Hotel Hotu Matua by EI

Hotels
8.1 (373 reviews)
Hanga Roa , Hanga Roa , cl

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Buena ubicación
Personal amable y servicial
Jardines agradables
Piscina profunda y limpia
Cons:
Problemas de limpieza
Dificultades con la ducha
Mal mantenimiento en los baños
Costo elevado en relación calidad

Categories

Cleanliness
7.31
Notable issues with cleanliness and pest control in various reviews.
Service
9.78
Staff are praised for being attentive and friendly.
Location
7.82
Location is somewhat distant from major attractions but acceptable.
Room Quality
7.77
Rooms described as simple, with some maintenance issues but generally spacious.
Amenities
8.3
Amenities are available, but some areas such as the pool and common spaces need renovation.
Value for Money
7.26
Multiple comments regarding high prices in relation to the quality of service and facilities.
Food and Beverage
7.81
Breakfast is satisfactory but has room for improvement.
Overall Experience
8.78
Mixed sentiments overall but with valuable aspects such as location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 22:50

Property Description

Outdoor Swimming Pool and Activities
Hotel Hotu Matua by EI features an enticing outdoor swimming pool where guests can relax and unwind. Take advantage of activities such as billiards, table tennis, bike hire, and car hire for an enjoyable stay.

Comfortable Accommodation
Each room at Hotel Hotu Matua by EI is carefully designed for comfort, featuring amenities such as free WiFi, private bathrooms with free toiletries, and picturesque pool views. Enjoy a restful night's sleep with quality bed linen and towels provided.

Convenience and Services
Guests can enjoy the convenience of free private parking, a garden, a shared lounge, and a terrace at the hotel. Additionally, benefit from services like a concierge service, free shuttle service, and tour organising for a hassle-free experience.

Book your stay at Hotel Hotu Matua by EI for an unforgettable experience in Hanga Roa.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 373 reviews
Cleanliness: 7.31
Service: 9.78
Location: 7.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 8.78
M
María Soledad • family_with_children • cl
8
Recomendable y seguro
Pros:

Personal muy amable.

Cons:

Solo mejoraría el mantenimiento en el baño de la habitación (piso defectuoso)

2026-04-30 • via Nuitee
C
CHANG CHANG • solo_traveller • cl
10
Pros:

El desayuno

Cons:

Un poco alejado del pueblo,

2026-04-30 • via Nuitee
D
Daniel • couple • cr
4
mal atención al cliente
Cons:

está lejos de la playa muy lejos, no nos presentamos al hotel ya que les solicitamos que nos recogieran en el centro no en el aeropuerto y nos dijeron que no, no nos gustó la atención

2026-04-29 • via Nuitee
L
Luz • solo_traveller • cl
10
2026-04-28 • via Nuitee
R
Rodrigo • solo_traveller • cl
10
Muy buena estadía
Pros:

El desayuno muy bueno, la amabilidad del personal y muy bonito el lugar

Cons:

Nada, todo bien

2026-04-23 • via Nuitee
V
Virginia • couple • ph
10
Excellent
Pros:

The front desk especially Karen was super helpful and gave us even the history of the hotel
attended to our questions
gave us tips how to
go around town

Cons:

Perhaps put a shelf in the Bathroom under the towel rack where we can put our toiletries?

2026-04-22 • via Nuitee
K
Kristi • solo_traveller • gb
9
Pros:

Friendly staff and warm welcome. Nice breakfast selection. Comfortable bed.

2026-04-22 • via Nuitee
C
Claire • couple • au
9
Great oasis for value
Pros:

We loved location, a little walk into town, so we got our steps up. But also quiet enough because you aren’t in the central area
Room large and comfortable bed. Great shower pressure
Organised our tours well

Cons:

Breakfast was only okay for vegetarians - not very nutritious for the start to the day.

2026-04-17 • via Nuitee
V
Vanessa • family_with_children • cl
4
Sin aire acondicionado y sin
Pros:

Personal amable pero se paga al check in y no al irse como en todos los hoteles eso no me gustó

Cons:

Cucarachas en las habitaciones incluso en las camas

2026-04-14 • via Nuitee
M
Maria Teresa • couple • cl
10
Excelente!
Pros:

El desayuno 10 de 10. El personal amable, la habitación amplia, los lugares comunes, piscina, comedor, lindos!

2026-04-14 • via Nuitee
C
Chantal • couple • it
8
2026-04-10 • via Nuitee
C
Clara Ines • couple • co
8
Lindo lugar para visitar
Pros:

Las habitaciones lindas limpias, el desayuno rico, la piscina le faltaba un poquito de limpieza pero el tálamo está bien

Cons:

No hay transporte de noche para allá y no hay restaurante para poder cenar o almorzar allá y los sitios de comida quedan lejos

2026-04-08 • via Nuitee
M
Mohan • solo_traveller • it
7
Value for money basic hotel with friendly staff
Pros:

Nice garden and small pool area ....quiet location. Staff are very helpful. Free airport pick up and drop off.

Cons:

15 minute walk from town and shops/restaurants. Room was very basic with only a small standing fan (no a/c).

2026-04-07 • via Nuitee
• couple • us
9
2026-04-06 • via Nuitee
I
Ingunn • family_with_children • no
7
2026-04-05 • via Nuitee
H
Huentenao • family_with_children • cl
8
AGRADABLE
2026-03-30 • via Nuitee
N
Nikos • extended_group • gr
8
2026-03-29 • via Nuitee
F
Fernanda • couple • cl
10
Excelente
Pros:

Todo ricas piezas y canas
Rica la piscina
Rico y muy buen desayuno
Personal muy amable

Cons:

Todo bien

2026-03-29 • via Nuitee
U
Urszula • extended_group • pl
7
Trudny i fascynujący
Pros:

Materace na łóżkach są zbyt miękkie , nie da się wypocząć , woda w basenie jest brudna nie da się skorzystać , brak wiatraka , ściany cienkie nie da się spać wszystko słychać , rozmowy , wodę itp

2026-03-28 • via Nuitee
D
dilan • family_with_children • cl
10
Pros:

La atención del personal fue muy acogedora, la limpieza del lugar fue 10 de 10 y el desayuno excelente muy rico

Cons:

Nada todo perfecto

2026-03-28 • via Nuitee