews.
Location
9.69
Many reviewers praised the central location close to Times Square.
Room Quality
7.64
Rooms showed signs of needed maintenance and were not as expected based on booking sites.
Amenities
8.17
The presence of free coffee and fitness facilities was noted positively.
Value for Money
7.63
Expectations for value were not fully met, given maintenance issues.
Food and Beverage
8.68
Positive feedback for free coffee and snacks.
Overall Experience
8.55
Overall decent stay despite some issues, good location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:00

Property Description

Convenient Location near Times Square
Located just a 5-minute walk from Times Square, Candlewood Suites NYC offers modern suites with free Wi-Fi and a fully equipped kitchen.

Amenities for Comfort and Convenience
Each suite features a flat-screen TV, DVD player, and a work desk. Guests can also enjoy the convenience of a 24-hour on-site store, dining area, and seating area.

Fitness and Business Facilities
Stay active at the modern fitness center, or take care of work tasks at the business center. With 24-hour front desk assistance and weekly housekeeping, we ensure a seamless stay for our guests.

Book now to experience the vibrant energy of Times Square and the convenience of a well-equipped suite at Candlewood Suites NYC.

Important information:

The nightly resort fee includes the following:
- Premium WiFi
- 10% off in-room dining order
- 20% off Dry Cleaning
- Two bottles of Water upon Check-inGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 75 per day.

Location

Guest Reviews

8.4
Based on 2634 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 8.68
Overall Experience: 8.55
O
Olivia • couple • fr
8
Très bon rapport qualité prix pour la situation
Pros:

Jolie attention : un plateau de mini-muffins différents tout les jours

Cons:

J’aurais aimé avoir une seconde chaise pour pouvoir être assise à deux sur la table pour manger ensemble et un petit balai pour nettoyer les miettes dans l’espace kitchenette

2026-02-14 • via Nuitee
M
Masha • couple • il
10
2026-02-14 • via Nuitee
W
Wendy karel • couple • sv
8
Agradable, volvería
Pros:

Ubicación, precio y área de cocina

Cons:

Ascensor muy lento

2026-02-13 • via Nuitee
V
Valentina • couple • co
10
2026-02-13 • via Nuitee
G
Gabriela • family_with_children • ve
10
Pros:

La limpieza y la ubicación son excepcionales.

2026-02-12 • via Nuitee
D
Dmitriy • solo_traveller • us
8
2026-02-11 • via Nuitee
B
Bezerra Junior • couple • br
6
Parece que se esforçaram para não serem bons, pois tinham tudo para serem excelentes.
Pros:

Gostei parcialmente do tamanho do quarto, pois tinha uma mini-cozinha. Estrutura da recepção (poltronas e sofá) e do hotel boas. Localização relativamente boa, embora com muitos pedintes em frente. Tolhas e edredons, assim como sabonete, shampoo e condicionador (Dove) também ótimos.

Cons:

Um dos elevadores ficou quebrado durante toda a nossa estadia (11 dias). Filas enormes, o que, não raro, obrigava uma espera superior a 5 minutos.

Aquecedor com problema e não foi ajustado, apesar dos inúmeros pedidos. Além de não aquecer direito, ficava desligando e ligando a cada 2 minutos, dificultando o sono.

Banheira sem a tampa, o que também não foi resolvido. Um item de luxo para relaxar sem o básico: uma tampa. Chuveiro com água fraca.

Tv não era smart.

Internet instável e muito lenta.

Funcionários da recepção: grosseira (mulher) e impaciente (homem). Em dois episódios envolvendo entregas pela Amazon, tive problema, inclusive com a recepcionista gritando lá de dentro para o outro recepcionista: “I fuck rejected”.

Cama de casal pequena.

Sem café da manhã.

2026-02-11 • via Nuitee
V
Vincent • couple • es
9
Parfait pour visiter la Grosse Pomme
Pros:

La vue sur la ville depuis la chambre
Cuisine bien équipée
Salle de bain avec baignoire
L’entrée du métro est à moins de 5min à pied
Plusieurs options de restauration à proximité immédiate

Cons:

Il y a un grand lave-vaisselle mais seulement 2 couverts, donc il n’est pas utile

2026-02-10 • via Nuitee
J
joan • couple • es
8
Cons:

Máquina calefacción muy ruidosa

2026-02-08 • via Nuitee
I
Iwanicki • couple • ar
10
Soñadas
Pros:

Todo

Cons:

Nada

2026-02-08 • via Nuitee
L
Lourenzo Alvarez Ruiz • solo_traveller • es
8
Agradable apartamento en pleno centro de Manhattan
Pros:

Lo mejor, sin duda, es la ubicación, en pleno centro de Manhattan, lo que permite visitar muchas de las atracciones de la ciudad a pie. El apartamento es amplio y agradable. La calefacción funcionó muy bien, algo importante porque me alojé en plena ola de frío.

Cons:

El cuarto de baño se ve un poco antiguo y la dotación de la cocina podía ser algo más generosa. Las vistas de mi habitación daban a un patio interior muy poco atractivo.

2026-01-31 • via Nuitee
L
Leon • extended_group • de
8
Pros:

Die Muffins waren klasse

Cons:

Es gab zu selten eine Heiße Schoki am morgen

2026-01-31 • via Nuitee
E
Evelio • couple • us
10
2026-01-31 • via Nuitee
D
Diana • couple • fr
9
2026-01-31 • via Nuitee
J
Jena27 • family_with_children • fr
8
Séjour agréable mais court pour en faire une appréciation objective
Pros:

La situation géographique

Cons:

Le souci de l' ascenseur pénible
1 seule ascenseur

2026-01-31 • via Nuitee
V
Valeria • family_with_children • uy
9
Pros:

El personal muy atento. La locación es inmejorable.

Cons:

El calefactor hacía algo de ruido

2026-01-30 • via Nuitee
E
Estela • couple • ar
10
Excelente recomendable
Pros:

Excelente precio calidad, amplió el cuarto con todo lo necesario para cocinar y estar cómodos

Cons:

Todo muy bien

2026-01-30 • via Nuitee
V
Vanessa • family_with_children • es
7
2026-01-29 • via Nuitee
V
Vanessa • family_with_children • za
9
Great location, room was perfect, friendly staff. Overall a great experience
Pros:

spacious room, nice kitchenette, comfy bed. Perfect location

Cons:

bathroom shower curtain...prefer a door

2026-01-29 • via Nuitee
D
Dillon • couple • us
8
2026-01-29 • via Nuitee