Casa Zen Santa cruz

Hotels
8.2 (28 reviews)
CALLE CERRADA DE MIXTEPEC CASA 004 SECTOR E , Santa Cruz Huatulco , mx

Facilities

Offsite parking discounted rates available
Non-smoking throughout
Offsite parking discounted rates available
Covered parking

Review Highlights

Pros:
Great location
Helpful staff
Good value for money
Cons:
Cleanliness issues
Room quality concerns
Poor initial arrival experience

Categories

Cleanliness
6.55
Negative feedback about mold and humidity issues in the property.
Service
9.05
Positive remarks about attentive service and staff willingness to assist.
Location
9.05
Consistently praised for being close to attractions and having a perfect location.
Room Quality
7.05
Comments indicate issues with room upkeep and cleanliness.
Amenities
8.55
Mention of laundry services and excursions available.
Value for Money
8.55
Good value reported, despite some issues with the room condition.
Food and Beverage
8.55
Breakfast quality noted as good with coffee and fruit included.
Overall Experience
8.25
General assessment based on a mix of positive and negative reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:11

Property Description

Convenient Location

Comfortable Accommodation

Delicious Breakfast Options

Experience the beauty of Santa Cruz Huatulco at Casa Mixtepec Habitación Riscalillo, just minutes away from the beach! Enjoy garden views and air conditioning in a non-smoking property close to top attractions such as Chahue Beach and Downtown Huatulco. Indulge in a comfortable stay with amenities like a flat-screen TV, plush towels, and crisp bed linens. Start your day right with a delicious continental breakfast available each morning. Unwind at nearby Tangolunda Golf Course or Tangolunda Bay, just a short drive away. Book now to create unforgettable memories in Huatulco!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 28 reviews
Cleanliness: 6.55
Service: 9.05
Location: 9.05
Room Quality: 7.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.25
C
Cortés Barajas solo_traveller mx
10
Pros:

La habitación era amplia y cómoda

Cons:

Todo me gustó

2026-03-21 via Nuitee
H
Hanly solo_traveller us
9
Pros:

The house is in sector E which is near everything in Santa Cruz Hualtuco. All the people I met in the house were friendly. Staff is very nice. They also have a friendly cat and a nice little dog.

I dont understand the reviews that brought up dark alleys. This is largely a townhouse style neighborhood, and Casa Zen is right at the end of the street...no alleys.

Cons:

For me it doesnt matter a lot because of my mobile data plan, but wifi went out after 2 days. A young woman there had another wifi connection she let me sign up with just in case i needed it.

2026-03-16 via Nuitee
J
Jorge couple mx
8
Pros:

LA CERCANIA MUY BUENA DE FACIL ACCESO AL LUGAR... A LAS PLAYAS EN UNA ZONA TRANQUILA.

Cons:

QUE NO TIENEN MUCHA SEGURIDAD... A PESAR QUE LA ZONA ES TRANQUILA, SE CONFIAN MUCHO, LA CASA LA DEJAN ABIERTA.
NOSOTROS CUANDO LLEGAMOS NO HABIA NADIE PARA RECIBIRNOS TODO ABIERTO.
PUDE ENTRAR SIN PROBLEMA... Y BUENO CREO QUE ES LO UNICO QUE YO LE VI INCONVENIENTE... AH... Y QUE TIENEN GATOS Y ANDAN EN TODA LA CASA...NOTA... SOLO EN EL DIA HAY PERSONAL DE ESA CASA..

2026-03-04 via Nuitee
A
Abel solo_traveller us
8
2026-03-03 via Nuitee
C
Cesar couple us
3
Pros:

Location

Cons:

Not being private..it's a guest house

2026-02-28 via Nuitee
P
pascale couple il
8
Pros:

Trés calme, grande chambre, pas loin du centre et de la plage.

Cons:

La salle de bain demande à étre refaite.
Pas d'eau chaude et très peu de préssion au robinet, dificile de ce laver dans ses conditions.

2026-02-25 via Nuitee
K
Kathryn solo_traveller us
7
Pros:

Only budget accommodation in a very nice neighborhood. Close to playa Santa Cruz.Large room with large bathroom. Closet with hangers and Shelves. Additional shelves in room. Window that opens. Adequate air conditioner for nights. Desk in room. Kind owner and staff.

Cons:

Funky smell from bathroom took some time to clear upon return each day. Old plumbing, but all functioned well. Other reviews said it was dirty, but it was clean, just that the shower tiling is in disrepair. I didn't like seeing cats in the house because I am allergic, but I had zero problems with them because they were downstairs and the house is well ventilated. I would say the positives outweigh the negatives. This area is worth a visit and it's so nice to be an easy walk from the calmest beach.

2026-02-22 via Nuitee
A
Acosta garcia couple mx
10
Pros:

La ubicación y el servicio zona tranquila

Cons:

Todo me pareció bien

2026-02-12 via Nuitee
A
Arzaluz Alva solo_traveller mx
7
Pros:

La ubicación es buena y tiene aire acondicionado, lo cual sirve muchísimo

Cons:

Siendo sincera no es un lugar para personas exigentes, no es un hotel, al final es una casa. Durante mi estancia no tenía facilidades como toallas, papel higiénico. La habitación en la que me quedé tenía un pequeño problema con el baño en que de repente no funcionaba para bajar, no entendí nunca lo del agua caliente, porque a veces si me salía agua caliente y a veces no. El wifi funcionó más o menos bien, igual se iba mucho
Considero que le hace falta mantenimiento, pero al final por el precio lo vale

2026-02-11 via Nuitee
L
Lia Isabela solo_traveller mx
3
Not so good
Pros:

The location close to the beach

Cons:

Was lots of noise, doors barking, people slapping doors at night and didnt respect tye resting hours, there wasnt silence, the bathroom smelled bad, towells were old and they didnt put any water bottels in the room, like it said in the resevatio, also not even a lamp in the room, terrible lighting

2026-02-11 via Nuitee
G
Gabdiel couple mx
10
Buen precio calidad
Pros:

La ubicación

Cons:

Un poco confuso llegar

2026-02-10 via Nuitee
R
Rafael couple mx
10
Pros:

la ubicación de la casa... limpieza y comodidad de las instalaciones

2026-01-29 via Nuitee
J
Jorge couple mx
8
Pros:

Muy buena ubicación... En una zona tranquila..
Descansas bien.
Les falta un poco de mantenimiento en la habitación

Cons:

No me gusta que haya gatos en toda la casa... Que andén por dónde quiera . Y menos en la cocina.
Y que tengan un poquito de más seguridad en cerrar por la noche... Xq siempre dejan abierto toda la casa.

2026-01-26 via Nuitee
O
OLIVIA family_with_children mx
4
Pros:

La ubicacion

Cons:

El espacio no hay cambios de toallas, cama y limpieza duaria

2026-01-20 via Nuitee
A
Ariella solo_traveller mx
1
Scam! Not a visitor's accomodation, it's someone's filthy home
Pros:

I can't say I liked anything.

Cons:

There was a huge blood stain on my pillow, the bed reeked like putrid body odor. The bathroom was not cleaned well, there was garbage in the waste bin. The toilet is broken, you had to open the tank and stick your hand inside to pull the lever to flush the toilet. I told the owner who was unapologetic and moved me to another room. The new room was even more filthy. The floor grout was black with years of accumulated dirt. There is mold on the pipe under the bathroom sink.The bed was lopsided, it was sunken on one side and raised on the other side. There is no garden as advertised, it's the backyard of the house where they keep their dog which barks at night waking you up. I asked if a hairdryer is included in the room, the owner said he will have one for me, but never gave it to me even after asking twice. The only way to get a hold of the owner is to email or call. This is not a hotel where there is staff of a front desk. I emailed twice about not having hot water. He never replied until one day I found him in the house and told him there is no hot water. He said it has the water has to run for a long time. I ran the shower for 8 minutes and still no hot water. He said he will check something. He must have made an adjustment because finally on my last day, I had hot water. This is false advertising. It is not a hotel or any kind of accomodation for visitors. It is a house with rooms to rent. The entrance door to the house is left ajar, and unlocked 24 hours a day and no one to monitor who enters. People who are not guests of the house, maybe friends and family of the owner, hang out in the house in the evenings. This disgusting house is not secure.

2026-01-18 via Nuitee
D
Diana family_with_children mx
8
Pros:

Ubicación

Cons:

Se salía el agua de alguna parte del baño

2026-01-08 via Nuitee
L
Lehidi Anay couple mx
10
2026-01-04 via Nuitee
N
Natalia solo_traveller ru
1
2026-01-03 via Nuitee
B
BARP couple mx
9
Pros:

Lo cerca de la playa

2026-01-01 via Nuitee
E
Edmond Tetrault couple ca
1
Pros:

I didn't stay. I was told someone would meet me at the property. The place was in a dark alley. Called the number. I don't speak Spanish but that wouldn't have been a problem if someone were there. Someone translated to just go in. Problem was there were several dogs barking at me from inside the building. I left and had to pay last minute price elsewhere. Nonrefundable!

Cons:

See above

2025-12-28 via Nuitee